Did not read the QR code for my pre-paid parking. Agent did not assist me, there were a line of people waiting to get in, so I had to purchase a ticket. I need a refund for my pre-paid parking.
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I paid for my parking space - good thing I took a screenshot because unlike the message on the screen, you never sent a receipt. I couldn't get into the garage with the QR code, so took a ticket. Coul... See more
Company replied
Generally fine. Upon arriving at the parking garage we had reserved, scanning the QR code raised the bar and we parked. When leaving however the QR code did not raise the bar despite us being within t... See more
Company replied
The QR code I had received would not scan at the garage entrance machine, so I had to take a ticket. I hoped the code would scan on the outgoing machine. It did not. I had to call for assistance. Than... See more
Company details
Information provided by various external sources
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
Contact info
901 N Glebe Road, 22203, Arlington, VA, United States
- (703)465-4984
2.5
Poor
5 reviews
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Hasn’t replied to negative reviews
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Did not read the QR code for my…
Did not read the QR code for my pre-paid parking. Agent did not assist me, there were a line of people waiting to get in, so I had to purchase a ticket. I need a refund for my pre-paid parking.
February 24, 2025
QR code would not scan
The QR code I had received would not scan at the garage entrance machine, so I had to take a ticket. I hoped the code would scan on the outgoing machine. It did not. I had to call for assistance. Thankfully, no one was waiting behind me. It took a while to leave the garage.
July 31, 2024
I paid for my parking space that they claimed to have not record of and I couldn't produce a receipt
I paid for my parking space - good thing I took a screenshot because unlike the message on the screen, you never sent a receipt. I couldn't get into the garage with the QR code, so took a ticket. Couldn't get out of the garage with the QR code, and refused to pay AGAIN with the ticket. Finally argued enough on the phone to get them to open the gate. This experience completely turned me off to your service.
June 17, 2024
Reply from Parking.com - ARLINGTON GATEWAY
Thank you for your review and for letting us know. We will share this with the local management team.
Thank you,
Parking.com
Not Sure If Parking.coms fault or not
Generally fine. Upon arriving at the parking garage we had reserved, scanning the QR code raised the bar and we parked. When leaving however the QR code did not raise the bar despite us being within the timeframe we had reserved. To make a long story short, it eventually transpired that the bar was stuck up due to a car in front having what sounded like similar problems. After scanning sever times, we eventually just left without really knowing if we had successfully scanned out. We called the customer support and we’re informed that we had never scanned in, which was why we were unsuccessfully scanning out. No explanation for how we had been allowed into the garage by our QR code. Regardless, we were assured that there is no reason we would get charged more. If this remains the same, I guess there’s not an issue other than a confusing and overly complex process vs. how it should have happened.
July 9, 2023
Reply from Parking.com - ARLINGTON GATEWAY
Thank you for your review, Daniel. We appreciate you letting us know.
Thank you,
Parking.com
I would give a zero if I could
I would give a zero if I could. Reserved a parking spot using their web site and paid via credit card. Site said the location I was using accepted mobile passes. When i attempted to leave the facility, the scanner would not read my mobile pass, and there were no personnel on site, so I had to pay again in order to leave. I contacted the company to describe what happened and ask for a refund on one of the charges. They did not respond to that (so far, after three business days) but you can bet your *#%* they emailed me asking for a review!
So, here it is: park somewhere else!
November 14, 2019
Unprompted review
Reply from Parking.com - ARLINGTON GATEWAY
Sorry you had a negative experience. We have brought this to the attention of the local management team.
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