Great, spacious, safe parking space, ideal with bigger car (e.g. van). Booked in advance. Camera recognition did not work and I got an extra ticket. Friendly staff over the intercom activated my origi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Parclick worked fine for the booking but the garage used in Barcelona cannot deal with non-Spanish license plates. My license plate does, for example, not have 4 digits. As a result I had to connect w... See more
Company replied
The booking information was perfectly clear and even though we arrived much later than expected at the car park, everything was in order. There was an issue on leaving but Parclick resolved that withi... See more
Company replied
Even if the id of the rental car was added on the profile, it was not recognized at the barrier. I didn’t wanted to update the booking for not losing it by mistake. Your system should use the alternat... See more
Company replied
Company details
Written by the company
The app to reserve your parking space in your day-to-day life or when you go on vacation. - More than 3 million users - Present in 8 countries and more than 250 cities in Europe. - Parking meter payment in Barcelona and Madrid How to book? It couldn't be simpler! Search - Enter your destination and explore the different parking options Book - Pay online, we will save you a spot until you arrive Park - And forget about your car this holidays!
Contact info
Núñez de Balboa, 120 Cink CoWorking, 28006, Madrid, Spain
- info@parclick.com
- parclick.com
3.9
Great
3K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unnecessarily high price for day ticket
Automatic reading of Number Plate still does not work (despite of all the comments before regarding the issue - but service was open and could fit me with a new ticket). Pre online booking was not necessary, as enough free places available. High Price for mandatory day ticket therefore really annoying (I payed the double price instead of when I would have payed a regular ticket).
July 22, 2025
Reply from Parclick
Hello Jan, thank you for your feedback and we sincerely apologize for the issue concerning the automatic entry. Concerning the price, we would like to remind you that the advantage of booking with Parclick is that, as in your case, the reservation allows you to enter and exit as many times as you want during the duration of your reservation, as long as it is within the parking lot's opening hours. In addition, your parking space is guaranteed.
Please do not hesitate to contact us (info@parclick.com) for any further clarification about our services and products.
The experience is very bad
Hello, I can recommend the company. They arranged a refund of the amount I paid even though I had a paid reservation. That's why they corrected their rating. I recommend!!! Thank you
July 21, 2025
Reply from Parclick
Hello, thank you for your opinion, your feedback helps us improve. We are very concerned that you have experienced this situation. For that reason, we will contact you from info@parclick.com, please reply with more information about your case.
Hands off
Hands off! Risk of fraud!
I wanted to book a parking spot in Cádiz. However, the app didn't show parking spots in Cádiz, but in other cities. Only when I entered the address into the GPS did I realize that the parking spot was actually in a different city. This is dishonest and deliberately misleading. I can only warn against using this Service! Be careful!
July 21, 2025
Reply from Parclick
Hello Roman, thank you for your feedback and we apologize for the situation. As our Customer Service tried to explain by e-mail, at no time it is indicated that the reserved parking is located in Cadiz but it is indicated its distance from the indicated point and its current address.
We remind you that the information is included and visible before and after making the booking. If you need any more clarification, please don't hesitate to contact us again (info@parclick.com)
Reply from Parclick
Thank you for your feedback! We're happy to hear that using the service and parking was easy for you. Looking forward to welcoming you again soon!
Reply from Parclick
Thank you so much for your kind words! We look forward to welcoming you again soon!
Reply from Parclick
Hello, your feedback is very important to us.
We sincerely regret that you had this experience with the provider. We will contact you from info@parclick.com in order to better understand the problem.
EASY, GOOD PRICE, WELCOME ASSISTANCE
Good welcome when you arrive, calling you by your name. Easy to park. Easy to take transportation to Venise centre.
July 20, 2025
Reply from Parclick
Thank you so much for your kind review!
We're really happy to hear that you found everything easy and convenient — from parking to reaching the center of Venice. It's great to know you felt welcomed and appreciated the personal touch. We hope to see you again on your next visit!
Good the price and time
July 19, 2025
Reply from Parclick
Thank you for your review!
We're glad you were satisfied with the price and timing. We hope to welcome you again in the future!
Just horrible, never again
No personnel was present in the garage. No one was also answering calls from info boxes in the garage. On the day of the departure from the garage I had to call the emergency number by phone which also no one was answering. After waiting for 15 minutes at the exit gates someone finally answered and let us out. A horrible horrible experience
July 19, 2025
Reply from Parclick
Hello Gregor, It means a lot to us that you took the time to share your experience. We are sad to know that we did not meet your expectations. Our priority is to offer you the most comfortable service possible and to ensure that you enjoy your Parclick experience to the full. Feel free to contact us in case of any problem (info@parclick.com), our Customer Service Team will be back to you as soon as possible.
google map directions were incorrect…
google map directions were incorrect and couldnt find location. Ended up using a different parking structure and having to pay twice
July 19, 2025
Reply from Parclick
Hello Simon, Thank you for your feedback and we apologize for the situation. We take your experience and transparency in sharing it very seriously. Our Customer Service will contact you from info@parclick.com, please reply to our e-mail with more details about your issue.
