parfumdreams Reviews 393

Dont but from theese if your in a hurry,shipping is slow and so is dispatch.

In the nutshell- everything arrived, original products, very good prices.
A lot of people seem to be unhappy by the customer service / shipping, for me order came with slight delay (like 2 days) which is acceptable

Similar experience to others below. I placed an order with these guys on the 14th Feb 2022 and received a shipping notification email with a tracking number on the 15th Feb. Six days later and it's still showing as Royal Mail hasn't received the parcel. My guess is that they don't have the stock but raise the shipping notification and supply a tracking number to stop people claiming their money back via PalPal. Poor service, I wouldn't recommend.

Placed an order site easy to navigate, Delivery times were good I ordered Christmas day - it arrived 7th Jan so was pleased, products were discounted on this site so made an overall saving. Have placed a second order today hopefully it goes just as smoothly as the first order.

Better don’t buy anything from them. I placed order 02.12.2021. Today is 06.12.2021 and still my order is not send. 5 days is Status: Preparing Delivery. Avoid it.

Let’s just say there was nothing dreamy about purchasing from this Company. I ordered, they took the money, delivered no product. They do not respond to emails, or phone calls. There operators are apparently always busy, but don’t fear you can leave a msg, just don’t bank on someone calling you back. Avoid this company, read reviews.

I ordered a parfume on the 17.01, was shipped from Germany 19.01, delivered to Croatia 21.01.
Almost cancelled the order due to some negative feedback on Trust Pilot. The package condition was great, parfume in original packaging, checked the code on producer's web page, all legit. The only negative remark is to a customer service who never replied on why the dhl code is not working (it worked the day after) or to me trying to cancel an order. Worked well at the end, but it's not a good approach to ignore customers wishes.

Amazing experience with this company. Such helpful customer service staff when I rang! Have returned to this site many times :)

After complaining about the fact that I had never received my order confirmation , you send me another email to tell me that my order was being shipped by DHL . You gave a number that did not work , you then sent me a tracking number and I have just read that you have requested to defer the delivery of my order ! Your company is the worst business I have ever ordered from . I have paid over £6.99 delivery and have now been waiting for over 14 days for my make up.
What is going on ?????

Diego speaking from Trieste (IT).
I made an order on Parfumdreams.it (Order 89958848). The parcel has arrived at my destination open with no purchased goods. I have opened a report to the site and at the DHL Courier but Parfumdreams, after many months, has not yet provided for the refund of the goods lost. Bad customer service.

Please don’t use this company if you are in the UK. They show a delivery date within 4 days on the order confirmation, but they fail to deliver within 4 weeks. They say they’ve despatched and they haven’t. Using COVID-19 as an excuse. I could understand a delay of a week or even 2, but not 4 weeks plus, when other companies from Germany have delivered items with little or no delays. I would never use this company again and I would highly recommend against using them. If you are within Germany there may not be a problem, but their customer service is appalling with one excuse after another although give them their due, they did respond to emails fairly quickly.

I’ve ordered some products 3 weeks ago, some were available, some not. I’ve received an email before the delivery day that I need to wait more, between 5 and 10 days to have the products, which I did. On 11th day, I’ve asked them if they know when my products will be delivered. I’ve received a standard emaiæ that I need to wait between 5 and 10 days. Well, my money stayed in their account for 23 days, does not seem fare to me this deal. At least the products available could have been delivered. I could have ordered them in another site.

You guy are so clever!! Thank you

Very fast service and a lot of testers with the purchase.

Fabulous prices. Delivered on time. Will definitely be using this site again..

I like shopping online when it goes as quick and easy as it have been with PARFUMEDREAMS.
Always cheaper, I like it a lot.

great value kept informed of delivery progress,would buy from again