Parking.com - Borgata Hotel Casino & SpaReviews 

241
TrustScore 3.5 out of 5

3.5

1 Borgata Way, Atlantic City, NJ 08401, 8401 Atlantic City, NJ, US


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Rated 4 out of 5 stars

Parking spot was relatively easy to find in self parking garage. Only negative was lack of directions upon finding elevators. We were visiting friends and had difficulty finding our way. We were only... See more

Rated 2 out of 5 stars

It was very difficult to figure out what you were asking us to do. It was very confusing. Then when we arrived at the gate she let us through because we put in out plate number. That should be stated... See more

Rated 2 out of 5 stars

Dont appreciate all the nags from this company to review their offering, but they sent me multiple reminder emails, so here I am. There was no reference to parking.com anywhere on the property before... See more

Rated 4 out of 5 stars

The signage was great - if you were able to read it while driving into the parking garage, park and remember your license plate number once you unloaded your car and walked into the hotel.....I did... See more

Company replied


Company details

  1. Valet Parking Service
  2. Parking Garage
  3. Parking Lot

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

  • 1 Borgata Way, Atlantic City, NJ 08401, 8401, Atlantic City, NJ, United States

  • (215)568-4025

3.5

Average

TrustScore 3.5 out of 5

241 reviews

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Hasn’t replied to negative reviews

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3.5

All reviews

(241)

91 reviews in the last 12 months

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Rated 1 out of 5 stars

Followed all of the instructions-…

Followed all of the instructions- entered my License plate and cc info. prior to exiting. When I went to scan the QAR code at the gate, I got a message that I didn’t have an active parking session. Had to wait for a 20 minutes for a manager.

May 12, 2025
Rated 1 out of 5 stars

Parking Gone Wrong!

This is the most confusing and convoluted parking experience I've ever seen. It should be like any parking garage you just pay at a kiosk before you go back to your car. It's a fixed fee so there shouldn't be a problem. There's no need for a QR code. You should receive a ticket when you enter and you insert it to pay before you get to the gate.

May 4, 2025
Rated 1 out of 5 stars

Very difficult to pay..no clear…

Very difficult to pay..no clear guidelines or assistance..no signs cleary visible on how to exit.being charged for such dismal experience was hurtful.you can do better. It is supposed to be a luxury hotel. But the experience was ghetto

May 2, 2025
Rated 1 out of 5 stars

This app does not work as explained

Hello,We have been getting charged whenever we enter/leave The Borgata in Atlantic City NJ. We are Pearl card players and my husband is a veteran. We were told to download your app and we would not be charged. However we have been charged 3X since The Borgata started using this app.
For some reason this is not working and we were told we have to remove our information, but even when we tried doing so it only worked one time.
We are still getting charged so we would like to remove our credit card information.
We would please like this matter settled.
I waited on the phone for quite a while and no one assisted me.

April 22, 2025

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