Highly recommend! Bought an antique copper round wall mirror. Extremely simple ordering process. Used the discount code offered (so keep an eye out for that popping up on your first order!). Kept... See more
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See what reviewers are saying
What a fantastic company...i bought a personalised buffalo trifold wallet which was delivered on time and in a gift box...unfortunately there was a problem with the stitching...but fear not...1 quick... See more
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An excellent experience - I ordered a bifold cork wallet from their Etsy page and it came promptly. It's a beautiful thing, very well made - clean and tidy, and feels robust. Excellent customer ser... See more
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We took delivery of our XL stitched leather photo album. To say we are delighted would be an understatement. We purchased the album to record the slow but steady refurbishment of our home. To rema... See more
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Company details
- Gift Shop
- Bags and Luggage Store
- Decoration and Interior Design Store
- Fair Trade Organization
- Home Goods Store
- Pen Store
Written by the company
Born out of our love of travel, Paper High began as a round-the-world trip. An unexpected change in destination, an extended stay in Kathmandu, and a chance meeting with a paper maker sowed the seed of an exciting business idea. After exploring India, Sri Lanka, and Nepal, we built relationships with our beloved network of small family businesses, community incentives, charities, and accredited Fair Trade organisations. We’ve seen first-hand the impact that using a Fair Trade business model has on the families, communities, and local economy of our producers. This made it an absolute must for us that we have a mutually beneficial relationship, and we consider them real friends. We’re so lucky to have the chance to visit them as often as we can to catch up on all the news, and take our two girls along too. It’s our promise to you that all of our products are Fair Trade as set out by the World Fair Trade Organisation (WFTO). Expertly handcrafted by highly skilled artisans, only locally sourced, sustainable, and recycled materials are used wherever possible, making every single product beautifully authentic. We’ve also been proud members of the British Association for Fair Trade Shops (BAFTS) since 2002 – right from the beginning!
Contact info
Unit 1, Delanair Estate, Brooks Road, BN7 2BY, Lewes, United Kingdom
- sales@paperhigh.com
- paperhigh.com
4.8
Excellent
56 reviews
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Brilliant customer relations
Brilliant customer relations. Staff are very friendly and helpful. Products are high quality and reasonably priced. 5 stars
October 19, 2023
Reply from The Paper High Gift Company Limited
Thank you for leaving us such lovely feedback. We are pleased that you have had a great shopping experience with us and that you are happy with the quality of your purchase. We do our best to price our products in a way that the reflects the handmade nature and craftsmanship that goes into creating them, but is also affordable for our customers. It is great to hear that you feel our products are priced fairly.
Fantastic ethical products
Fantastic ethical products - great customer service - packaging and delivery. A fabulous company to buy from.
October 23, 2023
Unprompted review
Reply from The Paper High Gift Company Limited
Thank you for leaving us such lovely feedback. We are very pleased that you have had a great shopping experience with us and that you are happy with your purchase. We look forward to your next order!
Everything you want to give a very good order experience
Very helpful and answered my queries promptly. Items arrived well packed - liked the eco-friendly re-use of boxes. Good attention to customer satisfaction.
September 26, 2023
Reply from The Paper High Gift Company Limited
Thank you for your feedback. We pride ourselves on the customer service we provide so we are pleased to hear that any queries were dealt with efficiently and that you order arrived in good time. One of our main aims is to make as little negative impact on the environment as possible so we are always using recyclable eco-friendly packaging wherever we can. It is great to hear that overall, you had a positive shopping experience and we really appreciate you taking the time to share this with us.
Excellent quality gifts
Ordered and all delivered with in 4 days , excellent quality of items that I bought . All well packaged in good quality boxes , so nothing arrives damaged . Very satisfied will use again .
September 3, 2023
Reply from The Paper High Gift Company Limited
Thank you for taking the time to leave us feedback. We always work hard to get customer orders dispatched as quick as possible, so we are pleased to hear you received your order in good time and that you happy with the quality! We always try our best to package products in a way where they will not get damaged in transit using recyclable materials wherever possible. We look forward to you shopping with us again soon!
Always been lovely people to do…
Always been lovely people to do business with. Consistently efficient and friendly. That’s all I want from my shop suppliers!
August 23, 2023
Reply from The Paper High Gift Company Limited
Thank you so much for leaving us such a lovely review. We pride ourselves on customer service and always do our best to go above and beyond. We work hard to make sure that orders are dispatched quickly, so it is great to hear that our hard work pays off. We really appreciate you taking the time to leave us such a kind review. Thank you for being a loyal customer!
Super Company to deal with A++
July 16, 2023
Reply from The Paper High Gift Company Limited
Thank you for taking the time to leave us a review. We are so pleased that you have had a positive shopping experience with us. It is always lovely to hear from happy customers; it makes all our hard work worth it. We hope you shop with us again soon.
