Parking.com - 189 WEST 89TH ST GARAGEReviews 

34
TrustScore 3 out of 5

3.1

150 West 90th Street, 10024 New York, NY, US


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See what reviewers are saying

Rated 5 out of 5 stars

We had a great experience at this parking garage. The staff was a bit snarky but who cares, my car was safe and not damaged in any way when we picked it up. I actually videotaped all around my car w... See more

Company replied

Rated 1 out of 5 stars

I showed up at prepiad, reserved time, attendant informed me there was no more spots. He could not recommend another place so, I had to find other parking which I eventually found. But I was now late... See more

Company replied

Rated 1 out of 5 stars

On-line reservation failed - when I arrived at the parking garage, the attendant required a QR code which the receipt that I had in my email was missing. When he attempted to plug in the reservation... See more

Company replied

Rated 5 out of 5 stars

It’s very easy to reserve a parking spot on Parking.com. Then, we saved the parking pass on the phone and went to the parking spot. We showed the pass to the staff on the parking and he helped us park... See more

Company replied


Company details

  1. Valet Parking Service
  2. Parking Garage
  3. Parking Lot

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

  • 150 West 90th Street, 10024, New York, NY, United States

  • (800)836-6666

3.1

Average

TrustScore 3 out of 5

34 reviews

5-star
4-star
3-star
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1-star

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Hasn’t replied to negative reviews

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3.1

All reviews

(34)

91 reviews in the last 12 months

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Rated 1 out of 5 stars
Parking.com - 189 WEST 89TH ST GARAGE logo

Reply from Parking.com - 189 WEST 89TH ST GARAGE

We understand your frustration with the parking garage refusing your voucher. We value your feedback and will investigate this matter further. We strive to ensure that our services are provided smoothly and efficiently, and we apologize for any inconvenience this may have caused.

Thank you,
Parking.com

Rated 1 out of 5 stars

On-line reservation failed

On-line reservation failed - when I arrived at the parking garage, the attendant required a QR code which the receipt that I had in my email was missing. When he attempted to plug in the reservation confirmation # manually, it could not be found in the system. I finally had to pay (again) on the spot. Ridiculous experience. Fix the process!

August 31, 2024
Parking.com - 189 WEST 89TH ST GARAGE logo

Reply from Parking.com - 189 WEST 89TH ST GARAGE

Thank you for your review. We are very sorry about this and have issued a refund.

Thank you,
Parking.com

Rated 5 out of 5 stars

Perfect location, no issues

We had a great experience at this parking garage. The staff was a bit snarky but who cares, my car was safe and not damaged in any way when we picked it up. I actually videotaped all around my car when we got there because of a lot of reviews I read regarding so many parking garages damaging other people's cars so I thought better safe than sorry. It was nothing personal against the parking attendants, they did a great job in keeping my car safe and I apologize if I offended them, it was not my intention.

The process was very smooth. I made a reservation online the night before to keep my car there for 10 hours at a very reasonable price. we had no issues at all and did not have to pay anything extra when we left. I would definitely go back to this garage.

August 5, 2024
Parking.com - 189 WEST 89TH ST GARAGE logo

Reply from Parking.com - 189 WEST 89TH ST GARAGE

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 5 out of 5 stars

Terrific

Terrific. With excellent garage attendants.

May 7, 2024
Parking.com - 189 WEST 89TH ST GARAGE logo

Reply from Parking.com - 189 WEST 89TH ST GARAGE

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 5 out of 5 stars

Good place to park

March 1, 2024
Parking.com - 189 WEST 89TH ST GARAGE logo

Reply from Parking.com - 189 WEST 89TH ST GARAGE

Thank you for your review, Cary. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 5 out of 5 stars

Easy and convenient to reserve a parking spot

It’s very easy to reserve a parking spot on Parking.com. Then, we saved the parking pass on the phone and went to the parking spot. We showed the pass to the staff on the parking and he helped us park our car. The whole process is very smooth and convenient. I will reserve it next time when we visit the City again.

February 2, 2024
Parking.com - 189 WEST 89TH ST GARAGE logo

Reply from Parking.com - 189 WEST 89TH ST GARAGE

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 1 out of 5 stars
Parking.com - 189 WEST 89TH ST GARAGE logo

Reply from Parking.com - 189 WEST 89TH ST GARAGE

Hi Nicole - we are sorry to hear this. You can reach out to us directly at RMMnewyork@spplus.com.

