I previously wrote a review requesting an update on my order as I hadn't heard anything in over a week. All of a sudden today my DPD shipping information has been updated showing that my parcel will a... See more
Company replied
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I am waiting to hear about order #4307 it was ordered on the 2nd and had been well over delivery wait time. I can’t seem to contact anywhere could I please have a reply.
Company replied
Do not even think of using this company. They take your money, deliver no goods and do not answer complaints - in English or French. We were fortunate and obtained a refund through the credit card com... See more
Excellent service, only company I could obtain wife's favorite perfume. Would definitely use Parfume France again, merci.
Company replied
Company details
Written by the company
Plus de 30 000 parfums et produits de beauté de marque vous attendent ! Mais aussi des parfums difficiles à trouver, des parfums de célébrités, des mini parfums, des parfums sans boîte et des échantillons ! Vous pouvez maintenant essayer des parfums exclusifs de toutes vos marques préférées et obtenir le parfum parfait qui laissera une impression durable. Et si vous êtes satisfait de l'un de nos parfums populaires, vous pouvez acheter le flacon grand format avec la livraison gratuite à partir de 2 articles pour le CLUB Membres ! Nos offres sont difficiles à battre, alors essayez Parfumfrance.com dès aujourd'hui et suivez le parfum pour faire des économies !
Contact info
34 Ave Des Champs Elysées, 75008, Paris, France
- (+33) 0159063722
- contact@parfumfrance.com
- parfumfrance.com
2.8
Average
391 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
To long to deliver
February 12, 2025
Awful business
I ordered two decants each of two different fragrances online. When the order was shipped, I only received one of each.
I tried emailing and calling, but was never acknowledged. And I paid a lot of money.
December 9, 2024
Unprompted review
No customer service
I have written more than 4 emails/“chats” about the poor scent of the perfume I bought and have received NO response. It is not acceptable.
December 9, 2024
Terrible
Took to long to deliver , over 30 days …
No one replied to emails…
Will not use this company ever again 👎
February 20, 2024
Nice communication but after I have…
Nice communication but after I have returned a product they keep silent an do not arrange the return of payment, even if I send several reminders. It is very clear that they read my emails, but they still keep my money.
March 15, 2024
Unprompted review
I ordered in December 2023 it took them…
I ordered in December 2023 it took them over a month and a half to inform me that they could not fulfill my order. It is now mid March 2024. I am still waiting for my refund.
December 6, 2023
Unprompted review
Order was not delivered
Order was not delivered, was waiting for 2 months and customer support can get any information regarding refund
January 8, 2024
I ordered
I ordered, it came with a little delay, but for the rest, all good, very happy with my perfume.
January 7, 2024
Useless
Do not even think of using this company. They take your money, deliver no goods and do not answer complaints - in English or French. We were fortunate and obtained a refund through the credit card company. Far better and really efficient is allbeauty.com
January 4, 2024
Unprompted review
I am waiting to hear about order #4404…
I am waiting to hear about order #4404…
it was ordered on the 7th of January and had been well over delivery wait time. I can’t seem to contact anywhere could I please have a reply.
February 7, 2024
Unprompted review
Just took for ever to turn up
Just took for ever to turn up, no one know where it was, would not use again
January 4, 2024
I am waiting to hear about order #4307…
I am waiting to hear about order #4307 it was ordered on the 2nd and had been well over delivery wait time. I can’t seem to contact anywhere could I please have a reply.
January 2, 2024
Unprompted review
Reply from parfumfrance.com
Hi,
We are sorry for the disappointments. At your request, the order has been canceled and you will receive the refund as announced by email.
Kins regards,
Great prices, nonexistent customer service
I previously wrote a review requesting an update on my order as I hadn't heard anything in over a week. All of a sudden today my DPD shipping information has been updated showing that my parcel will arrive this afternoon. I'm overjoyed that its arriving within the 8-12 day shipping time frame, but I would have been much more comfortable with more consistent updates on my parcel on its journey to me. Still, I recommend the website for their fantastic pricing, just wish they had better customer service! The chatbot they have also doesn't work at all. It kept telling me my order didn't exist even though I was putting all the information in correctly.
January 13, 2024
Unprompted review
Reply from parfumfrance.com
Hi,
Thank you for your feedback.
We apologize for any inconvenience caused by the lack of consistent updates and the issues with our chatbot. We value your input and will work on improving our customer service and chatbot functionality. Your recommendation is appreciated, and we'll strive to offer a better experience in the future.
Kind regards,
Good order process and competitive pricing, but let down by order fulfilment. Order arrived incomplete, reported this but still waiting!
Missing item from order still not sent.
December 16, 2023
Reply from parfumfrance.com
Hello,
We are sorry, with the hectic pace of the period, our teams actually omitted the sample offered when preparing your order. We have written to you about this. We hope that the perfume ordered has brought you satisfaction.
Excellent service
Excellent service, only company I could obtain wife's favorite perfume. Would definitely use Parfume France again, merci.
December 12, 2023
Reply from parfumfrance.com
Hello!
Thank you so much for your kind words! We're thrilled to hear we could provide your wife's favorite perfume and that you were satisfied with our service. Looking forward to serving you again at Parfume France. Merci!
Did not receive
I never received my order. Company has chosen.to deliver through DPD who stated they had handed the parcel to me. This did not happen. I spent £111 and received nothing. I will get pursuing this further as ultimately the company is responsible for ensuring parcel arrives.
December 11, 2023
Reply from parfumfrance.com
Hello, Mrs Henderson,
We understand your concern regarding the delivery of your order and the inconvenience this situation has caused.
We have investigated from our side the matter with DPD and they have provided us with a photo as proof of delivery, which, as you confirmed, shows the parcel at the front of your house.
Based on this, DPD has not acknowledged any error in the delivery process.
We recommended, from your side to fill a claim with DPD for further investigation. In the meantime, we stay in touch to follow the evolution of this situation.
Best regards,
Great service thanks
December 12, 2023
Reply from parfumfrance.com
Hello,
Thank you so much for your kind words and for taking the time to leave a review. We're delighted to hear that you were pleased with our service. It's always our goal to provide great service to our customers, and we're glad we could meet your expectations.
Looking forward to serving you again in the future!
Best regards,
You are the best!!!thank you so much!!
October 30, 2023
Reply from parfumfrance.com
Hello Mr Sideris,
We are so happy to read you. Thank you forsharing your satisfaction with us. We hope to see see you soon on ParfumFrance.com!
Reply from parfumfrance.com
Hello, we are really happy to learn that you were satisfied with your experience on parfumfrance.com. We thank you and hope to see you soon !
Terrible customer service
Prices states taxes are included. Thats not the case. Customer service was supposed to help but ended up hiding this head in the sand thinking the problem would go away.
June 30, 2023
Reply from parfumfrance.com
We appreciate your feedback and apologize for any confusion you experienced regarding taxes.
Our website clearly states that taxes are included in the prices displayed. However, we understand that there may have been some misunderstanding or discrepancy in your particular case. To address this, we encourage you to revisit our website, as we have ongoing promotions and adjustments to ensure that taxes are indeed included as stated.
Our customer service team is here to assist you, and we apologize if there was any miscommunication or delay in resolving your issue. Please do not hesitate to reach out to us if you have any further questions or concerns. We are committed to providing you with the best possible shopping experience and ensuring transparency in our pricing.
Thank you for bringing this to our attention, and we appreciate your understanding.
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