While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

2.5

Poor

TrustScore 2.5 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dommage qu'on ne puisse mettre zéro…

Dommage qu'on ne puisse mettre zéro étoile tellement c'est mauvais.
- Le système affiche constamment des défectuosités de connexion alors qu'il a un full réseau WiFi + un full réseau données. Cela n'a jamais été résolu par l'installateur.
- Il y a un "code installateur" qui ne permet pas de faire les configurations ou mises à jour soi même.
- Le système est évidemment relié notamment à internet, mais il est même incapable de se mettre à l'heure, notamment aux changements d'heure saisonniers.
- Pour couronner le tout, l'app Blue Eye met des minutes entières à se connecter, demande constamment des réinitialisations, alors que elle a également un full accès WiFi et/ou data. Blue Eye remplace Insite Gold qui brillait elle aussi par ses dysfonctionnements. Le problème se situe t'il à l'accès aux serveurs Swan? La question reste sans réponse.
C'est donc à fuir, ainsi que les installateurs qui proposent de vous vendre ce système.
Un conseil:
- adressez vous à des installateurs compétents et de confiance qui ne travaillent PAS avec Paradox.
- à défaut il existe dans le commerce d'excellents systèmes d'alarme, moins chers, plus performants, modulables, et dont vous avez la maitrise de la gestion.
Conclusion: à boycotter.

December 30, 2024
Unprompted review
Rated 1 out of 5 stars

Pessima

E' quasi un anno che ho problemi a connettermi, devo aspettare come min 1 minuto, visto che hanno anche loro confermato che ci sono problemi con una email 3 mesi fa, non li hanno ancora risolti, però devi pagare lo stesso l'abbonamento.....NON MONTATELA

April 29, 2024
Unprompted review
Rated 1 out of 5 stars

Applicazione vergognosa

Avviso per gli installatori, dissociatevi il prima possibile da questo sistema, è vergognoso! Non ha mai funzionato come si deve (a noi è stato installato nel 2019) e da un paio di giorni ci sono gravissimi problemi con i server ed è praticamente impossibile accedere all'app. È vergognoso tenendo conto in primis che si tratta di un'app per la sicurezza domestica, ma soprattutto perché è un'app a pagamento! Abbonamento annuale obbligatorio scandaloso tenendo conto di tutti i problemi che si verificano e che rendono impossibile fruire dell'applicazione!

May 1, 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look