Parking.com - HYATT CENTRIC PHILADELPHIA Reviews 10

TrustScore 3.5 out of 5

3.5

1620 Chancellor st, 19103 philadelphia, PA, US


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See what reviewers are saying

Rated 3 out of 5 stars

I liked how easy the reservation was; however, there was a lot of confusion about my reservation and it took forever to get my car. The valet guys didn't seem to recognize or know what to do with my r... See more

Rated 5 out of 5 stars

The location is super convenient, the staff was incredibly friendly and helpful. I will definitely be using this parking garage again on my next visit! Highly recommend it!

Rated 1 out of 5 stars

The valet ticket has a number to text when you want to pick up the car. It says to be there within 10 minutes or your car will be reparked. However, 20 minutes later (after I was already waiting a... See more

Company replied

Rated 5 out of 5 stars

Good experience parking, very easy to use the prepaid code. Just don’t add it to your wallet - you’ll need the email. I texted for delivery and my car was waiting for me. Fair price, 10/10 would recom... See more

Company replied


Company details

  1. Valet Parking Service
  2. Parking Garage
  3. Parking Lot

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

  • 1620 Chancellor st, 19103, philadelphia, PA, United States

  • (484)557-0594

3.5

Average

TrustScore 3.5 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Easy, price good, wait time long

I liked how easy the reservation was; however, there was a lot of confusion about my reservation and it took forever to get my car. The valet guys didn't seem to recognize or know what to do with my reservation - which was odd since I'm assuming you have a partnership and people must book through the web all the time.

November 9, 2024
Rated 5 out of 5 stars

Everyone was very nice and quick

Everyone was very nice and quick. I pre-registered my parking spot and it was very smooth!!

August 4, 2024
Parking.com - HYATT CENTRIC PHILADELPHIA logo

Reply from Parking.com - HYATT CENTRIC PHILADELPHIA

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 1 out of 5 stars

I paid $25 for my 6 hour parking spot

I paid $25 for my 6 hour parking spot. It expired by one hour and I was forced to pay another $17 to exit. Yet the sign on the wall said 10-12 hours parking is $25.

I’ll never go here again. Horrible

April 28, 2024
Parking.com - HYATT CENTRIC PHILADELPHIA logo

Reply from Parking.com - HYATT CENTRIC PHILADELPHIA

Thank you for your review. if you park longer than your reservation, you are responsible for paying the additional time based on the posted parking rates. For any questions, please reach out to us at phl_customerservice@spplus.com.

Thank you,
Parking.com

Rated 5 out of 5 stars

Good experience parking

Good experience parking, very easy to use the prepaid code. Just don’t add it to your wallet - you’ll need the email. I texted for delivery and my car was waiting for me. Fair price, 10/10 would recommend.

April 28, 2024
Parking.com - HYATT CENTRIC PHILADELPHIA logo

Reply from Parking.com - HYATT CENTRIC PHILADELPHIA

Thank you for your review, Jess. We are glad you enjoyed your stay wtih us!

Thank you,
Parking.com

Rated 3 out of 5 stars

Address was close to our hotel

Address was close to our hotel, Warwick Rittenhouse Square.

March 23, 2024
Parking.com - HYATT CENTRIC PHILADELPHIA logo

Reply from Parking.com - HYATT CENTRIC PHILADELPHIA

Thank you for your review. We appreciate your feedback and will share it with the local management team.

Thank you,
Parking.com

Rated 1 out of 5 stars

If you don’t mind waiting 40 minutes…

The valet ticket has a number to text when you want to pick up the car. It says to be there within 10 minutes or your car will be reparked.
However, 20 minutes later (after I was already waiting at the garage along with 12 other people), I got a message that there was no valet to get my car and to try again later.
It took me almost 40 minutes to finally get my car. It was completely disorganized. I would never park there again.

March 28, 2024
Parking.com - HYATT CENTRIC PHILADELPHIA logo

Reply from Parking.com - HYATT CENTRIC PHILADELPHIA

Thank you for your review and for letting us know. We have shared this with the local management team.

Thank you,
Parking.com

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