Excellent items & fairly traded.
July 16, 2023
Reply from The Paper High Gift Company Limited
Thank you for taking the time to leave us a review. We are so pleased that you have had a positive shopping experience with us. It is always lovely to hear from happy customers; it makes all our hard work worth it. We hope you shop with us again soon.
Excellent service and excellent products
I have been using this company for several years , I have always had excellent service I place an order and it always arrives within 2 to 3 working days. I have never had any reason to return any of the products.
Would highly recommend using the.
July 10, 2023
Reply from The Paper High Gift Company Limited
Thank you so much for leaving us such a lovely review. We pride ourselves on customer service and always do our best to go above and beyond to make sure that our customers have a positive shopping experience. We work hard to make sure that customer orders are dispatched quickly so it is great to hear that our hard work pays off. We really appreciate you taking the time to leave us such a kind review. Thank you for being such a loyal customer!
Responsive and professional
I've ordered some products with the company and wasn't necessarily satisfied with them. After talking to the Customer Service Team I have explained my issues and the problem was rectified pretty quickly. Other than that small hiccup everything was great: quick delivery, good price and responsive team :) Would recommend!
June 1, 2023
Unprompted review
Reply from The Paper High Gift Company Limited
Thank you for taking time to leave us feedback. Sorry to hear that you were not satisfied with your purchase. We never want to leave our customers disappointed with what they receive, so we were pleased when you contacted us and gave us the opportunity to find a suitable solution. It is great to hear that although there was a slight issue, your shopping experience was still a positive one and that you would recommend us! We hope you shop with us again in the near future.
Wonderful personalised product
Wonderful personalised product, better than expected, delivered before expected- would highly recommend
October 15, 2022
Unprompted review
Reply from The Paper High Gift Company Limited
Hi Hannah,
Thank you for your feedback. We are really pleased to hear that you received your order quickly and that it has exceeded your expectations!
We are pleased you have had a positive shopping experience with us and hope you shop with us again in the near future.
Excellent in every way
Excellent in every way.
I ordered a leather-bound journal with a stitched-on crystal as a gift for a friend. I'd specified my crystal of choice, but a lady from Paper High phoned me shortly afterwards to say that it was out of stock in the size I had ordered.
When I explained that the stone I had chosen was one I particularly wanted for him she immediately checked the stock in other sizes of journal & offered to upgrade to a larger, more expensive journal at no extra cost. What a lovely gesture!
I received the journal today & it is absolutely beautiful. The paper & leather are lovely quality, & the crystal is large & vibrant. I am so pleased with my purchase & the fantastic customer service. With grateful thanks from a 100% satisfied customer.
November 26, 2021
Unprompted review
Just bought a beautiful elephant frame…
Just bought a beautiful elephant frame for a friend. It’s gorgeous. Ordering really easy, it arrived the following morning beautifully packaged with a lovely gift message for my friend. Fab service- Thank you
June 25, 2020
Unprompted review
Alpine socks
Alpine socks, My order was dealt with quickly and efficiently. The quality, lovely design and warmth of the socks is far better than I had expected. I am most happy, ...... my tootsies are too.
December 11, 2019
Unprompted review
FAIR TRADE?
FAIR TRADE?
Imagine today I tried to place a second order with Paper High as a retailer that has been in business since 1998, which is as long as they have been in business according to them.
I dared to tell a Lady I spoke to on the phone that I had been waiting two weeks for my account to be reopened in their new system and I suggested that their system was a Lazy system as it did not have the customer in mind. I think the owners have all the great intentions in their business to produce Fair Trade goods to us retailers. However they have forgotten who put their business there in the first place. It was people like me who today the owner decided in a phone call that I had been rude to the Lady I spoke to and that I had called all his staff Lazy. This was a LIE from the Lady. I did not say these things I made a valid observational Feedback to her and the company.
He said that because of this and my rudeness on the phone he was now closing my account which incidentally was not even open yet because of the ridiculously complex system that they have in place. I am afraid there is no Fair Trade here with customers and they have become too arrogant.
It seems the owner can not take any criticism or feedback as he is too important to listen to 67 year old retailer that probably has seen more of the World than he has. In fact I was deeply mortified that he spoke to me in the way he did. How has his business progressed in this way?
Terrible Customer Service and no follow on at all. They have no respect for anyone. I believe that they have become too wrapped in their own self importance and success. They need to Go back to being Market Traders in Camden Town and learn how to deal with people again. The other worry that retailers should have of dealing with Fair Trade is that they sell directly to Public from their web site, which worries me as a retailer. So maybe Mark with his horrible attitude today has allowed me to escape! Retailers AVOID
May 15, 2019
Unprompted review
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