Absolutely disgraceful service
Absolutely disgraceful service, ordered an adjustable bed for my disabled mother in law - bed arrived with major missing pieces including the motor for movement, given her disability this is a specific part needed to allow her to safely sleep, this was rectified after hounding the company, the part arrived and now when assembling the bed the drill holes for the mattress were misaligned, spoke to the company who told us an engineer would be out in 3 days, engineer never arrived, I had to contact the company AGAIN - who said that they thought it had been resolved as I hadn’t contacted them the next day - now we are currently waiting for an engineer to come out and sort it, which I was told would be the Tuesday (which is tomorrow at the time of posting) and now the company has said it would be Friday before anyone could fix it - customer service agent via message told me it wasn’t a major deal and we could use the bed as is - completely abhorrent service, and as someone who works in retail I would never treat a customer like this!
This was also the response I got from them when I advised them of the problem in which we couldn’t assemble the bed safely “ This is just hole sir and nothing major”
Avoid this company