Thank you,
Parking.com

Rated 5 out of 5 stars

A day in NYC

I was able to park my car at the garage with no wait time or issues! I made a reservation the day before!!

January 21, 2024
Parking.com - 189 WEST 89TH ST GARAGE logo

Reply from Parking.com - 189 WEST 89TH ST GARAGE

Thank you for your review, Theresa. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 5 out of 5 stars

Wonderful

Easy to access, the attendance persons were extra nice.

December 30, 2023
Parking.com - 189 WEST 89TH ST GARAGE logo

Reply from Parking.com - 189 WEST 89TH ST GARAGE

Thank you for your review, Maria. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 1 out of 5 stars

I went online

I went online, and paid for parking at a parking lot on 90th st, NYC. Upon arriving the lot was full, and attendance not receptive to the fact that I prepaid for parking. That is the large significance of doing this in advance - so you dont have these issues. Id like a refund.

December 7, 2023
Parking.com - 189 WEST 89TH ST GARAGE logo

Reply from Parking.com - 189 WEST 89TH ST GARAGE

Thank you for your review, Michael. We are very sorry to hear this. We will be processing a refund for you.

Thank you,
Parking.com

Rated 1 out of 5 stars

You just don't know how to hold it.....

Reserved and paid online but the lot was overfilled. Attendant was rude. Took my money ND provided no service.....scam

December 7, 2023
Parking.com - 189 WEST 89TH ST GARAGE logo

Reply from Parking.com - 189 WEST 89TH ST GARAGE

Thank you for your review, Tony. We are very sorry to hear this. We will be refunding you.

Thank you,
Parking.com

Rated 1 out of 5 stars

Reserved Parking Full?

I showed up at prepiad, reserved time, attendant informed me there was no more spots. He could not recommend another place so, I had to find other parking which I eventually found. But I was now late because it was further away and had to pay 3 times more because of last minute, no reservations extra parking charges.

December 7, 2023
Parking.com - 189 WEST 89TH ST GARAGE logo

Reply from Parking.com - 189 WEST 89TH ST GARAGE

Hi Robert - we are very sorry to hear this. We see that you were already refunded, but will be sharing this with the local management team.

Thank you,
Parking.com

Rated 1 out of 5 stars

No refund for cancellation

I cancelled my booking well in advance and have yet to receive a refund.

November 30, 2023
Parking.com - 189 WEST 89TH ST GARAGE logo

Reply from Parking.com - 189 WEST 89TH ST GARAGE

Thank you for your review. We will look into this and reach out directly.

Thank you,
Parking.com

Rated 5 out of 5 stars

Attendant was very helpful and…

Attendant was very helpful and delivered our car in a very timely manner.

December 9, 2023
Parking.com - 189 WEST 89TH ST GARAGE logo

Reply from Parking.com - 189 WEST 89TH ST GARAGE

Thank you for your review, Gloria. We are glad you enjoyed your stay!

Thank you,
Parking.com

Rated 5 out of 5 stars

Easy

Easy
Reliable
Fast

November 5, 2023
Parking.com - 189 WEST 89TH ST GARAGE logo

Reply from Parking.com - 189 WEST 89TH ST GARAGE

Thank you for your review, Linda. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 5 out of 5 stars

Excellent way of finding cheap parking…

Excellent way of finding cheap parking in very expensive cities line NY or Boston.
Five stars!

July 29, 2023
Parking.com - 189 WEST 89TH ST GARAGE logo

Reply from Parking.com - 189 WEST 89TH ST GARAGE

Thank you for your review, Diego. We are glad you enjoy parking with us!

Thank you,
Parking.com

Rated 1 out of 5 stars

Worst experience

Worst experience.
I paid for my parking, checked on their website to make sure my Toyota Highlander was not oversized. It was not listed on their website. Went to the garage and attendent yelled at us to pay for oversize fee. I calmly tried to explain the website didn't list my Toyota Highlander, but attendent became rude and nasty. Ignored me and then told me to get out even though I already paid for parking. Very unprofessional. This was at the 189 West 89th st Garage in NY, on May 13 at 1pm. I ended up paying the oversized fee, but it wasn't the fee that bothered me, it was the experience. Terrible experience.

May 13, 2023
Parking.com - 189 WEST 89TH ST GARAGE logo

Reply from Parking.com - 189 WEST 89TH ST GARAGE

Thank you for your review. We will look into this and reach out directly.

Thank you,
Parking.com

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