Papa Lino's Reviews 45

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Really good kit and very good fun being a hands on experience. Highly recommend and is fun for the family (all ages). Looking forward to getting it again soon.

Rated 5 out of 5 stars

My first order arrived quickly but the sauce had leaked and damaged the boxes. I emailed Papa Linos who immediately sent replacement boxes within a few days. Excellent customer service. Pizzas are rea... See more

Company replied

Rated 2 out of 5 stars

Normally give a 5 star but ordered 30th July and didn’t arrive until 8th August with all 4 pizzas having use by date of 14th August. Appreciate how hot it’s been but even with cool gel block inside bu... See more

Rated 5 out of 5 stars

The instructions were easy to follow for complete novices like ourselves - we had never thought about using an upturned baking tray! We all had great fun making the pizzas and they came out absolute... See more

Company replied

Company details

  1. Meal Delivery

Information provided by various external sources

Our professionally crafted pizza recipe box is fun for everyone. We are the UK's most-loved pizza recipe box, our kit breaks the process down into simple steps for everyone to be able to make restaurant-quality pizza at home.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

45 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Fantastic pizza boxes as always

Fantastic pizza boxes as always - all the ingredients you need and the results are awesome - will definitely order again soon as will the family who received them as presents!

May 11, 2020
Unprompted review
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Reply from Papa Lino's

Thank you so much for your review of Papa Lino's. We are extremely grateful for you taking the time to write honest feedback and it is encouraging for our team, knowing that the hard work is paying off.

Thank you for your support!

Rated 4 out of 5 stars

Really tasty good quality pizza which…

Really tasty good quality pizza which we enjoyed making. Only reason for the 4 star instead of 5 is that the ingredients say keep refrigerated but you do the see this until you open the box, so don't leave it out on the side. Also the process is very time consuming.

May 10, 2020
Unprompted review
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Reply from Papa Lino's

Thank you so much for your review of Papa Lino's. We are extremely grateful for you taking the time to write honest feedback and it is encouraging for our team, knowing that the hard work is paying off.

Our new boxes now have the instructions to keep refrigerated on the outside of the box, and the kit now takes only 1 hour instead of 5! Its a big changed and it is no longer time consuming :)

Thank you for your support!

Rated 4 out of 5 stars

Packaging could be more robust

Packaging could be more robust, but pizzas are very tasty!

May 10, 2020
Unprompted review
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Reply from Papa Lino's

Thank you so much for your review of Papa Lino's. We are extremely grateful for you taking the time to write honest feedback and it is encouraging for our team, knowing that the hard work is paying off.

Thank you for your support!

Rated 5 out of 5 stars

The order arrived quickly and my…

The order arrived quickly and my children absolutely loved making their own pizzas!

May 8, 2020
Unprompted review
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Reply from Papa Lino's

Thank you so much for your review of Papa Lino's. We are extremely grateful for you taking the time to write honest feedback and it is encouraging for our team, knowing that the hard work is paying off.

Thank you for your support!

Rated 5 out of 5 stars

Fabulous idea, great fun!

Ordered 2 pizzas, one for a friend at a different address. Papa linos were great, offering free delivery to both addresses! One package went missIng in transit and the swiftly sent out a replacement at no extra cost, fantastic customer service and fantastic pizza! Would recommend and will definitely be using again and again!
Thankyou :)

May 7, 2020
Unprompted review
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Reply from Papa Lino's

Thank you so much for your review of Papa Lino's. We are extremely grateful for you taking the time to write honest feedback and it is encouraging for our team, knowing that the hard work is paying off.

Thank you for your support!

Rated 3 out of 5 stars

A lot of effort, but worth it

End product was good but a bit of a faff to make. Passata box had leaked in transit so there was not much left on arrival and everything was damp. Dough seemed to be a challenge to make as described. However once made and prepared, the pizzas did taste great.

May 7, 2020
Unprompted review
Rated 5 out of 5 stars

Great idea

Lovely pizza kit..had fun making it and the pizza tasted delicious. Great idea!

May 6, 2020
Unprompted review
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Reply from Papa Lino's

Thank you so much for your review of Papa Lino's. We are extremely grateful for you taking the time to write honest feedback and it is encouraging for our team, knowing that the hard work is paying off.

Thank you for your support!

Rated 5 out of 5 stars

Amazing

Great idea! Super quick delivery and kids love it!

May 5, 2020
Unprompted review
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Reply from Papa Lino's

Thank you so much for your review of Papa Lino's. We are extremely grateful for you taking the time to write honest feedback and it is encouraging for our team, knowing that the hard work is paying off.

Thank you for your support!

