Be careful—don't sign up on this site; it's a scam run by thieves. Action needs to be taken against these crooks, and they should be monitored more closely. I think we should all file complaints with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had account for many years. Very good variety of in-play markets at competitive odds. Deposits are straightforward and withdrawals to Visa are very fast, usually instant. Solid UK bookmaker
Company replied
Withdrawal unreceived Hi team Parimatch id :437189516 Ticket no ; #44982042 On oct 08 2025 12000inr my payment was still not credited to my account I have sent all the bank statement upto date b... See more
Company replied
Great offers amazing cash out options and also great costumer service and support and never issues on the app anytime of the day
Company details
- Gambling House
- also in
- Betting Agency
- Casino
- Gambling Service
- Online Casino or Bookmaker
- Online Sports Betting Vendor
Written by the company
Parimatch is a leader in online sports betting, gaming, and entertainment. We’re experts in sports betting and you can rely on us to have a wide range of betting markets and competitive odds for the sports you follow. Whether your game is football, golf, or tennis, or if you follow Formula 1, boxing, greyhounds or horses, we’ve got you covered.
Contact info
Suite 2, World Trade Center, Bayside Road, GX11 1AA, Gibraltar, Gibraltar
- help@parimatch.co.uk
- parimatch.co.uk
You should know
2.8
Average
653 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 49% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dealt with by gyorgy Top marks very…
Dealt with by gyorgy Top marks very considerate
February 20, 2025
Unprompted review
Reply from PARIMATCH.co.uk
Thank you so much for the kind words Dave ! I'll be sure to pass this on to Gyorgy. We really appreciate the 5 star review Have a great day!
query with free bonus offer
query with free bonus offer, Aiden was straight to the point and helpful, sorted the issue rapidly and with polite customer service, thank you!
February 15, 2025
Unprompted review
Reply from PARIMATCH.co.uk
Thank you for your 5* review, Iain, We will be sure to pass this onto Aidan for you. Should you require any further assistance, please do not hesitate to contact us.
Efficient 'Contact Us' response
Gina in Customer Care responded promptly and courteously online to my query about a promotion. Can't comment further as a customer at this point but that's an encouraging sign. Thank you.
February 11, 2025
Unprompted review
Reply from PARIMATCH.co.uk
Thank you for the time to write a review, we appreciate it. We are happy that Gina could solve your query. Have a fab day
Missing promotion, resolved
Promotion wasn't credited by the system which wasn't great but fully resolved by customer service rep called Mackie. No fuss, looked into it and resolved. About 10 mins wait time from first contact
February 6, 2025
Unprompted review
Reply from PARIMATCH.co.uk
Thank you for your kind review Erranveer, we will be sure to pass this on to Mackie for you! If you should ever need further assistance, please don't hesitate to get in touch Thanks Again
A promotion I qualified for via a free…
A promotion I qualified for via a free to play offer was not honoured automatically. Gina investigated and saw I should have received a free bet bonus and immediately credited it to me with no fuss.
February 5, 2025
Unprompted review
Reply from PARIMATCH.co.uk
Thank you for your kind review Mark. We're glad to hear Gina was able to assist and will be sure to pass this on! If you should ever need any further assistance, please don't hesitate to contact us
Topped up account #3639737 with $13,100…
Crypto Payments of the 21st Century? More Like the 21st Century BC
Topped up account #3639737 with $13 100 via cryptocurrency. It’s been 12 hours, and the funds are still MIA. “The provider is processing the payment” – sure, I guess they’re manually chiseling the transaction onto stone tablets and sending it by carrier pigeon.
I wanted to place a bet on CS, but surprise, my money is just frozen in the black hole of their financial system. How is this even possible? Cryptocurrency was designed for instant transactions, but apparently, here they first conduct a ritual, consult astrologers, and then decide if the stars have aligned for the payment to go through.
Customer support is a masterpiece: “Please wait,” “The provider is processing” – thanks, but you might as well just say, “We have no clue what’s happening, but you don’t need to know either.”
Final verdict: if you want to experience the era of telegraphs and smoke signals, this is the place for you. Everyone else – good luck and patience.
February 4, 2025
Unprompted review
Reply from PARIMATCH.co.uk
Hi Nadaa, thank you for taking the time to leave a review.
We are Parimatch UK, and we do not offer Crypto Payments in the United Kingdom or our currency is Dollars.
We kindly ask you to contact your Customer Support and amend your Review.
Thank you for your understanding.
