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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality, craftsmanship, and appealing design, often exceeding expectations. Many appreciate the efficient delivery service, with watches arriving promptly and well-packaged. The customer service is frequently highlighted as exceptional, with many people commending the helpfulness and responsiveness of the staff. However, some people experienced issues with their orders, including delays in dispatch and communication regarding shipping updates. A few customers also reported concerns about the long-term quality of certain watch components, such as hour markers detaching, and some found the luminescence of their watches to be poor. There were also isolated instances of watches being inaccurate or larger than expected.

What people talk about most

Product

Reviewers express high satisfaction with the product quality. Many customers praise the watches for their... See more

Quality

Consumers find quality to be positive, often describing products as high-quality, well-made, and impressive... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise the easy ordering process, fast... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast delivery times, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super customer service - as good as you will get ANYWHERE. They show empathy and understanding, something most big companies ignore. Panzera DO NOT take customers-potential customers for granted. The... See more

Rated 5 out of 5 stars

I recently purchased a Panzera Classivo 44 wristwatch. It looked great on the website, but it looks even better on my wrist. Elegant, sporty, and classy, looking for just about any occasion. Their t... See more

Rated 5 out of 5 stars

Just bought my PANZERA Flieger 46 CLASSIC PILOT Automatic on their website. It took only 5 days, by DHL, to bring it from Australia to Portugal. No Customs Clearance needed (maybe I was lucky...).... See more

Company replied

Rated 5 out of 5 stars

Been considering these watches for a few months now, and took the plunge to purchase, wanted the Flieger 46 but out of stock so got the Flieger 45G. Delivery as promised took 5 days which is good. Hav... See more


Company details

  1. Fashion Accessories Store

Written by the company

PANZERA is a trailblazing Australian watch brand that emerged in 2009. We are passionate about crafting timepieces that blend timeless elegance with a captivating contemporary twist. Our style? We call it "modern vintage" or "neo classic" – a fusion of the best from the past and the present. We produce a wide range of automatic and quartz dive, pilot, classic and motorsports watches.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

393 reviews

5-star
4-star
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1-star

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Highly recommend Panzera

4.5/5.0☆
Well after researching watches for a wedding anniversary I came accross Panzera & I am glad I did.
Puchased the Aquamarine Silver/White M2 for my wife & the Quality is high & she loves it.
Also the leather bands I received are great quality too.
The ballpoint pen, love it and as it says "with great balance & weight"
Now just waiting & looking forward to receiving the MECHA 45C Silver M2
Panzera service is excellent.
Highly recommend the brand 👌🏻

May 9, 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Thanks for the great review!

Rated 1 out of 5 stars

I have emailed them,and sent messages…

I have emailed them,and sent messages on Instagram,and still not had a response,quite worrying really,so far not so good an experience.

May 26, 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Hi Graham, sorry you have not heard back from our support team. I can however see your emails in our support system and our responses going back to you also. So it looks likely our emails are being put in your spam folder. Can you please check? If not please contact us again at info@panzerawatches.com and let us know you are unable to receive our emails. We will then try to contact you via phone or alternative email channel.

Rated 5 out of 5 stars

My first Panzera experience

Hi, my name is Bill and I like to share my experience in buying my First PANZERA watch I took the effort and went down to the Pyrmont store in Sydney and Met up with Shane one of the sales person he presented himself very professionally answered all my questions spent almost 2 hours with him trying out and matching Panzera watches and bands and finally purchased my Aquamarine A45G the Service and Quality of the PANZERA watches can not be faulted so happy to be an owner of a PANZERA watch

May 23, 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Thanks Bill really appreciate your positive feedback!

Rated 5 out of 5 stars

Just bought my PANZERA Flieger 46…

Just bought my PANZERA Flieger 46 CLASSIC PILOT
Automatic on their website. It took only 5 days, by DHL, to bring it from Australia to Portugal. No Customs Clearance needed (maybe I was lucky...).
The watch is fantastic, and clearly exceeded my expectations. Working perfectly, looking amazing. I am a watch collector, and this is my first "Down Under" piece. But surely will not be the last, as I have already my eye on the PILOTS COLLECTION
FLIEGER 46C Quartz Chronograph...

May 26, 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Thanks Joao. Really appreciate your positive feedback on your Flieger 46! Also you were not just lucky. Since June 2023 globally we cover all local taxes and duties in our prices on our watches so there is no custom clearance or additional cost for delivery.

Rated 1 out of 5 stars

Do not buy from this company!

I ordered a Panzera 45G at the beginning of February. The watch was priced on the Panzera website at around £350, however when the transaction went through, I was charged around an extra £70 UK tax as the watch comes from Australia. Despite the website saying available in 6 weeks, the watch didn’t arrive until early May. When it did eventually arrive, the movement was faulty and it stopped working after a couple of days despite a good manual wind and a couple of days in my watch winder. No problem, I thought, I’ll return it, given that there is a 30 day money back guarantee. I sent the watch back and having had communication with Bernadette at Panzera, I got my money back. However I did not get the £70 tax back. This is apparently down to me to claim back from HMRC! I could understand, if I’d paid the tax separately to the UK government, but I didn’t! The tax was added at the time of purchase and paid in a single transaction to Panzera! I now have no watch and I’m £70 out of pocket for my efforts. As a bit of a watch collector, I thought I’d take a punt and support a micro brand. Never again, I just feel robbed!

May 16, 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Thank you for your feedback, and we’re truly sorry to hear that your experience didn’t meet expectations.

We completely understand your frustration regarding the tax component of your order. To clarify, for UK customers we include all applicable VAT and import duties in the total purchase price, and we cover those charges on your behalf at the time of delivery. Unfortunately, these government-imposed taxes are non-refundable to us once paid, which means we’re unable to return them as part of a product refund.