Rated 5 out of 5 stars

Good service

Easy to order, delivery time was as expected. Clear instructions, dough was brilliant! Really nice pizza. Not the best vegan cheese I've had but it's great to have a vegan option!

April 14, 2020
Unprompted review
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Reply from Papa Lino's

Thank you so much for your review of Papa Lino's. We are extremely grateful for you taking the time to write honest feedback and it is encouraging for our team, knowing that the hard work is paying off.

Thank you for your support!

Rated 5 out of 5 stars

Great experience

Fantastic pizza kit that arrived rapidly. Was an amazing experience to do whilst we are all housebound and the end result was very rewarding. Great price as well.

April 12, 2020
Unprompted review
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Reply from Papa Lino's

Thank you so much for your review of Papa Lino's. We are extremely grateful for you taking the time to write honest feedback and it is encouraging for our team, knowing that the hard work is paying off.

Thank you for your support!

Rated 5 out of 5 stars

Great pizza dough was so light

Great pizza dough was so light
Real fun for whole family. We really enjoyed. The time making it together and eating such a tasty pizza 🍕

April 10, 2020
Unprompted review
Papa Lino's logo

Reply from Papa Lino's

Thank you so much for your review of Papa Lino's. We are extremely grateful for you taking the time to write honest feedback and it is encouraging for our team, knowing that the hard work is paying off.

Thank you for your support!

Rated 5 out of 5 stars

Great!

Loved getting my pizza kit through the letterbox. Looking forward to trying it out!
Well packaged & prompt delivery.

April 9, 2020
Unprompted review
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Reply from Papa Lino's

Thank you so much for your review of Papa Lino's. We are extremely grateful for you taking the time to write honest feedback and it is encouraging for our team, knowing that the hard work is paying off.

Thank you for your support!

Rated 5 out of 5 stars

Arrived on time

Arrived on time, well packaged, fun to complete with the kids

April 7, 2020
Unprompted review
Papa Lino's logo

Reply from Papa Lino's

Thank you so much for your review of Papa Lino's. We are extremely grateful for you taking the time to write honest feedback and it is encouraging for our team, knowing that the hard work is paying off.

Thank you for your support!

Rated 5 out of 5 stars

5-Star Pizza

The instructions were easy to follow for complete novices like ourselves - we had never thought about using an upturned baking tray! We all had great fun making the pizzas and they came out absolutely delicious!

Thank you Papalinos!

April 6, 2020
Unprompted review
Papa Lino's logo

Reply from Papa Lino's

Thank you so much for your review of Papa Lino's. We are extremely grateful for you taking the time to write honest feedback and it is encouraging for our team, knowing that the hard work is paying off.

Thank you for your support!

Rated 5 out of 5 stars

Great fun idea and pizza turned out…

Great fun idea and pizza turned out great!

April 6, 2020
Unprompted review
Papa Lino's logo

Reply from Papa Lino's

Thank you so much for your review of Papa Lino's. We are extremely grateful for you taking the time to write honest feedback and it is encouraging for our team, knowing that the hard work is paying off.

Thank you for your support!

Rated 5 out of 5 stars

what a fab kit

what a fab kit. given the kids something to do every few hours due to all the stages involved.my house has smelt like pizza express allday too. kids loved it. many thanks and would highly recommend.

April 5, 2020
Unprompted review
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Reply from Papa Lino's

Awesome. So pleased to hear how much fun you guys had, it really is a cool experience and the best part.. eating the delicious pizza!

It seems like you gave us a 1 star by accident (Oops!). If you have a moment, we would be grateful if you could change it to a rating that reflects the positive review you kindly left :)

Thank you so much

Rated 5 out of 5 stars

Superb kit for my daughter to make…

Superb kit for my daughter to make pizza!!! The pizza sauce had ruptured in transit but there was still enough for a good topping! Delicious and an activity in itself!

April 5, 2020
Unprompted review
Papa Lino's logo

Reply from Papa Lino's

Thank you so much for your review of Papa Lino's. We are extremely grateful for you taking the time to write honest feedback and it is encouraging for our team, knowing that the hard work is paying off.

Thank you for your support!

Rated 5 out of 5 stars

Gorgeous Pizza!!!

What Great Fun!!!
From the excitement of the pizza shaped box arriving in the post. To finding all the ingredients wrapped up in pizza paper. Really clear instructions made it easy to follow and make.

I have ate a lot of good pizza in Italy & New York and this pizza was up with them, so light and so tasty!!!! :)

April 5, 2020
Unprompted review
Papa Lino's logo

Reply from Papa Lino's

Thank you so much for your review of Papa Lino's. We are extremely grateful for you taking the time to write honest feedback and it is encouraging for our team, knowing that the hard work is paying off.

Thank you for your support!

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