Paper Spectrum Reviews 

Order was delivered promptly by DPD, but the Hayseed textured mount boards with black core were packed together half were 5mm undersized and the rest there usual 2mm undersized. Additionally the pale hayseed front surface was scored with a series of light lines 26mm apart throughout the whole surface.
After another day I did receive an apology and a request to have the faulty items collected FOC during daytime hours though ? There was no sign of this issue in there stock ?
They sent NEW Hayseed textured but STILL with pressed in lines 26mm apart all over the presentation surface... And did NOT check stock as I advised !
They sent a full refund with no obligation to return - Which is why I raised to 2* BUT no real explanation or thanks for warning them about the faulty stock WAY BEFORE !

I’ve made many orders for photographic paper from Paper Spectrum and the quality is always great- it is perfect for my artwork. I always find the service very reliable too. Delivery is on time and sometimes quicker than expected. Thank you!

I started by ordering a small amount: 20 x 300gsm semi gloss card A4 to A5 - it was ideal and such a nice quality card/board giving very professional results - so I re-ordered but decided 200 was the best value if the card came well packaged. It was then delivered so fast and so well packaged/protected and in a strong box to prevent any damage to edges or corners - so I will definitely be buying from Paper Spectrum again, and highly recommend them.

Brilliant customer service team that responded promptly and helped me find the right cardstock for my business needs. Both Harley and Jenna were friendly and easy to communicate with. Delivery was quick with great quality cardstock. I'm looking forward to building a long term relationship with Paper Spectrum for all my business needs.

Products are good, when not damaged, but customer service very poor.

I made several orders with them and each one had a minor problem with flaws on the product. I decided to let them slide. However, the last order I made, I was given two packs of the wrong cards (cheaper ones). When I complained they admitted their mistake and said they would allow a return 'As a gesture of good will'!!

The real problem came when they said they do not provide return labels and in order to return the items that they wrongly sent me, I would have to wait in for a delivery driver to collect them on a weekday between 9-5!

Order at your own risk. When they make a mistake, you, the customer, will be expected to bend over backwards to put it right.

Great company until you have a problem. I'm a self employed Illustrator and rely heavily on paper for my livelihood. I ordered a big batch of paper that was unusable due to having small black marks on almost every sheet. I contacted customer service and sent pictures as proof. The first response was to just fob me off and tell me that they'll pass the info onto the paper supplier and sorry for the issue, offering not resolution. Finally after responding to this they offered to 'possibly' arrange a partial refund if I sent the remaining paper back, after wasting plenty of it before realising it was an issue with the full batch.

Company are professional from start to finish.

I have to admit I also made a mistake and brought up a problem which they dealt with quickly and with more consideration than I expected before realising the it was me that had messed up.

The mounts are excellent and very good value.

It's true what they say, you get what you pay for. Their cards are a little on the pricey side for a diy thing, £20 inc postage for 20 A5 inkjet greetings cards with envelopes, but the quality is really great. I have had people question whether it is an original drawing! Went with a lower cost alternative and deeply regretted it, product was awful and so was the customer service. Im sticking with these guys from now on.
Excellent customer service, great product. Can't go wrong!

Hi, Many thanks for my photo paper delivery and the great packaging it arrived safe and in perfect condition look forward to placing another order with your company quite soon. All the best Francis