Being a first time user of Parking.com, I found it difficult to know if the registration was complete or not. I did not feel there was sufficient feedback to clearly indicated that I was registered. S... See more
Company replied
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See what reviewers are saying
The ramp going up levels is the same ramp used to go down. The ramp is single lane making it dangerous and slow
Company replied
In/out privileges were unclear. Paying on phone was convenient, but having to enter a credit card number (no way to pay with Apple Pay or PayPal) was inconvenient. When I left the garage it said my co... See more
Company replied
Quick and easy to get in and out of parking lot. Plenty of available parking spots no matter what time of day.
Company replied
Company details
Information provided by various external sources
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
Contact info
16 W Saratoga Street, 21201, Baltimore, MD, United States
- (410)625-7878
3.1
Average
35 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Find Somewhere Else
Weird, weird garage. One way ramps (very dangerous!!!) and WAY WAY WAY over priced. Find somewhere else.
March 31, 2022
Reply from Parking.com - BROWN'S ARCADE
Thank you for your review. We will share your feedback with the local management team.
Thank you,
Parking.com
Simple and fast
March 22, 2022
Reply from Parking.com - BROWN'S ARCADE
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
Easy and safe parking
The parking garage was easily accessible and the token system is easy to use.
January 9, 2022
Reply from Parking.com - BROWN'S ARCADE
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
It was hard for me
It was hard for me. I am not use to doing this on online especially on the phone. The parking garage is a scary place with only one lane to go up and down.
December 18, 2021
Reply from Parking.com - BROWN'S ARCADE
Thank you for your review. We appreciate your feedback and have passed it along to the local management team to review. If easier, you can book ahead of time on your computer by visiting: https://parking.com/baltimore/lot/16-west-saratoga-street
If you have any questions, please reach out to us at feedback@parking.com.
Thank you,
Parking.com
Very easy to access and navigate!!
August 19, 2021
Reply from Parking.com - BROWN'S ARCADE
Thank you for your review, Tabitha. Were glad you enjoyed your stay with us!
Thank you,
Parking.com
Overcharged
The ease of the app was great; however, I never knew exactly what I was expected to pay from I've day to the next. Despite the fact that the garage that I parked in had signs posted of a $9 daily charge of you parked before 9am, I regularly was charged $10. I attempted to resolve it several times through customer service before just giving up. I no longer teach at that same school, so I will not have to deal with the same frustration moving forward.
August 6, 2021
Reply from Parking.com - BROWN'S ARCADE
Thank you for your review, Brooke. We are very sorry for your negative experience. We will look into this to ensure it is not an issue in the future for anyone parking here.
Thank you,
Parking.com
The app was very convenient.
The app was very convenient.
I had some trouble understanding the signage. I thought I might have to pay when I left the garage rather than when I first parked the car.
I did not like that I had to know in advance the number of hours I would stay.
July 31, 2021
Reply from Parking.com - BROWN'S ARCADE
Thank you for your review, Mimi. We appreciate your feedback regarding the signage and will pass it along to the local management team to review. If you have any questions about parking, please email us at feedback@parking.com and we will be happy to assist. You do have to pay for parking when you arrive at the garage.
Thank you,
Parking.com
NEVER AGAIN
NEVER AGAIN! Garage not safe car was broken into and vandalized. Multiple car were broken into.
June 15, 2021
Reply from Parking.com - BROWN'S ARCADE
Thank you for your review. We are going to look into this and will contact you directly.
Thank you,
Parking.com
My car was broken into and I had to…
My car was broken into and I had to file a police report. No security measures in place at all.
June 1, 2021
Reply from Parking.com - BROWN'S ARCADE
Thank you for your review, Kim. We are very sorry to hear this. We are going to look into this and will contact you directly.
Thank you,
Parking.com
I been parking there for weeks
I been parking there for weeks . Today my truck got robbed. Broke back passenger window out and stole my tools and important items. I don't recommend this parking garage. No cameras, no security, no nothing, park at your own risk. Busted my window out and took what they wanted. Be careful parking here!!! Good luck. It was me today but it could be you tomorrow.
March 30, 2021
Reply from Parking.com - BROWN'S ARCADE
Thank you for your review, Joe. We are very sorry for your negative experience. We are going to investigate this and will contact you directly.
Thank you,
Parking.com
Reply from Parking.com - BROWN'S ARCADE
Thank you for your review, Lisa. We are sorry you only had a 3-star experience with us. We are going to reach out directly to learn more about the issues you had.
Thank you,
Parking.com
Very Small roads to get into parking…
Very Small roads to get into parking lot. Park my car in #188 . I had a prepaid voucher for that day. When i returned to my car 2 hours later I had a 40.00$ bill on my windshield. I searched all over for an attendant at no avail. I stopped at the pay machine and could not use the voucher. I went home and for 2 days tried calling the phone number on the ticket and the website to no avail. I was at the parking garage on 11/20/2019 from 0945 to 1200. I would very much like to speak to someone about my experience.
410-960-7530
November 22, 2019
Unprompted review
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