Hello, I purchased 4 tickets for Park Güell dated February 19, 2026, through your website (Ticket No: 8012243). However, due to extremely strong wind conditions on the day of our visit, the... See more
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Due to strong winds on February 12, 2026, we were denied entry to Park Guell. We were informed that we would receive a refund. We reported this incident three times through barcelonatickets.org, but h... See more
Avoid at all costs! Predatory third party website selling tickets for Barcelona attractions at a significant markup. For park guell tickets sold at €16 rather than €10 which is a 160% markup. They do... See more
Company replied
So many people and the restrictions of which ways to walk was very inconvenient.. employees were not friendly, bathrooms were not clean and not supplied properly, school beside was noisy.. don’t think... See more
Company replied
Company details
Written by the company
Venta de entradas de Park Güell
Contact info
1.8
Poor
45 reviews
Replied to 20% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great place to spend time with family
Great place to spend time with family.
We find two fine playgrounds and fountains with drinkable water.
Monumental zone little bit crowded.
January 26, 2024
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting Park Güell. Your comments help us to keep improving.
You can reach further information in our Help Center, and you can Contact us here.
Thank you for your feedback!
Scam
Scam! Gave me a ticket I could not use and refused to give me a refund.
December 3, 2023
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback, and we are sorry to hear about your bad experience.
However, we want to highlight that we do announce at the end of our website and in our T&C that we are not affiliated with government entities and that we are not the official box office. On the other hand, the tickets that we provide are 100% official as we get them from the official box office, and in no case, we are trying to scam or mislead.
You can reach further information in our Help Center.
Thank you for your feedback!
Scam
They bill 76 euros for two tickets for the sagrada familia while it costs 52 euros at the official website... So 24 for so called "personalized service"... (Which is filling in the form at the official website)
You do the same effort filling in their form as when you would buy it directly at the sagrada familia.
December 20, 2023
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with us was not good as expected.
However, we would like to detail that our Terms & Conditions, which have to be read and accepted by the user to finish the purchase, state how fees work.
The service offered is not the sale or resale of tickets to the Sagrada Familia, but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
You can reach further information in our Help Center, and you can Contact us here.
Thank you for your feedback!
Scam!!!
This is a scam, avoid at all costs!!!
They charged a €24 commission for 2 tickets to La Sagrada Familia. Buy directly from the attraction website and save your money.
December 8, 2023
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with us was not good as expected.
However, we would like to detail that our Terms & Conditions, which have to be read and accepted by the user to finish the purchase, state how fees work.
The service offered is not the sale or resale of tickets to the Sagrada Familia, but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
You can reach further information in our Help Center, and you can Contact us here.
Thank you for your feedback!
SCAM
SCAM - overcharged 16 euros instead of 10 for a ticket and charged for 2 tickets in separate transactions, but I only purchased one.
Their customer service team doesn't exist - chatbox doesn't work and help pages go in circles, telling you to contact "Customer Service" but there is no email or number to contact.
December 7, 2023
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with us was not good as expected. However, we are trying to do our best to give the best possible service to you.
You can reach further information in our Help Center, and you can Contact us here.
Thank you for your feedback!
Reply from Park Barcelonatickets
"Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting Park Güell. Your comments help us to keep improving.
You can reach further information in our Help Center, and you can Contact us here.
Thank you for your feedback!"
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with us was not good as expected.
However, we would like to detail that our T&C, which should have to be read by the user before finishing the purchase, state how fees work.
The service offered is not the sale or resale of tickets of Park Güell, but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
You can reach further information in our Help Center, and you can Contact us here.
Thank you for your feedback!
Avoid at all costs
Avoid at all costs! Predatory third party website selling tickets for Barcelona attractions at a significant markup. For park guell tickets sold at €16 rather than €10 which is a 160% markup. They do not offer exchanges or refunds based on the small print terms and conditions on the website.
November 20, 2023
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with us was not good as expected.
However, we would like to detail that our T&C, which should have to be read by the user before finishing the purchase, state how fees work.
The service offered is not the sale or resale of tickets of Park Güell, but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
Also, changes in visiting hours or type of tickets are very restricted and we are unable to make changes or cancellations. We are currently working to find a solution to this problem.
You can reach further information in our Help Center, and you can Contact us here.
Thank you for your feedback!
fast and risolutive response
October 23, 2023
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting Park Güell. Your comments help us to keep improving.
You can reach further information in our Help Center, and you can Contact us here.
Thank you for your feedback!
Staff were very helpful …
Staff were very helpful and responded quickly to my query.
October 22, 2023
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting Park Güell. Your comments help us to keep improving.
You can reach further information in our Help Center, and you can Contact us here.
Thank you for your feedback!
avoid at all costs
avoid at all costs. They just flip 10 euro tickets for 16 euros. The tickets are also non refundable.
