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ParfumSales Reviews 452

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TrustScore 5 out of 5

4.8

Cosmetics and Perfumes Supplier
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See what reviewers are saying

Rated 5 out of 5 stars

Bought a perfume for myself for Christmas and was pleasantly surprised when they upgraded it to a giftbox with a miniature and shower gel! Because of that, I wanted another scent with my birthday mone... See more

Rated 5 out of 5 stars

I received my order within 1 day and it came with a wonderful surprise - a gift box with a toiletry bag and an extra small bottle of eau de toilette, ideal for travel! And the price I paid was already... See more

Rated 5 out of 5 stars

Ordered a normal bottle and recieved a full gift set for no extra cost, never had this in my entire life, that is customer service at a new level. Fantastic i will forever order from this company from... See more

Company details

  1. Cosmetics and Perfumes Supplier

Written by the company

De filosofie van ParfumSales is dat parfum voor iedereen betaalbaar is, daarom is gekozen voor een groot assortiment tegen scherpe prijzen, dit met behoud van kwaliteit en service. Ons assortiment bestaat onder andere uit vele zeldzame luchtjes die nergens anders in Nederland verkrijgbaar zijn. ParfumSales is inmiddels meer dan 25 jaar ervaren actief. ✅ Fysiek filiaal ✅ Snelle verzending ✅ Gratis verzending vanaf een laag aankoopbedrag ✅ Achteraf betalen mogelijk

Contact info

4.8

Excellent

TrustScore 5 out of 5

452 reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Surprise

I ordered a bottle of parfum and recieved a giftbox with big bottle, small botlle and bodylotion as a surprise. Loved it

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered twice and both perfect

Bought a perfume for myself for Christmas and was pleasantly surprised when they upgraded it to a giftbox with a miniature and shower gel! Because of that, I wanted another scent with my birthday money a week later and specifically looked for parfum sales on bol.com. And they upgraded my order again, this time instead of 30ml to a 60ml bottle of perfume!

January 4, 2025
Unprompted review
Rated 1 out of 5 stars

perfume ordered online was delivered in…

Edit 19-03-25

If you still have doubts about the honesty of this company, take a look at the email they sent me on March 19 – two months after my purchase. They sent me a damaged package with opened, counterfeit perfume. When I wanted to return it, they claimed that since the packaging was already tampered with, a return was not possible under their policy. As a result, I lost 150 euros, and the perfume was completely useless.

Now, after two months, they are offering me a 50% refund if I send back the packaging and remove my review. It’s shocking how they can deceive people like this and send such a shameless offer after so long.

perfume ordered online was delivered in an already opened package, purchases for 150 euros as a gift are not suitable as a gift!

I am reporting this fraud to the police report, I was cheated, the perfume was opened only to change the cap!

counterfeits were delivered with the replaced cap

Edit:
yes they offered to return the product to get the money back, but they indicated that they only accept originally packed unopened perfumes in order to be able to refund the full amount, but how can I return the packed product when it was delivered to me open with damaged foil and an open product!

„ Dear Rafal,

We recently noticed that you were not satisfied with your order from us and left a negative review, along with filing a dispute. After a thorough review of the dispute, we have been awarded the case in our favor, meaning the payment remains due. You will also receive an official update from the dispute resolution platform regarding this decision.

However, as a valued customer, we would like to offer you a resolution. We are willing to refund 50% of the purchase amount if you return the perfume and remove all posted reviews regarding this order.

We believe this is a fair and reasonable solution, and we would appreciate your cooperation in resolving this matter amicably. Please let us know if this proposal works for you.

Looking forward to your response.

Best regards,
ParfumSales.nl „

Scammers !

December 15, 2024
Unprompted review
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Reply from ParfumSales

Dear Rafal Trybus,

We exclusively supply new and original perfumes. Your accusation that we "replace caps" is absurd and entirely unfounded. It is important to understand that perfumes and packaging have changed in recent years due to EU regulations, making 10 year old videos, such as the one you referred to, no longer representative. You don't seem to understand this.

Furthermore, we want to emphasize that in the Netherlands, it is unacceptable to resort to insults and serious accusations right away. Calling and immediately start screaming to colleagues on the phone is not normal. Such behavior does not contribute to finding a solution.
We have kindly explained how we operate and offered you a suitable resolution: returning the product for a refund.

We are always open to a respectful conversation, but we expect the same courtesy from you.

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