I enjoy shopping here. There are products and brands that seem being sold exclusively there and hardly available on any others. Genuine perfumes in, most often, unbeatable prices. High quality cosmeti... See more
Company replied
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Review summary
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When the parcel arrived, the box was completely wet and damaged. One of the items (a face toner) had leaked entirely and arrived empty, and the rest of the products were literally floating in t... See more
Company replied
Trusted brands at great prices. My favourite perfume was half the price I would have paid at Boots or local pharmacies. My package was delayed on this occasion due to a misrouting but this was broug... See more
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When ordering, I chose a tester from those offered, but they didn't put it in the box. Other online stores usually give discounts or samples, since the order was over 100 euros.
Company details
Written by the company
Welcome to parfumdreams – WHERE BEAUTY COMES TRUE. Here, everything revolves around you – your look, your style, and your moments of self-care. Since 2004, our online shop has been connecting beauty lovers in 15 countries, bringing inspiration, trends, and beloved products straight to your door. And since 2018, we’ve been proud to be part of the DOUGLAS family. Our mission is simple: we bring beauty into your everyday life. Because feeling beautiful and comfortable in your own skin should never be a luxury or privilege – it should be a daily act of self-care you can enjoy without compromise. And since beauty is as individual as people themselves, we celebrate that diversity every single day. Whether it’s a natural or bold make-up look, a skincare or haircare routine you love, or a fragrance that perfectly reflects your personality – however you define beauty, we’re here to support you with passion and expertise. Looking for inspiration for your self-care routine, eager to discover the latest trends, or simply want to restock your everyday essentials in make-up, fragrance, skincare and more – all while getting the best price? Then parfumdreams is exactly where you need to be! In our shop, you’ll find more than 600 beauty brands including Prada, Montale, Lancôme, Armani, Kérastase, Shiseido, and Yves Saint Laurent – with a wide selection of products ranging from timeless classics and trending new releases to exclusive niche fragrances. You’ll find everything you need for your look and your personal feel-good ritual – at fair prices and with service you can rely on. We wish you lots of joy discovering and shopping with us!
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn, Germany
- +49 32 221857035
- info@parfumdreams.de
- parfumdreams.ie
3.7
Average
3K reviews
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100% Original and Authentic Perfumes…
100% Original and Authentic Perfumes and Cologne. I save a lot of money compared by buying it from other online Perfume Store. Delivered my items on time no hassle at all. I recommend it to my friends and families. 100% satisfied with the product and honesty of the company.
March 30, 2025
Unprompted review
Good range of products
Good range of products. Arrived safely at the specified time. Good service.
March 28, 2025
Easy ordering process
Easy ordering process. Top quality products at reasonable prices, as always. Overall an excellent experience.
March 28, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I didn't receive my order
I didn't receive my order. I want a refund if I don't receive it.
March 26, 2025
Reply from parfumdreams
We’re really sorry to hear you haven’t received your order yet. That’s certainly not the experience we want for our customers.
Our customer service team is currently looking into your case. If your parcel cannot be delivered, of course we will arrange a full refund.
Thank you for your patience – we’ll get back to you as soon as possible with an update.
I still haven’t received my parcel so…
I still haven’t received my parcel so that says it all
March 25, 2025
Reply from parfumdreams
We’re really sorry to hear you haven’t received your parcel yet. That’s absolutely not the experience we want for our customers.
Please contact us directly so we can look into it and resolve the issue as quickly as possible.
Excellent
Excellent customer service, wide range of products, fast delivery, great prices
March 21, 2025
Well can't complain about the goods
Well can't complain about the goods. But customer service it's disaster.. Trying to end my membership there but sims like a huge issue there more then 10 emails send, but looks like in each of it answers the different person.
March 20, 2025
Reply from parfumdreams
Thank you for your honest feedback.
We're truly sorry to hear about your experience with our customer service — that’s certainly not the level of support we aim to provide.
We understand how frustrating it must be to send multiple emails and receive inconsistent responses. This is not acceptable, and we’re taking your comments seriously. We will investigate the issue internally to ensure better coordination and faster resolutions in the future.
Thank you again for bringing this to our attention — your feedback helps us improve.
Reply from parfumdreams
We’re sorry to hear that you haven’t received your order yet.
To assist you as quickly as possible, we kindly ask you to contact our customer service with your order number, so we can investigate and provide an update.
Thank you for your patience and understanding.
Perfumes arrived as advertised
Perfumes arrived fairly quickly (1 week, two days ahead of quoted time). Packaging could use some filling as the perfume box was freely moving inside.
I've noticed no damage though. Very happy with the purchase.
March 14, 2025
It's one week since my order
It's one week since my order. I have been following the tracking and it appears my order has gone back to where it started, stating its now consolidated. I have contacted customer service, I have been told to give it another week at least. Pretty poor service so far
March 13, 2025
Reply from parfumdreams
We sincerely apologize for the inconvenience and frustration caused by the delay in your order. We understand how disappointing this must be. Our customer service team is closely monitoring the situation, and we will do our best to resolve it as soon as possible.
We appreciate your patience and will keep you updated on any progress. If you need further assistance, please don’t hesitate to reach out.
Charged me for an order and did not…
Charged me for an order and did not process it. The customer service form does not process so there is no way to contact them. SCAM Website!
February 10, 2025
Unprompted review
Great value and service
I am a big fan of Parfumdreams. Great value and top quality. Also, their customer service is excellent if you need to follow up on anything.
February 3, 2025
Unprompted review
Never again
Sending the package took more than a week but it was before Christmas so understood. But customer service is just the worst. Asked for a return, had to talk to the chat ai that could not identify my order for the first about 10 tries. Sent an email, no reply for days. Tried again a week later, ai was finally able to get a return label. Of course I had to pay for return despite reading on the website that it would be free of charge.
After almost 3 weeks I got a reply to my email with a new return label, by that time my package was already on the way back. It was delivered to them 2 weeks ago, still no refund or any update. I understand it might be busy after holidays but communication still shouldn't be this hard, absolutely terrible customer service experience. Product was okay by the way, just returned because I found a better price elsewhere.
January 18, 2025
Unprompted review
Got charged for the same product twice
Got charged for the same product twice
January 13, 2025
Unprompted review
I have paid €9.99 for the yearly…
I have paid €9.99 for the yearly membership which is meant to give you free delivery and 10% discount but I'm not getting the discount or the free postage. I have tried to contact them on multiple platforms but my issue has still not been resolved. No customer service and if you pay the premium membership you will not get the service you paid for.
January 5, 2025
Unprompted review
Excellent service
Excellent service, Excellent value. Correspondence accurate & useful.
December 16, 2024
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