Ordered a few products, the packaging was just a box no protection. But the issues with a broken eyeshadow and dried product was sorted easily and I was refunded. Great prices and the products seem go... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The perfume arrived in good condition and was good value for money. It took a fraction longer to arrive than I anticipated, but wasn't too bad.
Company replied
bought one of my favourite fragrances on this site. Great fragrance and competitive price. Thanks (you lost a star because I am fed up with being pestered to leave a review!)
Company replied
My order package was badly damaged and products broken and leaked when it arrived from Evri. I explained the damage and provided photos and I was fully refunded. No fuss. No bother. I was very gra... See more
Company replied
Company details
Written by the company
Welcome to parfumdreams – WHERE BEAUTY COMES TRUE. Here, everything revolves around you – your look, your style, and your moments of self-care. Since 2004, our online shop has been connecting beauty lovers in 15 countries, bringing inspiration, trends, and beloved products straight to your door. And since 2018, we’ve been proud to be part of the DOUGLAS family. Our mission is simple: we bring beauty into your everyday life. Because feeling beautiful and comfortable in your own skin should never be a luxury or privilege – it should be a daily act of self-care you can enjoy without compromise. And since beauty is as individual as people themselves, we celebrate that diversity every single day. Whether it’s a natural or bold make-up look, a skincare or haircare routine you love, or a fragrance that perfectly reflects your personality – however you define beauty, we’re here to support you with passion and expertise. Looking for inspiration for your self-care routine, eager to discover the latest trends, or simply want to restock your everyday essentials in make-up, fragrance, skincare and more – all while getting the best price? Then parfumdreams is exactly where you need to be! In our shop, you’ll find more than 600 beauty brands including Prada, Montale, Lancôme, Armani, Kérastase, Shiseido, and Yves Saint Laurent – with a wide selection of products ranging from timeless classics and trending new releases to exclusive niche fragrances. You’ll find everything you need for your look and your personal feel-good ritual – at fair prices and with service you can rely on. We wish you lots of joy discovering and shopping with us!
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn , Germany
- +44 333 057 5767
- info@parfumdreams.de
- parfumdreams.co.uk
4.0
Great
11K reviews
Asks customers to review
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Not a trustworthy site
Not a trustworthy site, I’m pretty sure it is an scam.
I have done an online order and till this day, i have not received my order. Trying to follow up, i just find out that the website doesn’t exist anymore.
I would like to ask how should I proceed to get a refund.
Thanks
Regina
January 7, 2026
Reply from parfumdreams
Thank you for reaching out and for sharing your concerns with us.
We are very sorry to hear about your experience and understand how frustrating this situation must be. Please rest assured that we take your message seriously and that our company is legitimate.
Our website may have been temporarily unavailable due to technical maintenance; however, our customer service remains active. We kindly ask you to contact our customer support team via the contact form on our official website or, if available, by replying directly to this email with your order number and any relevant details.
Once we receive your information, we will be happy to review your order status and advise you on the next steps, including a possible refund if applicable.
We apologize for the inconvenience caused and thank you for your patience and cooperation.
Kind regards,
parfumdreams
Reply from parfumdreams
Thank you very much for your kind review!
We’re delighted to hear that you’re happy with the great value and fast delivery. Providing both quality and efficiency is exactly what we strive for.
We look forward to your next order!
Kind regards
parfumdreams
Very easy site to search and find good…
Very easy site to search and find good valued perfumes, will be getting more 100% ⭐️⭐️⭐️⭐️⭐️
January 15, 2026
Reply from parfumdreams
Thank you very much for your fantastic 5-star review!
We’re delighted to hear that you find our site easy to use and that you’re happy with the great value of our perfumes. That’s exactly the experience we aim to provide.
We truly appreciate your support and look forward to your next order!
Kind regards
parfumdreams
Great service.
Managed to find a discontinued Smashbox favourite on the Parfumdreams website. Easy to order and fast delivery. Thank you.
January 18, 2026
Reply from parfumdreams
Thank you very much for your lovely feedback!
We’re so pleased you were able to find your discontinued Smashbox favourite with us. It’s great to hear that ordering was easy and that your delivery arrived quickly.