Q-park worse experiance ever
car number registration recognition did not work
QR code in the ticket did not work
communication was in spanish not in dutch nor in english
I had to pay for day of parking even when I already paid at the reservation
Parclick responded to my complain and refunded the money from the reservation.
July 14, 2025
Reply from Parclick
Hello Hielko, Thank you for your feedback and we sincerely apologize for the inconvenience. After checking in our system, we see that we have refunded the amount unduly paid in the parking lot. For any other information do not hesitate to contact us again.
Good communication when problem arised
I had a problem with the carpark I booked, but the communication from Parclick was effective and swift. They provided a prompt refund so I would use them again on this basis.
July 7, 2025
Unprompted review
Reply from Parclick
Thank you so much for your review and for taking the time to share your experience!
We're pleased to know that, although an issue arose with the car park, we were able to resolve the situation quickly and effectively. At Parclick, we strive to maintain clear and prompt communication with our customers, especially when things don't go as planned.
Your satisfaction is our priority, and it's great to hear that the refund process was efficient.
Thank you for trusting us and for giving us another opportunity!
No piece en contra el bad directionsSitio verbs plaza…
No piece en contra el Sitio verbs plaza mayor.
July 5, 2025
Reply from Parclick
Hi,
Thank you so much for your comment.
Our Customer Service team will contact you so you can share more details about what happened, or you can write to info@parclick.com for any other information you'd like to share.
Customer support is the worst ever
Making the booking was pretty easy. That's about the only positive side I can give so far.
After that I got a call saying that I'll have to pay more than the stated amount since we have a van. Ok, fine, not that big an issue.
But several days ago we understood that we'll be arriving later than expected and I needed to be sure that we would be able to access the car park late in the evening, possibly after the stated car park working hours. And this is where parclick's customer service showed it's true colors: I had to send them about 5 emails before I finally got an answer to my question. I was ignored when I asked about an emergency line outside of parclick's working hours (Mon-Fri 9-6, which is absolutely ridiculous!!! What are people supposed to do outside of those hours??). There was no offer to help find a solution, absolutely no initiative from the customer service team. I don't think they even contacted the car park (as I asked them to do) to get answers to my questions, only copy-paste from their website.
I've used other parking apps before and this is probably the worst support-wise that I've ever seen.
I don't know what the parking experience itself will be, I'm frankly thinking of cancelling my reservation and looking elsewhere for a spot.
July 2, 2025
Unprompted review
Reply from Parclick
Hello Anastasia, thank you for your comment. We are sorry to hear about what happened, but we would like to remind you that you can easily find our contacts, both from the app and from the website. Also, it seems that you are not a Parclick customer.
Please write to us at info@parclick.com with more details about what happened and our Customer Service team will reply as soon as possible.
I booked a garage and should have…
I booked a garage and should have gotten a code to enter hours before arriving. I did not get a code.
I wanted to contact customer service, because I was unable to enter the garage. Customer service is only available on weekdays, not on Friday evening at 8pm when you want to enter the garage you paid for.
Only luckily I was able to enter the garage after 45 min of waiting. But parclick really should work on the support. Also the AI bot used is 100% useless
June 30, 2025
Reply from Parclick
Hello Inge, thank you for your feedback. First of all, we apologize for the inconvenience. We assure you that we have taken good note of what happened and that we will contact the car park to let them know about your experience and prevent this type of incident from happening again. Our priority is to offer you the most comfortable service possible and to ensure that you enjoy your Parclick experience to the full.
The support is great
The support is great. We had some problems with the parking area, which we booked. We contacted the helpdesk and got feedback very quick. Our problem was solved immediately.
June 19, 2025
Unprompted review
Reply from Parclick
Hello,
We appreciate you taking a few minutes to leave us a comment like this.
Thank you for trusting Parclick!
I didn't manage to pay with my credit…
I didn't manage to pay with my credit card (veryfied), I asked for assistance and a stupid bot sent me articles not really related to my issue. Eventually I booked somewhere else
June 18, 2025
Unprompted review
Reply from Parclick
Hello Monica, Thank you very much for informing us about your experience with Parclick, and we are sorry about what happened.
In order to help you, please write to info@parclick.com or contact us via chat, providing more information about your issue.
We will get back to you as soon as possible.
Quickly solved problem
The handling of the problem we encountered was great. Good communication and quickly answered.
June 16, 2025
Unprompted review
Reply from Parclick
Hello Chris,
We appreciate you taking a few minutes to leave us a comment like this.
Thank you for trusting Parclick!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.