Parcelright Reviews 153

Parcelright promptly informed me of the steps to import my parcel at every stage along the way, and I was glad to avail myself of their services.

Great experience with this delivery company! Communication was fast, clear, and very helpful from start to finish. They kept me updated and made the whole process smooth and stress-free. Highly recommend their service!

Our parcel was randomly stopped and we were asked to provide information. Scott Jala contacted my Daughter in Australia and us in the UK and kept in contact until everything was successfully resolved. Really great customer care and a great ambassador for the company. Well done Scott. Thank you.

Scott was very helpful in explaining how to read my address to the delivery driver and on the 3rd attempt they finally delivered the parcel.

I forgot to change my delivery address, and Scott ensured my package arrived at the correct address before it was sent back overseas. He was responsive, kind, and professional. Thanks so much, Scott! I hope to use your services again. :)

It was delight to be able to resolve the problem I had encountered, the correspondence and ability to speak and understand the problem was absolutely fantastic with the people concerned and for the great care and competence of service rendered. Thank you so much.
Adrian Metzeling.

Customer Care Representative Scott was spot on with all communication involved, thank you

Scott Jala provided excellent communication and was very helpful.

A calendar which was sent from an address in the USA was not delivered due to an incorrect address on the parcel . The sender could not put a / in the address of Unit 4/58 so, delivery was attempted to 4158 which was not possible. I contacted DAI and spoke to Jay Hilaria and he organized the calendar to be sent to the correct address by Australia Post at no cost to sender or recipient . I was very happy to receive my calendar on 20 /01/2026.

I expected a delivery after it arrived at the depot on 6th Jan 26.
I chased it up after not receiving it and had a response on 18th saying it was at the depot. I needed to send a text to the depot the day before to collect. I did this and went to collect today 22nd.
The depot is impossible to find despite their directions. The single guy manning the depot was excellent (the reason I give 2 stars, not 1).
But, apparently the parcel was out being delivered. As the parcel wasn’t safe to leave, the driver called me and had me chase him from location to location to collect my parcel.
Customer service was rude and told me I didn’t collect quick enough (4 days!!). The driver was rude telling me he spent too much time on my job!
Overall, I think this organisation sucks but I did finally get my parcel.

ParcelRight offloads packages to Aramex quite often, which is commonly known as the most unreliable and crooked postage company in Australia.

Any business that operates with them is inherently unsafe to use.

Scott was very helpful, he tried to help me to correct the delivery address, kept me updated the progress of my delivery

Warren from DAI was so amazing. His help was first rate in the locating my parcel. It was such a pleasure dealing with someone who answered all my questions and reassured me at the same time.

The customer team was really responsive and solved my problem immediately as there were some issues with delivery of the parcel.

the parcel was going great guns from USA DHL...until it hit this delivery company, 26th December 2025 then not a single scan, numerous phone calls with nothing.. changed arrive dates twice then when pulled up took the dates down, they even went as far as screening my calls soon as i hid my ID they answered and yet once again nothing, my parcel was defiantly stolen from inside worker, they just give you BS.... stay clear of this mob at all costs

My parcel was going to arrive at a business address during the Christmas / New Year break. I reached out to DAI before the break and asked them to deliver the parcel after we are back to the office. The response was in time and the delivery took place on the next day after our office reopens.

Scott guided me through efficiently pleasantly and made it easy.

Salman

I had an issue with my parcel, when I called the delivery company Warren helped me through the phone, so happy with his service and patience. I was able to solve my problem right away in a very experienced way. You made my day

I wish to give a great shout out to Scott Jala for his diligent efforts to track down a missing parcel so close to Christmas.
Christmas can be quite stressful when gifts do not arrive on time, however once we contact Scott he worked and communicated to us tirelessly. He successfully resolved our issues within 2-3 days and for that we were very grateful.

It is wonderful to know that the provider (DAI Post) you are dealing with have a high priority in making customers satisfied and that was the way we felt once the the issues were resolved.

Thankyou Scott for all your support and for the way you went about it.

Excellent service. Scott replied promptly and gave clear instructions to ensure I got the parcel safely through customs.