It is modern late night downtown parking in a very convenient place. It is easy to pay and no worries about whether you are giving your payment to the wrong person or place. We came in two cars and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I stayed at the Double Tree downtown San Antonio, TX and parking fees were included. I had to pay every time I left the parking lot even though I explained several times to the attendant by phone and... See more
Company replied
Convenient parking for the hotel. There are three things I would have changed. 1) the garage was dirty and needs to be power-washed. There was grease and my shoes were filthy when I reached the hotel.... See more
Company replied
I really dont like that I’m getting double charged by the hotel and the garage and I can’t get a hold of the front desk . I’m having to email customer and issue a dispute to get my money back it’s bee... See more
Company details
Information provided by various external sources
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
Contact info
502 West Cesar E Chavez, 78207, San Antonio, TX, United States
- (210)428-0051
2.9
Average
37 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to use and close to where we…
Very easy to use and close to where we needed to be.
March 18, 2025
I wish prices per hour was posted.
March 3, 2025
I really dont like that I’m getting…
I really dont like that I’m getting double charged by the hotel and the garage and I can’t get a hold of the front desk . I’m having to email customer and issue a dispute to get my money back it’s been the absolute worst
October 27, 2024
Modern pricey convenient downtown electronic pay
It is modern late night downtown parking in a very convenient place. It is easy to pay and no worries about whether you are giving your payment to the wrong person or place. We came in two cars and all were more than satisfied despite $12/hour price. The convenient location was indisputable for us.
My only caution would be anyone who has no acceptable electronic payment that uses the scan codes at these type of lots. There are no personnel on the lot we used.
September 7, 2024
Easy to pay and the App given you a…
Easy to pay and the App given you a reminder, in case you want to extension your parking. Stress free.
August 1, 2024
Peace of mind it isn’t getting towed or…
Peace of mind it isn’t getting towed or broken into.
July 6, 2024
It was little complicated at first to…
It was little complicated at first to add credit card but once it worked it was great and easy.
July 5, 2024
Reply from Parking.com - (P) DOUBLETREE SAN ANTONIO DOWNTOWN
Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.
Thanks,
Parking.com
Reply from Parking.com - (P) DOUBLETREE SAN ANTONIO DOWNTOWN
That's great to hear! Thanks for your review.
Thanks,
Parking.com
They charged me twice for parking and…
They charged me twice for parking and got no refund😡😡NEVER going there again
June 15, 2024
Reply from Parking.com - (P) DOUBLETREE SAN ANTONIO DOWNTOWN
Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.
Thanks,
Parking.com
Reply from Parking.com - (P) DOUBLETREE SAN ANTONIO DOWNTOWN
Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.
Thanks,
Parking.com
Multiple issue.
Multiple issue.
1. The hotel comp parking.
2. The charge for 1 night was 10.00 and my credit card was charge 29.00
3. I called the number listed on my credit card bill and no one answered.
June 16, 2024
Reply from Parking.com - (P) DOUBLETREE SAN ANTONIO DOWNTOWN
Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.
Thanks,
Parking.com
If I'm staying at the hotel why should…
If I'm staying at the hotel why should I be forced to pay for parking I should get it validated
June 15, 2024
Reply from Parking.com - (P) DOUBLETREE SAN ANTONIO DOWNTOWN
Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.
Thanks,
Parking.com
Reply from Parking.com - (P) DOUBLETREE SAN ANTONIO DOWNTOWN
Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.
Thanks,
Parking.com
Rip off charging 29.99 for 12 hours and…
Rip off charging 29.99 for 12 hours and then wanting 29.99 more because I want to extend for an hour
June 9, 2024
Reply from Parking.com - (P) DOUBLETREE SAN ANTONIO DOWNTOWN
Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.
Thanks,
Parking.com
Good location easy pay
May 31, 2024
Reply from Parking.com - (P) DOUBLETREE SAN ANTONIO DOWNTOWN
That's great to hear! Thanks for your review.
Thanks,
Parking.com
Your parking time start in a moment when you’re parked! I needed 10 minutes to logon and they charged me for that time, lolIs not fear.
Charging for wasted time
June 6, 2024
Reply from Parking.com - (P) DOUBLETREE SAN ANTONIO DOWNTOWN
Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.
Thanks,
Parking.com
Reply from Parking.com - (P) DOUBLETREE SAN ANTONIO DOWNTOWN
Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.
Thanks,
Parking.com
Horrible Parking Service
I stayed at the Double Tree downtown San Antonio, TX and parking fees were included. I had to pay every time I left the parking lot even though I explained several times to the attendant by phone and they were rude and said that if I didn't pay they could not let me out. They said they could not do anything about it.
May 25, 2024
Reply from Parking.com - (P) DOUBLETREE SAN ANTONIO DOWNTOWN
Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.
Thanks,
Parking.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.