The QR code received never worked to enter or leave the garage. When I left, they had to charge me another $50 because the show started later than I originally thought. They said my ticket expired, ev... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
QR code didn’t work and prepaid price was higher than had I paid there.
Company replied
The gentleman that assisted me. Extremely helpful!
Company replied
After posting my original review, a person from Parking.com reached out to me (thanks Julia!) and she made things right for me. Now, that’s what I call excellent customer service.
Company replied
Company details
Information provided by various external sources
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
Contact info
150 W 38th St, 10018, New York, NY, United States
- (800)836-6666
2.9
Average
6 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
QR code didn’t work and prepaid price…
QR code didn’t work and prepaid price was higher than had I paid there.
October 3, 2023
Reply from Parking.com - 150 W 38TH ST SELF PARK
Thank you for your review. We will look into this and reach out directly.
Thank you,
Parking.com
The QR code never worked and double charged
The QR code received never worked to enter or leave the garage. When I left, they had to charge me another $50 because the show started later than I originally thought. They said my ticket expired, even though I was clearly below the 10 hr limit.
June 4, 2023
Reply from Parking.com - 150 W 38TH ST SELF PARK
Hi Justin,
Our records show that you booked parking on 6/4 from 9AM - 4:30PM. If you stayed after 4:30, you are subject to pay the extra fee. If you believe this charge was in error, please reach out to us directly at feedback@parking.com.
Thank you,
Parking.com
Reply from Parking.com - 150 W 38TH ST SELF PARK
Thank you for your review, Cheryl. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
Reply from Parking.com - 150 W 38TH ST SELF PARK
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
Big Mad Holiday
Made and paid for reservations online in Manhattan NYC to park a Ford Raptor, got to my destination and the place was under renovation so they would not take me. Attendant told me we don’t have room, we’re under renovation they know that when they booked you and then he tried calling some other parking garages and all come back no we can’t take you, get a refund. Day before Thanksgiving spent driving Manhattan looking for parking when I should have already been checked in and stress free, can’t get anyone on the phone to credit my card a refund. Will report back regarding refund if they return my voicemails or when I have time to wait out the automated phone prompts and get an actual live person to speak to.
Big Mad Thanksgiving
November 26, 2021
Reply from Parking.com - 150 W 38TH ST SELF PARK
Thank you for your review. We are very sorry for your negative experience. We will look into this and reach out directly.
Thank you,
Parking.com
Great customer service
After posting my original review, a person from Parking.com reached out to me (thanks Julia!) and she made things right for me. Now, that’s what I call excellent customer service.
October 23, 2021
Reply from Parking.com - 150 W 38TH ST SELF PARK
Thank you for your review. We are very sorry for your negative experience. We are going to look into this and will reach out directly.
Thank you,
Parking.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.