We truly appreciate your kind words and look forward to serving you again soon.
Kind regards
parfumdreams
Reply from parfumdreams
Thank you very much for your kind feedback!
We’re delighted to hear that you were happy with our quick service. Providing fast and reliable delivery is very important to us.
We look forward to your next order!
Kind regards
parfumdreams
I hadn’t heard of Parfumdreams before
I hadn’t heard of Parfumdreams before, so was sceptica! But I was wrong. Great price, real brand’s; excellent delivery. I’m a fan!
January 8, 2026
Reply from parfumdreams
Thank you very much for your honest and wonderful feedback!
We’re especially pleased to hear that we were able to turn your initial scepticism into a positive experience. Offering genuine brands at great prices with excellent delivery is exactly what we strive for.
We’re delighted to have you as a fan and look forward to your next order!
Kind regards
parfumdreams
Great quality, amazing prices - highly recommend
This is my second time using this site. Amazing prices! Great quality products & fast delivery. No issues at all. Highly recommended
January 17, 2026
Reply from parfumdreams
Thank you very much for your fantastic feedback and for choosing us again!
We’re delighted to hear that you’re happy with our prices, product quality, and fast delivery. Knowing that you’ve had another smooth experience with no issues means a lot to us.
We truly appreciate your recommendation and look forward to your next order!
Kind regards
parfumdreams
Reply from parfumdreams
Thank you very much for your kind feedback!
We’re delighted to hear that you’re happy with our customer service. Providing helpful and reliable support is very important to us.
We truly appreciate your trust and look forward to serving you again soon.
Kind regards
parfumdreams
Reply from parfumdreams
Thank you very much for your positive feedback!
We’re delighted to hear that your order was delivered quickly and that you’re happy with the genuine product. That’s exactly the service and quality we strive to provide.
We look forward to your next order!
Kind regards
parfumdreams
Happy customer
Always use Parfum Dreams, great deals and a fabulous selection of fragrances and products. Great service and speedy delivery. Highly recommend.
January 17, 2026
Reply from parfumdreams
Thank you very much for your wonderful feedback and for your continued trust!
We’re delighted to hear that you enjoy our great deals, wide selection of fragrances and products, as well as our speedy delivery and service. Your recommendation truly means a lot to us.
We look forward to your next order!
Kind regards
parfumdreams
bought one of my favourite fragrances…
bought one of my favourite fragrances on this site. Great fragrance and competitive price. Thanks
(you lost a star because I am fed up with being pestered to leave a review!)
January 15, 2026
Unprompted review
Reply from parfumdreams
Thank you very much for your honest feedback!
We’re delighted to hear that you were able to purchase one of your favourite fragrances at a competitive price.
We also appreciate your candid comment regarding review requests. We’re sorry if this felt intrusive — your feedback helps us improve the overall customer experience.
We truly value your support and hope to welcome you back again soon.
Kind regards
parfumdreams
Parfum Nightmare
Make up I ordered for a night out did not arrive after 2 weeks so contacted the company and they refunded me. Next day it arrived. They have they been issued invoices, with no clear instructions how to pay them, and no sort code/account number. Have had to then investigate how to pay them which involves international payment visiting £25 fee. Given the make up cost £38 I am not willing to do this. They now threaten legal action. absolute joke. They should have investigated the whereabouts of the items before refunding. I would not recommend dealing with this unprofessional company.
December 1, 2025
Unprompted review
Reply from parfumdreams
Thank you for your message.
We are sorry to hear about the frustration caused by the delayed delivery and the subsequent refund and invoicing process. We understand your concerns regarding the lack of clear payment instructions and the additional costs involved.
Your feedback has been noted and will be reviewed internally to improve our procedures in similar situations. We regret the inconvenience this situation has caused.
Bei weiteren Fragen oder Anliegen wenden Sie sich bitte jederzeit über das Kontaktformular auf unserer Website an unseren Kundenservice.
Kind regards,
parfumdreams
Lovely perfume
The perfume arrived in good condition and was good value for money.
It took a fraction longer to arrive than I anticipated, but wasn't too bad.
