This is a very cumbersome process and not user friendly. Many seniors use this parking deck, taking their grandchildren to museum during the day or a play at night. Super difficult for anyone dealing... See more
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Good amount of signage to make customers aware of new process for paying parking fees. I still prefer getting a ticket upon entry and having the personal interaction with a cashier upon exiting. Some... See more
When I tried to pay with GPay, it locked up my transaction three times so I ended up having to enter my credit card manually. There needs to be more initial guidance about how the fees are calculate... See more
Company replied
It was the first time I've used this lot since it went gateless. I knew that I'd have to add my personal information, including a credit card number, and it all went very well. I've used Premier Par... See more
Company replied
Company details
Information provided by various external sources
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
Contact info
11 Campbell Ave se, 24011, Roanoke, VA, United States
- (540)343-0585
2.7
Poor
264 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Your app is very difficult to use
Your app is very difficult to use. The logic behind the user interface is not well thought out checkout is very difficult and user interface is not intuitive. This makes parking a pain. Do better.
February 8, 2025
I think getting your credit card out in…
I think getting your credit card out in a parking garage is dangerous. I don’t feel secure pulling my wallet out at night in a dark parking garage.
May 11, 2025
Took about 15 min to successfully pay for parking
The kiosk, in the garage, did not work. The app was nearly impossible to use. Why the captcha drag and drop shape nonsense? What robot is trying to pay my parking fee?
May 11, 2025
BROKEN SYSTEM!
Your system would not allow the use of my valid credit card for almost 20 minutes! I was a keynote speaker at a regional conference and almost missed my appointed time as a result of your software problems! Ridiculous system! I was told the system has problems with its Wi-Fi connection, so...fix it! Hire an attendant on site until you work out system weaknesses.
May 6, 2025
It's easy to pay The site is easy to…
It's easy to pay The site is easy to navigate and use
May 6, 2025
Just having to pay for parking downtown…
Just having to pay for parking downtown is not right! Especially on Sunday!!
May 4, 2025
Easy directions for a first time user.
Easy directions for a first time user.
Accurate billing and receipt via email
May 3, 2025
The process is too complicated
The process is too complicated, lack of instructions, to much information to fill out
May 3, 2025
Cumbersome process for seniors and young families
This is a very cumbersome process and not user friendly. Many seniors use this parking deck, taking their grandchildren to museum during the day or a play at night. Super difficult for anyone dealing with young children and trying to enter car and credit card info. Many times QR code doesn’t work so you have to go down to main level with incoming traffic. Again, concerned for safety of young children with you as well as lack of ease using system for seniors.
May 3, 2025
I think that it is difficult to use
I think that it is difficult to use. Every time I've used it, it's taken me about 15 minutes for it to do what I need it to do. I dread parking at places that use this as the means to pay. I wish the parking garage I use most hadn't switched to this.
May 2, 2025
There was such limited spaces available…
There was such limited spaces available we parked on an upper floor only to discover the elevator is closed and will be so the next few months.
May 8, 2025
Pain in the a** to go through all the…
Pain in the a** to go through all the steps to make it easier on you.
May 8, 2025
I had to pay for three vehicles
I had to pay for three vehicles. The only kiosk had no receipt paper. I used the APP for the other two and it was very difficult since I had two vehicles to register. It took me about 30 minutes to finally get them. I inquired of several workers there who referred me to the security guard who said he knew nothing about it. Several bystanders said it was free on weekend. I went to the admissions and they said it was not free.
May 3, 2025
Instructions not detailed enough
Instructions not detailed enough. Pay station location not clearly marked, location is inconvenient for those with mobility challenges. There appeared to be only one pay station and it was at entry. Stopping to read instructions blocks traffic.
May 3, 2025
Fast in & out
April 19, 2025
Not very user-friendly
Not very user-friendly. Didn’t save my “time in.” ApplePay didn’t work. Zero stars.
April 18, 2025
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