Ordered a few products, the packaging was just a box no protection. But the issues with a broken eyeshadow and dried product was sorted easily and I was refunded. Great prices and the products seem go... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The perfume arrived in good condition and was good value for money. It took a fraction longer to arrive than I anticipated, but wasn't too bad.
Company replied
bought one of my favourite fragrances on this site. Great fragrance and competitive price. Thanks (you lost a star because I am fed up with being pestered to leave a review!)
Company replied
My order package was badly damaged and products broken and leaked when it arrived from Evri. I explained the damage and provided photos and I was fully refunded. No fuss. No bother. I was very gra... See more
Company replied
Company details
Written by the company
Welcome to parfumdreams – WHERE BEAUTY COMES TRUE. Here, everything revolves around you – your look, your style, and your moments of self-care. Since 2004, our online shop has been connecting beauty lovers in 15 countries, bringing inspiration, trends, and beloved products straight to your door. And since 2018, we’ve been proud to be part of the DOUGLAS family. Our mission is simple: we bring beauty into your everyday life. Because feeling beautiful and comfortable in your own skin should never be a luxury or privilege – it should be a daily act of self-care you can enjoy without compromise. And since beauty is as individual as people themselves, we celebrate that diversity every single day. Whether it’s a natural or bold make-up look, a skincare or haircare routine you love, or a fragrance that perfectly reflects your personality – however you define beauty, we’re here to support you with passion and expertise. Looking for inspiration for your self-care routine, eager to discover the latest trends, or simply want to restock your everyday essentials in make-up, fragrance, skincare and more – all while getting the best price? Then parfumdreams is exactly where you need to be! In our shop, you’ll find more than 600 beauty brands including Prada, Montale, Lancôme, Armani, Kérastase, Shiseido, and Yves Saint Laurent – with a wide selection of products ranging from timeless classics and trending new releases to exclusive niche fragrances. You’ll find everything you need for your look and your personal feel-good ritual – at fair prices and with service you can rely on. We wish you lots of joy discovering and shopping with us!
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn , Germany
- +44 333 057 5767
- info@parfumdreams.de
- parfumdreams.co.uk
4.0
Great
11K reviews
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Great.service amazing items valie price…
Great.service amazing items valie price
Thanks service
December 27, 2025
Parfumdreams provided a good service…
Parfumdreams provided a good service until Evri received the package and it was not delivered and I was advised that the package had been returned to Parfumdreams. Evri is not a dependable service provider. Have had problems in the past.
December 27, 2025
Great prices and fast delivery
My first purchase with Parfumdreams and I'm very happy with the competitive price and quick delivery. Bought a French perfume not widely available on other sites, so I was thrilled to find it on this website.
December 12, 2025
this website literally saved Christmas
My dad told me last minute (Sunday 8pm) that he had not secured my mums Christmas gift. This website was the only place which had it in stock but it wasn’t due till the 30th December. Figured it was the best I could do. The perfume was shipped immediately and arrived Christmas Eve! Christmas was saved, my mum was thrilled. Will absolutely use this sight again!
December 24, 2025
Always above average
Always order my cream from them - great prices, delivery always on time, I can’t fault them!
December 19, 2025
Very fast delivery and excellent price
December 22, 2025
Service was great ,delivery was great
Service was great ,delivery was great
The box was open
December 19, 2025
Molton Brown Bluebell and strawberry…
Molton Brown Bluebell and strawberry gift set ,shower gel and perfume absoloutely beautiful i get compliments every time i wear it ,its a firm favourite x
December 25, 2025
Unprompted review
Very quick and reliable service
Very quick and reliable service. Definitely will use it again!
December 18, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I advise you use a different…
I advise you use a different courier,because evri are absolutely BAD !!
December 23, 2025
Reply from parfumdreams
Hello,
thank you for taking the time to share your experience. We’re very sorry to hear that the delivery with Evri did not meet your expectations. Your feedback is important to us, and we will forward it to our logistics team to help improve our delivery service.
We truly appreciate your patience and hope your next experience with us will be much smoother.
Your parfumdreams Team
I placed an order on the 8th December …
I placed an order on the 8th December still not received the order I emailed the company several times no response I eventually got through on the phone they said that they could do nothing about the order and offered a refund still waiting on refund
December 23, 2025
Unprompted review
Reply from parfumdreams
Hello,
thank you for taking the time to share your experience. We are very sorry to hear about the delay and the difficulties you faced with your order. This is certainly not the experience we aim to provide.
Please rest assured that your refund request will be prioritized, and we will do everything we can to ensure the amount is processed as quickly as possible. We truly appreciate your patience and understanding in this matter.
Your parfumdreams Team
Easy to place order and quick delivery
Easy to place order and quick delivery
Many thanks
December 9, 2025
Value and ease of order
Easy to order. Honest timescale for delivery unlike the carrier’s timescale. Great value
December 15, 2025
Very reliable and efficient service
Very reliable and efficient service. Products despatched the same day. On time deliveries. Great prices.
December 20, 2025
Had no problems from start to finish
December 19, 2025
Very easy to order on the website and…
Very easy to order on the website and delivery is quick and secure
December 12, 2025
Quick delivery
First time I’ve bought from this company very pleased with the price and service
December 17, 2025
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