January 15, 2026
Reply from parfumdreams
Thank you very much for your thoughtful feedback!
We’re delighted to hear that your perfume arrived in good condition and that you found it to be good value for money.
We appreciate your patience regarding the slightly longer delivery time and will continue working to make our shipping as fast and reliable as possible.
We hope you enjoy your fragrance and look forward to serving you again soon.
Kind regards
parfumdreams
Reply from parfumdreams
Thank you very much for your fantastic feedback!
We’re delighted to hear that everything was true to description and that you were happy with the delivery and overall experience. That’s exactly what we aim for every time.
We truly appreciate your support and look forward to your next order!
Kind regards
parfumdreams
First purchase
First purchase as the perfume was the cheapest on this website and came with quick delivery at no extra cost. I will use them again. Happy with my purchase.
January 15, 2026
Reply from parfumdreams
Thank you very much for your wonderful feedback!
We’re delighted that your first purchase with us met your expectations and that you were happy with the price and quick delivery at no extra cost.
It’s great to hear you’ll be using us again we truly appreciate your trust and look forward to your next order.
Kind regards
parfumdreams
Reply from parfumdreams
Thank you very much for your kind feedback!
We’re delighted to hear that you’re happy with our good value and speedy delivery. That’s exactly the service we aim to provide every time.
We look forward to your next order!
Kind regards
parfumdreams
Used the web for the first time
Used the web for the first time. Quick delivery, but left 2 starts for the review as ordered perfume and it arrived in not protected condition in the box at all! Just like
that on its own and the box was so bashed that I can’t even gift this fragrance anymore ….so a bit disappointed…I can’t believe there was not a single padded wrap sheet to protect the fragile perfume…I’m so glad it didn’t break but not sure if I shall order again from there
January 12, 2026
Reply from parfumdreams
thank you for sharing your experience with us.
We are pleased to hear that your delivery arrived quickly, but we are very sorry that the perfume was not adequately protected during shipping and that the outer box was damaged. Please accept our sincere apologies for the disappointment this caused—especially as the item was intended as a gift. This does not reflect the packaging standards we aim to provide.
Your feedback is very important to us and will be shared internally to help improve our packaging process. If you would like us to review your order and discuss possible options, please contact us via the contact form on our website, including your order number.
We appreciate you taking the time to let us know and hope to have the opportunity to restore your confidence in us.
Kind regards,
parfumdreams
Item not arrived yet so I can't really…
Item not arrived yet so I can't really tell how good the service is
January 15, 2026
Reply from parfumdreams
thank you for your message.
We are sorry to hear that your item has not yet arrived. Please accept our apologies for the delay. We would be happy to check the current status of your delivery for you.
Kindly contact us via the contact form on our website and include your order number so we can assist you further.
Kind regards,
parfumdreams
Not worth the hassle! You have a 30/70 chance of receiving your item if you’re in the UK
Everytime I have placed an order with them, it never arrives! The prices are attractive but it’s really not worth the stress and effort when you’re not going to get your item!
They are aware of the issues with Evri but have refused to do anything other than offer a 10% discount voucher for you to then use to buy an item that you won’t receive!
January 15, 2026
Unprompted review
Reply from parfumdreams
thank you for taking the time to share your experience.
We are very sorry to hear that your orders have repeatedly not arrived and understand how frustrating and stressful this must be. Please accept our sincere apologies for the inconvenience caused. This is certainly not the experience we want our customers to have.
We regret that the solution offered did not meet your expectations. Your feedback regarding the delivery partner and the handling of these situations is taken very seriously and will be shared internally for review.
We would like to look into your previous orders in more detail and check what options are available in your specific case. Please contact us via the contact form on our website, including your order numbers, so we can review the situation properly.
Kind regards,
parfumdreams
Great came in good time and a genuine…
Great came in good time and a genuine product. Good value.
January 3, 2026
Reply from parfumdreams
Thank you very much for your positive feedback!
We’re delighted to hear that your order arrived in good time and that you’re happy with the genuine product and great value. That’s exactly what we strive to deliver.
We look forward to serving you again soon.
Kind regards
parfumdreams
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