That said, we’ve processed a full product refund for your returned watch as promptly as possible, and we genuinely regret any confusion around this aspect of the order.

Rated 5 out of 5 stars

Great watch for a small budget

I’m very pleased with my purchase of the Panzers Flieger 45G. It’s a beautiful timepiece with impressive build quality. The design stands out—classic and bold—making it a great accessory for both everyday wear and special occasions.

The watch does have a bit of weight to it, which adds to its robust feel, though it might be something to consider if you prefer lighter watches. The arm strap is comfortable and feels durable, complementing the overall premium look.

One feature I really appreciate is how easy it is to read the time, even without glasses. However, it’s worth noting that it’s not very readable in the dark, which could be a downside for some users.

The supply and delivery process was outstanding—extremely fast with consistent updates throughout. That kind of service really added to the satisfaction of the purchase.

Overall, a solid and stylish watch with great service to match.

May 22, 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Thanks Holger. Really appreciate the positive feedback on your watch and our service! Glad you can read it without your glasses also!

Rated 5 out of 5 stars

So this is a short term review

So this is a short term review. I bought the pilot watch, Flieger 46 with NH35 Japenese automatic movement. My initial impression is very positive. Watch arrived quickly from Australia to the USA. The watch looks just like the pictures on the website. The rubber strap looks good and is very comfortable. For the 7 days that I've been wearing it, it has kept time very accurately. The watch has also been in a spa and the shower. No fogging or water has gotten into the watch. So I do recommend this watch.

May 19, 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Thanks Scott for the recommendation and positive feedback!

Rated 5 out of 5 stars

This is my 3 watch from Panzera

This is my 3 watch from Panzera , always excellent quality and customer service, highly recommend I’m saving now for my 4th .

May 11, 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Thanks Dan, we are very happy to have you as such a loyal watch owner!

Rated 5 out of 5 stars

Great watch and excellent delivery .

Customer service and delivery are first rate ! They keep you informed every step of the way . I purchased the M43 which has the MECHA quartz . I like the uniqueness of this watch with its 4 beats per second . It’s a great looking watch . I live in the USA and it got to my home on the east coast in just a few days, amazing !!

May 9, 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Thanks Glenn, really glad to hear you love your Mecha 43. We picked the movement in that model specifically for its 4 beats per second - a great feature.

Rated 5 out of 5 stars

Panzera is a highly professional team…

Panzera is a highly professional team that truly cares about their customers. From the warm welcome to the prompt and thorough responses to all my queries, the service was outstanding. I was kept informed throughout the entire watch purchase process. The quality-to-price ratio is exceptional—these are handcrafted watches, made with the utmost attention to detail and precision. I honestly can’t fault them. My watch has exceeded all expectations.

May 6, 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Thanks Antoine for such a wonderful review. Really inspires us to hear from customers like you.

Rated 5 out of 5 stars

Aquamarine 45 G

Bold and sturdy scuba GMT, great quality and details. Thanks

May 2, 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Hi Marco, glad to hear you love your new GMT. Trust you take it on some great adventures!

Rated 5 out of 5 stars

Excellent Service again

My 4th purchase now with this company & cannot rate the experience high enough. Both purchase & servicing experiences have been great as well as dilligence of response to queries & follow up.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

From the moment I looked at the PANZERA…

From the moment I looked at the PANZERA website and placed my order for 2 watches, the communication was amazing. I received my watches in just a few days, and they are absolutely beautiful. They arrived in perfect condition and we love them. Both watches are very well made and show a high level of finish, materials and design, they have a nice weight to them and they feel high quality right down to the boxes.
Fantastic value for money. I recommend Panzera to anyone.
A BIG Thank You to the PANZERA Team.

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Don’t hesitate!

United Kingdom

FEEDBACK:

I purchased the Flieger 45 G and was a little nervous spending a decent amount on an unseen watch from a relatively unknown brand but, boy, I am very impressed indeed. I read many, many reviews before committing and also had a minor issue using my free strap code but, the chat bot managed to sort that within minutes and I went ahead and bought the watch. Given a date and expected time of delivery I was very happy with the service and communication - then they went and delivered even earlier than expected (5 days to the UK from Australia). Brilliant service. The watch itself is exceptional along with being beautiful into the bargain. If you're even slightly interested and can afford to purchase a Panzera timepiece, do it. You will not regret it. Superb company and I will buy again and add to my Panzera collection. Just brilliant. Russ.

April 14, 2025
Unprompted review
Rated 1 out of 5 stars

Be careful when buying Panzera watches

Be careful when buying Panzera watches, they are an Australian company, not suitable for sale in the USA, because:
1. The process of returning the watch is very difficult and complicated.
2. The refund is deducted by $20 shipping and $30 restocking fee for a total of $50.
3. They send damaged watches, I have tested several times, but when the watch arrived at them, they said the watch was not damaged.
So my advice to us Americans, you should not buy this Panzera watch, the quality is very low, and the customer service is very bad.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Panzera Flieger 46

Panzera has taken care of me from start to finish. I ordered and received quickly, a Flieger 46 pilots watch. The watch is absolutely beautiful. It arrived in great condition and has quickly become my go to watch. I would recommend Panzera. I will be buying again in the future.

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Holiday in Sydney

Was on holiday in the Sydney area from Scotland visited Panzera Studio. Made very welcome by Shane and proceeded to buy the Aquamarine 45C and what an incredible timepiece. I also had tremendous help from Bernadette who sorted out a decent rebate on the finances

February 6, 2025
Unprompted review

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