Parking.com - LOT 97Reviews 

227
TrustScore 3.5 out of 5

3.6

814 La Branch, 77010 Houston, TX, US


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Rated 4 out of 5 stars

You did a great job. Me I was worried because lot said check in on kiosk, but you’re service rep assured me I didn’t need to (my license was enough) and she was right. 😊😊

Rated 2 out of 5 stars

The cost of parking there on a Sunday morning, almost a half mile from the George Brown Center was the most irritating things about my Houston trip. $20 for a couple of hours. Two homeless men were a... See more

Company replied

Rated 1 out of 5 stars

Pre-paid a reserved parking spot for a weekend event in downtown Houston. The next day, the day of the event we arrived on time to find absolutely no parking spots. Either they serve come-first custom... See more

Rated 4 out of 5 stars

It was my first time using the parking lot 97. I liked the convenience after figuring how to pay. I paid for additional time( I believe 2 hours); it would be nice to get a refund. My husband is disabl... See more

Company replied


Company details

  1. Valet Parking Service
  2. Parking Garage
  3. Parking Lot

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

3.6

Average

TrustScore 3.5 out of 5

227 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.6

All reviews

(227)

91 reviews in the last 12 months

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Rated 4 out of 5 stars

Refund for unused time

It was my first time using the parking lot 97. I liked the convenience after figuring how to pay. I paid for additional time( I believe 2 hours); it would be nice to get a refund. My husband is disabled and retired; so managing our money wisely is important. We attended a christian event in the park but he was not able to stay the entire time. I like being able to access handicap parking at the front of the lot.

April 27, 2024
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Reply from Parking.com - LOT 97

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 3 out of 5 stars

I don’t understand how I was charged…

I don’t understand how I was charged the same amount for different lengths of time.

Luckily I’m not in Houston often, but I will not use this lot ever again.

April 28, 2024
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Reply from Parking.com - LOT 97

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 5 out of 5 stars

So simple

Good and simple best budget parking. Hassle free and convenient. Definitely would park here again !

April 27, 2024
Parking.com - LOT 97 logo

Reply from Parking.com - LOT 97

That's great to hear! Thanks for your review.

Thanks,
Parking.com

Rated 5 out of 5 stars

My new parking spot for downtown events

Parked at La Branch street, 5 minutes walk from George R. Brown convention center. Parking was a breeze and I was impressed with the ease of parking and paying online.

April 27, 2024
Parking.com - LOT 97 logo

Reply from Parking.com - LOT 97

That's great to hear! Thanks for your review.

Thanks,
Parking.com

Rated 5 out of 5 stars

This was such an easy process

This was such an easy process. I scanned the QR code on the lot and the event I was attending populated. The pricing was unmatched. Highly recommend.

April 27, 2024
Parking.com - LOT 97 logo

Reply from Parking.com - LOT 97

That's great to hear! Thanks for your review.

Thanks,
Parking.com

Rated 1 out of 5 stars

I got a ticket because I could not see…

I got a ticket because I could not see a sign for paying the standard rate. A friend of mine was with me and neither of us could see the machine to our lower left. We actually looked but we looked forward and did not see it to our left and slightly behind.

April 18, 2024
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Reply from Parking.com - LOT 97

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 5 out of 5 stars

Convenient

Convenient

April 16, 2024
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Reply from Parking.com - LOT 97

That's great to hear! Thanks for your review.

Thanks,
Parking.com

Rated 2 out of 5 stars

It appears that the Saturday rate fro…

It appears that the Saturday rate for all-day parking was $20 but when I was parked it was not clear. I paid for a few hours; the rate was $20. My event went longer than expected so I had a lot of angst about topping off payment, to see the minimum I could add was $20 again.

It was after messing around with trying to add an hour that I became suspicious that the $20 should have covered all day, so why was the app not smart enough to indicate "Saturday parking - $20 all-day" or something similar?

April 19, 2024
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Reply from Parking.com - LOT 97

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 5 out of 5 stars

Easy, fast, secure

No issues at all. Lot was secure, easy to setup and pay as a first time customer. Would use again.

March 31, 2024
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Reply from Parking.com - LOT 97

That's great to hear! Thanks for your review.

Thanks,
Parking.com

Rated 3 out of 5 stars

Scammed in-person

Someone approached me stating that they worked for the garage. They said the machines were down and asked for $40 to park here. They even gave me a number to put on my dash. I paid them without much thought, but then realized they most likely scammed me, so I booked the spot on the app as well.

April 6, 2024
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Reply from Parking.com - LOT 97

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 1 out of 5 stars

Y'all suck it's a money grab don't…

Y'all suck it's a money grab don't waste talks time

March 8, 2024
Parking.com - LOT 97 logo

Reply from Parking.com - LOT 97

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 1 out of 5 stars

Payment issue

Payment issue. Charged my card 4x

March 7, 2024
Parking.com - LOT 97 logo

Reply from Parking.com - LOT 97

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 5 out of 5 stars

I use ya every time that I have to go…

I use ya every time that I have to go somewhere to park my truck. I usually use the mobile app, but this past weekend it was more expensive than paying at the kiosk. That is the fist time that has happened.

March 9, 2024
Parking.com - LOT 97 logo

Reply from Parking.com - LOT 97

That's great to hear! Thanks for your review.

Thanks,
Parking.com

Rated 5 out of 5 stars

Close lot to convention center

Close lot to convention center, easy to pay and use, reasonable priced.

March 10, 2024
Parking.com - LOT 97 logo

Reply from Parking.com - LOT 97

That's great to hear! Thanks for your review.

Thanks,
Parking.com

Rated 5 out of 5 stars

Great

It was a good experience.

January 7, 2024
Parking.com - LOT 97 logo

Reply from Parking.com - LOT 97

That's great to hear! Thanks for your review.

Thanks,
Parking.com

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