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parfumdreams Reviews 

1,000
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, most reviewers had an average experience overall. Many customers appreciate the competitive pricing, consistently finding products offered at good value. A significant number of people also report quick delivery times, with orders often arriving promptly. Reviewers frequently find original, high-quality products, including some unique items not readily available elsewhere. However, some customers also noted issues with packaging, reporting items arriving damaged or inadequately secured, sometimes leading to product leakage. Additionally, a few reviewers faced problems with delayed or undelivered orders, and a lack of clear communication regarding delivery status or tracking information.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many praising fast delivery, quick shipping, and... See more

Product

Consumers find product experiences to be ambiguous, with many praising the high quality, good prices, and... See more

Price

Customers had positive experiences with price, consistently finding them to be very good, reasonable, and... See more

Order

Customers consistently note ambiguous experiences with order delivery, with some receiving their orders... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many customers praising the high quality of products... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Oroginal products for nice price. I would prefer better packing especially for parfums. It can be easy damaged I think. I recieved different free samples than choosed :-)

Company replied

Rated 4 out of 5 stars

The only issue I have is that I don’t receive any msg or email when the order will be delivered. Otherwise all good, thank you

Rated 4 out of 5 stars

Offer ok, but products are without plastic cover, so how I can know that they are real originals

Rated 4 out of 5 stars

Great prices, but the packaging was terrible. Fortunately, the items weren’t damaged, but one of the free samples leaked.


Company details

  1. Cosmetics and Perfumes Supplier
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Perfume Store

Written by the company

Vítejte u parfumdreams – WHERE BEAUTY COMES TRUE. U nás se všechno točí kolem vás – vašeho vzhledu, vašeho stylu a vašich okamžiků péče o sebe. Od roku 2004 spojuje náš internetový obchod milovníky krásy v 15 zemích a přináší inspiraci, trendy a oblíbené produkty přímo k vám domů. Od roku 2018 jsme navíc hrdou součástí rodiny DOUGLAS. Naše mise je jasná: přinášíme krásu do vašeho každodenního života. Protože cítit se krásně a dobře by nemělo být luxusem ani výsadou – mělo by to být každodenní chvílí péče o sebe, kterou si můžete dopřát bez kompromisů. A protože krása je stejně jedinečná jako lidé sami, oslavujeme tuto rozmanitost každý den. Ať už je pro vás krása přirozený nebo výrazný make-up, pečující rituál pro vaši pleť a vlasy, nebo vůně, která podtrhuje vaši osobnost – jakkoli si krásu definujete, jsme tu pro vás s vášní a odborností. Hledáte inspiraci pro svou selfcare rutinu, chcete objevovat nové trendy nebo doplnit své každodenní nezbytnosti z oblasti make-upu, parfémů a péče – a přitom vždy získat tu nejlepší cenu? Pak jste u parfumdreams na správném místě! V našem obchodě na vás čeká více než 600 kosmetických značek jako Prada, Montale, Lancôme, Armani, Kérastase, Shiseido a Yves Saint Laurent – s velkým výběrem produktů od oblíbené klasiky přes nejnovější trendy až po exkluzivní niche vůně. U nás najdete vše, co potřebujete pro svůj vzhled i osobní pocit pohody – za férové ceny a se službami, na které se můžete spolehnout. Přejeme vám hodně radosti při objevování a nakupování!


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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3.7

All reviews

(1,000)

295 reviews in the last 12 months

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Rated 1 out of 5 stars

I do not recommend this store

I do not recommend this store. In the past, I placed an order with cash-on-delivery payment, but I was unable to collect the package for various reasons. Now, more than six months later, the store contacted me demanding full payment, even though I never received the goods. I’m surprised that instead of trying to communicate and resolve the issue regarding the uncollected order, they are asking for payment without delivering anything. I expected a more customer-friendly and professional approach.

October 18, 2024
Unprompted review
Rated 3 out of 5 stars

Room for improvement but fair

I am not super happy with the service, but I ordered from here as they only had the NYX blushes that were sold out elsewhere. I got zero information about the shipping (no carrier mentioned, no tracking, suddenly there was a delivery driver calling me if I am home while I had no idea the shipment will happen on that day).
The blushes came in a box too big, with zero padding, so they were flying around in there. It was only luck they did not come broken.

October 14, 2024
Rated 4 out of 5 stars

Quick delivery

Quick delivery, very rich offer, but little bit poor packaging ( too big box for little blush and no paper or wrap for protection, but happily came allright). Thank you

October 13, 2024
Rated 1 out of 5 stars

Payment complication, no communication

I ordered goods to be paid by cash on arrival but the delivery guy said it was impossible so I wasn't able to pay it. After several months they sent me a bill with the payment to another country which was very expensive. I tried to communicate with them by phone and e-mail but got no response. They sent several e-mails and the last one mentioned lawyers if I don't pay. I paid them but don't think this is fair play. NEVER AGAIN!

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

Very good price.

Very good price.
Easy to order.
Email information about delivery = 0.
If u are not at home i belive u will never find your gods.
Czech websites are translated like scam.
Parfumdreams.cz are under Douglass.
It is from germany, it is why communication is very bad with supplier.

September 30, 2024

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