I spoke to Steve and Vicki really…
I spoke to Steve and Vicki really amazing people and helped me with my query with processing my funds which they said will be processed within the timescale.
they were very well spoken and i have told my friends to join Parimatch thank you guys.
February 1, 2025
Unprompted review
Reply from PARIMATCH.co.uk
Thank you so much for the kind words! I'll be sure to let vicki and steve know. We really appreciate the 5 star review
Aidan was great
Aidan was great, not the quickest of service but got there in the end. Thanks buddy
January 30, 2025
Unprompted review
Reply from PARIMATCH.co.uk
We are happy that Aidan could sort your query. Thanks for the nice rating, Luke.
Reply from PARIMATCH.co.uk
Thank you for your kind review Ed, we will be sure to pass this on to Aidan for you! If you should ever need further assistance, please don't hesitate to get in touch
AVOID AVOID AVOID
Absolute con! Joined as new member, placed £10 bet meeting criteria and bet settled but no welcome bonus. Spoke to bot and didn't get satisfactory response. Winnings stuck in 'pending' , please listen to me when I say avoid. Literally worst one by far and I've pretty much joined all
January 11, 2025
Unprompted review
Reply from PARIMATCH.co.uk
We would love to have a look into this, can you please Email us or contact our Message service? Have a fab weekend, Phil
Quite new to betting and had some…
Quite new to betting and had some problems placing the free bet. The agent kindly resolved the query very quickly and allowed me to place the bet without fuss
January 10, 2025
Unprompted review
Reply from PARIMATCH.co.uk
Hello Tommy, many thanks for your wonderful feedback! Do you recall the name of the agent you spoke with? We'd love to pass on your feedback. Have a great weekend ahead! :-)
Reply from PARIMATCH.co.uk
I'm sorry to hear about the 1 star review, please message us on our messaging service if you wish to discuss this further
I wish all bookies had a Paval
I wish all bookies had a Paval , very helpful and kind , I’m a casual holiday customer and felt like I was listened to and helped
Thank you
December 27, 2024
Unprompted review
Reply from PARIMATCH.co.uk
Hello Anthony! Thanks for your wonderful feedback. We'll be sure to pass your comments over to Pavol. Merry Christmas! :-)
Great response times and Michael was…
Great response times and Michael was brilliant!
December 3, 2024
Unprompted review
Reply from PARIMATCH.co.uk
Thanks for the rating. We will Michael know about his fantastic support. Have a fab day
Reply from PARIMATCH.co.uk
We're sorry to hear you're unhappy with our slots, please be advised that all of our games, with the exception of Live Casino games, use a Random Number Generator (RNG) to determine the outcome of every hand or spin. The outcome cannot be influenced by any external factors, including ourselves, in any way.
Mackie
Mackie, was a brilliant agent. He was quiet, simple but effective. Leaving me with a massive smile on my face.
Best customer service out there.
November 23, 2024
Unprompted review
Reply from PARIMATCH.co.uk
Hello Ryan, thank for your for positive feedback on our services! We'll be sure to pass your feedback over to Mackie. Have a great weekend ahead! :-)
Great company only thing they don't…
Great company only thing they don't offer Best odds Gaurnteed and bet builders are limited
November 19, 2024
Unprompted review
Reply from PARIMATCH.co.uk
Thanks for the kind review!
Terrible!!!
Terrible!!!
Signed up on the Jake Paul 40/1 to win offer, opt in, deposit, add selection to betslip says selection suspended! Twice been on “chat” got 0 response, sent 3 emails haven’t heard back. Absolute waste of time, get you to sign up and not let you actually get the bonus
November 14, 2024
Unprompted review
Reply from PARIMATCH.co.uk
I'm sorry to hear this Lee. We don't offer a Live Chat service anymore, however we do respond to all messages as quickly as we can, and emails are responded to within 24 hours. As long as you have completed the terms, the welcome offer will be honoured
Welcome bonus issue
Contacted parimatch as hadn't received my welcome bonus ,spoke to Mackie ,was sorted in seconds ,great customer service
October 19, 2024
Unprompted review
Reply from PARIMATCH.co.uk
Thank you for your 5 star review Andrew, we will be sure to pass this on to Mackie! If you should need any further assistance, please don't hesitate to contact us again
Sorted out my bet issue quickly
Sorted out my bet issue quickly, thanks
October 16, 2024
Unprompted review
Reply from PARIMATCH.co.uk
We're glad we were able to assist you! If you should need any further assistance, please don't hesitate to reach out
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.