October 12, 2023
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback, and we are sorry to hear about your bad experience.
However, we want to highlight that we do announce at the end of our website and in our T&C that we are not affiliated with government entities and that we are not the official box office. On the other hand, the tickets that we provide are 100% official as we get them from the official box office, and in no case, we are trying to scam or mislead.
You can reach further information in our Help Center.
Thank you for your feedback!
We are very happy about our visit to…
We are very happy about our visit to Park Guell,
The day was a lite bit warm, but we equally enjoyed the visit
August 10, 2023
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting Park Güell. Your comments help us to keep improving.
You can reach further information in our Help Center.
Thank you for your feedback!
It was a painless way to get tickets…
It was a painless way to get tickets for Park Güell.
August 10, 2023
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting Park Güell. Your comments help us to keep improving.
You can reach further information in our Help Center.
Thank you for your feedback!
SCAM!!!!!!!!!!!!!!!
July 25, 2023
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback, and we are sorry to hear about your bad experience.
However, we want to highlight that we do announce at the end of our website and in our T&C that we are not affiliated with government entities and that we are not the official box office. On the other hand, the tickets that we provide are 100% official as we get them from the official box office, and in no case, we are trying to scam or mislead.
You can reach further information in our Help Center.
Thank you for your feedback!
16 Euro for Tickets that state 10 Euros.
This company do not offer customer support as they claim- it is a chatbot that sends you to a list of complaints.
They charge 16 Euros for 10 Euros tickets.
Their customer support email is invalid, it bounces back as an invalid email.
Nothing short of a scam website, be very careful.
July 12, 2023
Unprompted review
Reply from Park Barcelonatickets
First of all, we very much appreciate your comment and are sorry for your bad experience.
However, we would like to point out that we advertise at the bottom of our website and in our T&Cs that we are not affiliated with government entities and that we are not the official box office. On the other hand, the tickets we provide are 100% official as we obtain them from the official box office, and in no case are we trying to scam or cheat.
On the other hand, we would like to detail that our T&C, which we suggest to be read by the user before finalizing the purchase, establish the operation of our rates.
The service offered is not the sale or resale of tickets for Park Güell, but consists of their acquisition through the corresponding voluntary, express, special and remunerated mandate of the user. The difference between the official price and ours is based on the added value we provide, which is mainly based on the provision of a personalized service throughout the process, the correction of errors in its processing and specific customer service.
Our Customer Service is in our Help Center and also in the chatbot.
You can view more information in our Help Center.
Thank you for your feedback!
Don’t use it
It’s a scam. They make like they are the official website using unethical user experience. And then they charge 16€ for a 10€ ticket.
I realised minutes later after paying, asked for a cancellation and refund but they denied it.
Don’t use it! Go to the official Park Güell site, same experience and 60% cheaper!
June 11, 2023
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback, and we are sorry to hear about your bad experience.
However, we want to highlight that we do announce at the end of our website and in our T&C that we are not affiliated with government entities and that we are not the official box office. On the other hand, the tickets that we provide are 100% official as we get them from the official box office, and in no case, we are trying to scam or mislead.
However, changes in the visiting hour or the type of tickets are highly restricted and we cannot make any modifications or cancellations.
You can reach further information in our Help Center.
Thank you for your feedback!
THIS IS NOT THE OFFICIAL SITE
THIS IS NOT THE OFFICIAL SITE. UNETHICAL. BUYER BEWARE of this site. They are a reseller at a 60%markup (16 vs 10 euro for park Güell) + they are slow to send tickets and it is unclear if your credit card data is safe. AVOID this site. Don't be fooled.
June 9, 2023
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback, and we are sorry to hear about your bad experience.
However, we want to highlight that we do announce at the end of our website and in our T&C that we are not affiliated with government entities and that we are not the official box office. On the other hand, the tickets that we provide are 100% official as we get them from the official box office, and in no case, we are trying to scam or mislead.
You can reach further information in our Help Center.
Thank you for your feedback!
Please be aware of this company
Please be aware of this company. I was not aware that is was a sponsored website and not the original Parc Guell. The website is very professional and the purchase of tickets went fine - however you NOT RECEIVE THE TICKETS ! I received 16 emails that my tickets were “in progress, thanks for understanding”.
Additionally the cost per ticket is 16 euros, where as it is 10 euros on the official website. That’s 60 % more - and for what ? Tried to contact the company- it was not possible to speak to a person. I wold not go so far as to say this is scam company, but it is close. I can absolutely not recommend this company.
June 3, 2023
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback, and we are sorry to hear about your bad experience.
However, we want to highlight that we do announce at the end of our website and in our T&C that we are not affiliated with government entities and that we are not the official box office. On the other hand, the tickets that we provide are 100% official as we get them from the official box office, and in no case, we are trying to scam or mislead.
You can reach further information in our Help Center.
Thank you for your feedback!
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