Parkdirectukltd Reviews 113

I was having trouble getting an annual permit for my disabled father.
I found an email from a lady, Kate, that helped me last year so I sent her an email yesterday and today it’s all sorted! Thank you Kate and the permits team.

Rather useless. Couldn't provide me with any answers. Gave me the wrong information.

Charge a lot of money for you to park where your lease allows you to park. Should be monitoring the site and getting their fees through the tickets for non-permit holders.

Angelika was really helpful and provided excellent advice and service thank you

Literal scum and discriminatory.
Forget disabilities cos they don’t exist under their clauses or simple common decency.

Set up a site with them in February 2025 for land I own which had unwanted parkers every day. The drivers were rude and aggressive if I asked them to move on. They left their litter and it was ASB. They resolved all my parking issues within 2 months, I wish I used them quicker.

The ladies in the office are so helpful and knowledgeable and they are very quick at resolving any issues or queries I had.

Their team still attends my site daily although they havent issued any fines for ages.
I would highly recommend them.

Disgraceful scammers, you gave me 2 tickets for parking in my own bay in central house e15 2ns which I have paid a lot of money to purchase. Even though cars park there for days without permit in other bays, you choose to gave me ticket even though my bay number is visible and the hologram was slightly covered but visible if you go close to the car. Your attendants are very lazy to do their job properly and applying vulture tactics.

I would just like to say I am not great on the online stuff but the 3 times I called each time was a different person and each one of them helped me very much very polite very patient just want say thank ypu to Emma who was the first lady then Kasie who was the second lady and the third Sabina was top draw thank you again 😊

About 11 days ago, I got a PCN for supposedly not displaying a valid permit. I appealed it, and the ticket was cancelled because they couldn’t provide evidence to back it up - clearly the warden didn’t do their job properly.

This morning, I woke up and saw another PCN on my car. This time they claimed I didn’t have a valid e-permit, even though my paper permit was clearly on display in the same place as before. I haven’t moved my car, and nothing has changed since the last ticket.

What really gets me is that other residents here also have paper permits in their cars - all clearly visible - and none of them got tickets. So why was mine singled out?

To make matters worse, this PCN was issued at 3:05am, when it was still dark. So what exactly did the warden see? It makes me wonder: is the warden blind, drunk, or just incompetent? Or is Park Direct UK handing out tickets randomly with no proper checks?

I’ve asked again for photographic evidence, but I’m tired of having to keep appealing when I’ve done nothing wrong. If this keeps happening, I’m going to take it further.

wrong ticket been issued and i am chasing them since last 3 months and now I am getting letter for the same to pay extra , which is crazy, traffic warden they have and people working are useless good for nothing .

NEVER DEAL WITH THEM

Very good service.very polite staff..all communications are very kindly helpfully.
The best company I ve dealt with...well done to all staff very helpful and supportable

I am disabled and I have a blue badge.

I parked legally showing my blue badge. I only left my car for 30 mins and grabbed a coffee. I then returned to my car and found a parking fine from this company.

This is disgusting behaviour!

Furthermore where I Parked there was other blue badge holders all of them had tickets.

Also people that even had there own car parking spaces was ticketed.

I have apposed to this and awaiting the out come I will not be giving a penny to them criminals!

As many others have eluded on here this company loves to charge people for parking in their own space. A law unto themselves they catch people on loopholes and probably do not train their staff adequately for them to recognise which car parks in the same spot day and night. In the most recent incident I was handed a PCN for parking in my own spot on 24Dec24 whereas I was out of the country for most of December only returning in January and the car did not move the entire time. So I wasn’t charged for any other day apart from the 24th which is ludicrous. I have a parking permit for the spot in my car and it is displayed. If ever you do appeal you will be met with a silly reason stating the parking permit was not visible. It’s nothing short of harassment and I genuinely pray they go out of business.

The problem that came up had been taken care of with proffessionalism promptly and they were a pleasure to speak to very kind wonderful staff from all who were involved and even took the time to handle another problem we had and arranged for a service man to come and fix it

While staying at Premier Inn I parked in the free parking bays assigned for the purpose. I entered, as usual, my reg plate into the terminal provided for the purpose. Having been caught out before I took photos of the process, which is how I know that I managed to swap the two numbers in the numerical part of the registration.

My woes were multiplied by the failure of Royal Mail to deliver any PCN until it was already in the hands of debt recovery (who continually ignored my attempts to contact them by their web page).

I can't help but believe that this system is designed purposefully in such a way as to provide a large number of defaulters, increasing the profits of the Parking service.

The terminal provides no proof that you have entered any information and no way to check that the information you have entered is correct.

It has no way of connecting your entry with your hotel reservation (which is strange since you get 24 hour parking if you are a guest at the hotel but only two hours if you are simply visiting the restaurant) and might allow you to check your reg plate against one held in the booking system.

Parking Direct membership might also be useful as it could hold your reg details and make mistakes rarer (but of course this would mean that their profits would go down.

Absolute scam artists. We followed their instructions at the Premier Inn only to be hit with a fine. They failed to provide the logs for the time we advised we used the machine. Complained to the independent arbitration who are equally as useless

I went for the Shopping at ALDI Farnham Road Slough and spent only 20 minutes for shopping and went home then i realise i forgot something so i went back less than 30 minutes to pick up missing items after 5 days i got parking fine says re enter in car park before 2 hours gap. I called the ParkDirect UK it says clearly on sign that you cannot come back. How come they putting these timing in shopping area.

This company is disgusting! I received a PCN even though I had a valid parking permit on my dashboard and I was parked in my own designated bay outside my own flat! My appeal was rejected because apparently my permit wasn't fully visible from the front window. The permit had slipped down my dashboard ever so slightly and a small part was obstructed by my windscreen but it was fully visible from the side window.

Company is a scam, just after few easy pounds to destroy people life. One the place I do grocery has set them up for customers. Their policy are cheap excuse to rob people off money.

I have never seen shopping store stopping people from returning to store within 2 hours. If you want to return item, you are screwed as after leaving their controlled parking you can’t come back same day. In my case I visit at night, couldn’t come back under their policy. I was leaving town and wasn’t around for few weeks and they don’t care about customer of store.

Overall ripoff company that is going screw your customer base.

The signs are not clear and if I had known what the grace period means to the enforcement officer then I would never of left my vehicle where I left it (in a parking bay) They are unprofessional and have a lack of consideration for those parking!

Crooks live among us

They think what they're doing is legal. And it is, but that doesn't make it right.

You can't barely the new signage as prior to this we were able to park in Slough Aldi car park for a few hours and return if we needed to. Recently they've added this conniving legal requirement, of no return within 2 hours. It's horrible.

I went to Aldi, forgot my wallet. Had to return as I was going abroad and leaving the kids with their grandparents. So under duress and stress I didn't see the signage and returned within 10 minutes to buy my goods as I couldn't let me kids starve and was getting late for my flight.

A week later what do I see? This lovely notice in my post. £100!

Honest to God there are a lot of evil people today operating within legal boundaries. Just because it's legal, doesn't make it right. And because it's not right, these people will really need to answer to god when they die. Rotten to the core.