Papier Reviews 10,303

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, including the paper, printing, and overall finish. Many people appreciate the unique and customizable designs, finding the personalization options brilliant and the layouts intuitive. The user experience is often described as easy and straightforward, making the creation process enjoyable. However, some customers experienced issues with the ordering and delivery services. A few people reported that their orders arrived late or damaged, and some found the editing interface glitchy or difficult to use, particularly when trying to upload photos or add text.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praise the high quality of... See more

Quality

Users describe positive interactions with quality, frequently praising the high standard of paper, designs,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the website easy to use, with... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the ease of ordering and the... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise quick delivery times, with... See more

Based on these reviews

Rated 4 out of 5 stars

I like the option to personalise the cover of the notebook. The design process could be easier, the options and way of changing font, type size etc is a little clunky. Also, with Demi book - alwa... See more

Company replied

Rated 5 out of 5 stars

I love papier- the unique designs are so cute and the layout actually makes sense!! I've been looking for a planner that has monthly, weekly and daily sections with notes for goal-setting and the prod... See more

Company replied

Rated 5 out of 5 stars

What a great discovery! Perfect for my party place cards and menus. The quality is of a very high standard (beautiful paper stock, designs and finish). The option to create bespoke and personalised de... See more

Company replied

Rated 5 out of 5 stars

Lovely quality printing and paper! I've used a variety of different companies to print photobooks and Im thrilled with the end result of this one. There are some lovely formats to work with and opport... See more

Company replied


Company details

  1. Stationery Store
  2. Greeting Card Shop
  3. Pen Store
  4. Photo Printing Service
  5. Wedding Store

About Papier

Written by the company

Since 2015, we've created stationery that feeds curiosity and contemplation. In every piece of Papier is the promise of what's to come, the endless possibilities of a blank page.

Come on in, Paper Person

We're an emporium of eclectic designs, curated for you to make wondrously your own. Each and every one can be personalised so it means more, alive in the hands of its maker. A one-off piece of stationery that's as individual as the thoughts, feelings and dreams you'll place on the page.

Alongside our in-house collections, we collaborate with bright, upcoming artists, iconic brands and exciting fashion labels. They're all fellow paper people whose varied creative talents bring a magical touch to our stationery.

OFFERS

STATIONERY

PHOTO BOOKS

WEDDING

 


Contact info

4.0

Great

TrustScore 4 out of 5

10K reviews

5-star
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Rated 5 out of 5 stars

Beautiful personalised recipe book

I ordered a personalised recipe book and I absolutely love it! It’s really beautiful and means so much to me as it’s for my son. I am unwell and I wanted something special to share with him. We love cooking together so a recipe book with all our favourites seemed like the perfect idea.
Thank you for sending me such a lovely book. The quality is amazing. I will be ordering again very soon.

February 22, 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Your products are gorgeous and I love…

Your products are gorgeous and I love the option to personalize my journal .

March 29, 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Perfect present!

Easy to use website. Helpful item pictures and a quick delivery time. The perfect present for a friend!

February 15, 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Good service

I've been using this company for years and have always been very happy with the cards. Parents love the photocards of the family

February 17, 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 3 out of 5 stars

Very glitchy website

Photobook creator function was very glitchy. Got stuck on the “wheel of doom” for days after I’d built most of the book, before I managed to get it working again in an incognito browser. Continued to freeze there and lose changes mid-way, so it has been a frustrating process to create the book.

March 28, 2026
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Reply from Papier

Hi Anna,

Thank you for leaving us your review. Apologies for the experience with your order.

Please do reach out to us at support@papier.com if you experience any further issues. 

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

I purchased a personalised remembrance…

I purchased a personalised remembrance card.
The whole process of creating it, personalising it and paying for it was very straight forward.
I will definitely use this company again.

March 23, 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 1 out of 5 stars
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Reply from Papier

I'm so sorry to hear that this order hasn't arrived. Cards often arrive within the two days following dispatch (excluding Sundays), as per your confirmation email. As this is an untracked service, I am unable to check where this is currently in the postal system.

Please do reach out to us at support@papier.com so we can work on next steps for you.

