Papercraft World Reviews 171

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I finally caught on to the sequence of the numbering order/construction. It was challenging, needed to be done over the course of several days and turned out GREAT. The fox was my 1st kit and now I'm... See more

Rated 4 out of 5 stars

Being our first attempt building a Papercraftworld mask, we made mistakes that weakened the folds in the final mask and required a lot of tape to keep things together. We purchased 2 of the same mask... See more

Rated 5 out of 5 stars

I purchased the toucan paper model and had so much fun( despite getting glue all over my fingers while using a toothpick to spread it) that ended up ordering the koala, the macaw, and the unicorn. Put... See more

Rated 1 out of 5 stars

Absolute TRASH company. Instructions are inaccurate, size of masks are fit for only children apparently, as well as no instructional videos for anything but art pieces. Don’t waste your money or time... See more

Company replied

Company details

  1. Craft Store

Written by the company

PaperCraft World 3D polygonal paper sculptures. Pre-cut and pre-creased assembly kits transform your home, office, event or public space. The sculptures are a unique form of art utilizing 3D design to create eye popping deco for walls, tables, shelves ...


Contact info

4.0

Great

TrustScore 4 out of 5

171 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Shipping takes very long and not all models are good, but beautiful product in the end

I ordered 3 models on April 14. Shipping took very long, they arrived only early June. 1 of the models was not correct: the diagrams for how to build did not match the pieces given, meaning it was more of a puzzle than just a build. Customer service was great throughout the process though, both for the shipping and issue with the model. The quality of the finished product is very good and looks great. I would order again as a gift for others, just take into account that it takes long and might be a bit more of a puzzle than expected.

August 20, 2020
Unprompted review
Rated 5 out of 5 stars

I can honestly say that I have had no…

I can honestly say that I have had no problems with orders arriving in a good time and in good condition.

I love doing these and am on my 4th one.

I did find the block diagrams a little hard to follow in the first place bit with a bit of practise it all makes sense.

August 20, 2020
Unprompted review
Rated 2 out of 5 stars

Terrible Customer Service

The product itself is great, however it arrived damaged due to poor packaging. I'd ordered two as birthday gifts and neither are in a condition I would be happy to give. I got in contact and asked for a replacement to be sent for one (thinking I'd keep one for myself) and was only offered a 25% off voucher - which was already included in the package and no guarantee that it would be packed in a better manner.

June 23, 2020
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Reply from Papercraft World

Hi Elizabeth, we're very sorry you've had this experience with PaperCraft World. We offer free replacements on items that arrive damaged, we only ask for a photo to verify the damaged item. This must have been a customer service mistake. We apologize for this. If you can please write to us again at hello@papercraftworld.com (we are not able to find your review name in our system) we will be able to send a replacement.

Rated 1 out of 5 stars

Scam, My order never arrived!!!

Papercraftwold.com Products looked fun so ordered it for my niece on 8 May 2020.
Order confirmation quickly received. Tracking number received. Then nothing. Order has now been “stuck” in shipping center since 28 May 2020. Despite correspondence with papercrafworld by email their response time is slow. Usually a couple of days. Despite papercraftworlds repeated promis Ses to sort out the problem nothing has happened and on 18 June 2020 we have still not received the product.
Unfortunately seems like a scam and should be avoided!

June 19, 2020
Papercraft World logo

Reply from Papercraft World

Hi Morten, as our emails show you've confirmed receiving your orders from us. If this is in fact not the case please let us know by emailing us again and we'll be able to send a replacement to you. Our email is hello@papercraftworld.com, Thank you!

Rated 1 out of 5 stars

Shipment never arrived. No refund or replacement

I ordered a paper fox figure for around $40 which is a lot for some stenciled paper but it did look cool. The website stated delivery to most US addresses in 3-6 business days. I submitted my order on April 21st. It didn't ship until April 28th, when it did I was provided a non functional tracking number. When I inquired a few days later I was provided updated tracking that said my package was between the original carrier (La Posted?) and USPS. Package tracking didn't update for a week. I requested an update.

Another week went by and I requested a refund or replacement shipment. They refused. Package still has not arrived 6 weeks after original order. They refuse to refund or send a new shipment even though it's clearly lost, shipment tracking hasn't updated since May 5th. I had to charge back via my credit card company to get my money back.

June 2, 2020
Papercraft World logo

Reply from Papercraft World

Hi Kevin, we had experienced some delays due to COVID19 courier holds around the world during the time of shipping your order. Our policy during this time was to wait 60 days for shipments to arrive, as many shipping ports around the world had full closures or holds on inbound packages.

Our policy is to send a replacement for any lost packages that don't arrive, which we would happily have done however you filed a dispute with your credit card company preventing us from being able to send any replacement items. You have therefore been refunded for your order

We're very sorry you had this experience with us, shipping times are back to normal now and orders are being delivered as expected.

You may see our full refund policy here: https://papercraftworld.com/pages/refund-policy

and our current delivery times here: https://papercraftworld.com/pages/delivery-information

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