I had paid in advance was told by the parking attendant that they were full. I asked for a refund but he said we do not give refunds. I had to wait outside for 20 minutes before I could get in. In the... See more
Company replied
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See what reviewers are saying
Parking.com made for a fantastic visit to New York City. The reservation process was straightforward and simple and the value tremendous. I would not hesitate to use this service again. A+++
Company replied
Reserving parking like this makes everything so easy. After driving 4+ hours you do not have to work about finding a parking place. You already know you have one!
Company replied
I purchased a space in advance--arriving at 5:30 in the evening so that I had guaranteed parking for an XMAS performance I was attending. When I reached the garage, there was a sign up "monthly parki... See more
Company replied
Company details
Information provided by various external sources
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
Contact info
20 West 13th Street, 10011, Manhattan, NY, United States
- (212)321-7500
3.1
Average
48 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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The lot was full when I arrived at my…
The lot was full when I arrived at my scheduled time.
March 4, 2025
Excellent service
November 6, 2024
Total pain to get car
Total pain to get car. Issues with app, English and disgruntled attendant
November 3, 2024
I reserved a spot and when I pulled up…
I reserved a spot and when I pulled up to the garage, it was closed and a sign said they were full. Couldn’t even get in to speak to anyone. Terrible
September 17, 2024
Reply from Parking.com - 20 WEST 13TH ST.
We sincerely apologize for the inconvenience you experienced. We understand how frustrating it is to arrive at a location and find it closed, especially after making a reservation. We will investigate this issue further to ensure that our signage and communication are accurate and up-to-date. We will also issue a refund.
Thank you,
Parking.com
Reply from Parking.com - 20 WEST 13TH ST.
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
Easy Peasy
Reserving parking like this makes everything so easy. After driving 4+ hours you do not have to work about finding a parking place. You already know you have one!
June 10, 2024
Reply from Parking.com - 20 WEST 13TH ST.
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
Reply from Parking.com - 20 WEST 13TH ST.
Thank you for your review, Timothy. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
quick refund of unused parking spot.
the street was closed. I asked for a re-fund and I got it thank you -- parking.com
March 28, 2024
Reply from Parking.com - 20 WEST 13TH ST.
Thank you for your review. We are glad that everything worked out.
Thank you,
Parking.com
Unresponsive & Poor Service
I pre-booked
through their website to secure a spot. When I arrived at the garage,
the gate was down preventing me to enter and there was a sign that said
“sorry the lot is full.” I honked my horn repeatedly for nearly 10 minutes
before I had to leave and find another garage in order to not miss my
meeting. I was extremely disappointed by my experience and demanded a full
refund. However, after several outreach attempt I never heard back from the organization.
March 27, 2024
Reply from Parking.com - 20 WEST 13TH ST.
Thank you for your review. We are very sorry to hear this and have escalated it to the local management team. Our records do show you were refunded. If you need to contact us, please reach out to us at RMMnewyork@spplus.com.
Thank you,
Parking.com
Horrible experience
Horrible experience. I got rejected by the parking lot so I asked for a refund for 4 times. On the 5th call I was told that I need to submit proof that I parked elsewhere. It was a Sunday so I was suggested to park on the street and so I did. The morosity in refunding me for a faulty reservation system is blowing my mind. This is definitely the worst experience with a parking app I have ever had. I feel like I’ve been scammed!!!!!
December 24, 2023
Reply from Parking.com - 20 WEST 13TH ST.
Hi - we are very sorry to hear this. We are going to look into this right away and will reach out directly.
Thank you,
Parking.com
Everything went great once I reserved…
Everything went great once I reserved and got to the lot they just had to scan and all went well
December 11, 2023
Reply from Parking.com - 20 WEST 13TH ST.
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
easy to use.
November 5, 2023
Reply from Parking.com - 20 WEST 13TH ST.
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
Always an easy and pleasant experience!
November 2, 2023
Reply from Parking.com - 20 WEST 13TH ST.
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
Parking attendant was rude
October 12, 2023
Reply from Parking.com - 20 WEST 13TH ST.
Thank you for your review, Angel. We appreciate your feedback and will share it with the local management team.
Thank you,
Parking.com
Good customer service
September 14, 2023
Reply from Parking.com - 20 WEST 13TH ST.
Thank you for your review, David. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
A Great Trip To NYC Made Even Better
Parking.com made for a fantastic visit to New York City. The reservation process was straightforward and simple and the value tremendous. I would not hesitate to use this service again. A+++
July 29, 2023
Reply from Parking.com - 20 WEST 13TH ST.
Thank you for your review. This is great to hear!
Thank you,
Parking.com
Reply from Parking.com - 20 WEST 13TH ST.
Thank you for your review. We are very sorry that this happened and will reach out directly.
Thank you,
Parking.com
This company might actually be fraud
I wasnt able to use the code sent to me at the garage. The garage made me pay 33% more on site. Then I could not get a refund from the website. So I paid twice for a garage spot. Don't use this service. It's actual robbery. I will be in touch with my cc company since this website is not willing to make things right.
March 27, 2023
Reply from Parking.com - 20 WEST 13TH ST.
Thank you for your review. We are very sorry to hear this. We will look into this and reach out directly.
Thank you,
Parking.com
Professional service.
February 16, 2023
Reply from Parking.com - 20 WEST 13TH ST.
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
I had paid in advance was told by the…
I had paid in advance was told by the parking attendant that they were full. I asked for a refund but he said we do not give refunds. I had to wait outside for 20 minutes before I could get in. In the attendant defense he was working alone. He seemed very stressed.
December 17, 2022
Reply from Parking.com - 20 WEST 13TH ST.
Thank you for your review. We will look into this and reach out directly.
Thank you,
Parking.com
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