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Well stocked

Well stocked. Fast, and easy checkout.

March 27, 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 3 out of 5 stars

It’s nice stuff, but expensive and a terrible website.

It’s nice stuff, but Papier need to fix their glitchy website interface. Making a photo book is so infuriating by the end I didn’t even want it, but so much effort it felt like I was invested enough to justify the very spenny price. Maybe using some of that hefty profit margin on a web designer could be a plan.

March 27, 2026
Unprompted review
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Reply from Papier

Hi Matt,

Thank you for leaving us your review. Apologies for your experience on our site, we appreciate your feedback.

- Customer Service Team @ Papier ✍️

Rated 1 out of 5 stars

Not delivered on time at all

Not delivered on time at all, fake delivery date. Also, I paid a lot of money for thick construction paper. Quality was awful.

February 13, 2026
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Reply from Papier

Hi Nataly,

Thank you for leaving us your review. Apologies for the experience with your order and for the delays experienced.

Please do reach out to us at support@papier.com if you experience any further issues. 

- Customer Service Team @ Papier ✍️

Rated 3 out of 5 stars

The product is brilliant, however, EVRI...

The product is brilliant, however, they use Evri as a delivery company which really does let them down.

January 23, 2026
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Reply from Papier

Hi Peter,

Thanks for leaving us your review, we appreciate it!

- Customer Service Team @ Papier ✍️

Rated 3 out of 5 stars

Tedious to make

I found it so difficult to make my photo books. Yes there were a lot of pages but it was so slow and kept shutting me out of the website without saving the last thing I had done so I had do it again. They took days to make as I got so fed up with the process at times. I also found the limit of 24 pages not enough and by the time I realised there was another option I had already put so much time and effort into the other books I couldn't face starting again

March 27, 2026
Papier logo

Reply from Papier

Thank you for leaving us your review. Apologies for the experience with your order!

Please do reach out to us at support@papier.com if you experience any further issues. 

- Customer Service Team @ Papier ✍️

Rated 3 out of 5 stars

$20 standard shipping was really steep…

$20 standard shipping was really steep for 2weeks+ once shipped and no tracking updates. Definitely deters me for future purchases, the product was good quality and reasonably priced.

February 16, 2026
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Reply from Papier

Thanks for your feedback—we really appreciate you taking the time to share your experience.

We’re currently reviewing our shipping options and tracking processes to improve both delivery times and transparency, so feedback like yours is incredibly helpful. We hope to offer a much smoother experience in the future.

- Customer Service Team @ Papier ✍️

Rated 2 out of 5 stars

A bit disappointed

I have been waiting for the weekly diary to come back for months now - I was told to check back after a couple of weeks and did... every week... for about 3 months. I contacted the team twice about this and they said it should happen and to just keep an eye out but we're already a quarter of the way through the year, and I haven't purchased a diary (something i look forward to doing each year) and now I have decided to bite the bullet and purchase one that is not exactly what I wanted and still have to wait a further 2+ weeks for delivery. If I knew it wouldn't be coming back in to stock (which it seems like it won't be at all) then I would have gone ahead and ordered a different option a long time ago. Really wasted a lot of my time and I'm pretty disappointed. Next year I think I will look elsewhere.

March 27, 2026
Papier logo

Reply from Papier

Hi Sarah,

Thank you for leaving us your review. Apologies for the experience with your order and for the delays experienced.

We really do value your feedback!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Excellent quality product.

Excellent quality product.

February 15, 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

I personalised a papier gratitude…

I personalised a papier gratitude journal with photos on its cover. The next morning I found out that my dog had passed away but I had already placed my order. I contacted CS asking to amend my order so I could add the photo with my dog on it, so I can look at him when I journal. They were very helpful and today my journal arrived, the photos are perfect and my little angel dog is smiling from the cover. Thank you Papier 💖

March 26, 2026
Unprompted review
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Great quality

Great quality

February 22, 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Quick completion of the order

Quick completion of the order, no issues, beautifully wrapped and secured. Product adequate to the price, i would highly recommend shopping at Papier

December 6, 2025
Papier logo

Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

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