The process for inputting information was clunky and took way too much time. The app did not let me use the stored credit card information from my phone. It made me enter the entire credit card number... See more
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First off, I would much rather be billed directly by the hotel. Uploading your app, giving personal and credit card information is uncessary when the hotel should be be billing it. I realize it ma... See more
I park and I pay 3 hours.and I’m going inside to consulate of Algeria to do some documents.im expected take 3 hours .only take 15 minutes.after I come outside than I call customer service about my cit... See more
Hotel was old and rooms were very small but clean, comfortable, and sufficient for a "park, sleep, fly" stay. Shuttle was on time and efficient both going out and coming back. I was disappointed the s... See more
Company details
Information provided by various external sources
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
Contact info
8101 W Higgins Rd, Chicago, IL 60631, 60631, Chicago, IL, United States
- (312)263-2874
3.2
Average
151 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Annoying to have to pay to park when I…
Annoying to have to pay to park when I was at the hotel for a seminar.
September 17, 2024
they double charged me
they double charged me. 1st time I only tried to paid for 30 minutes but when I reach back home in Canada and checked my bank account, I was charged full day instead of 30 minutes charged. Without knowing, they charged me full day instead 30 minutes. I paid for full day when I returned back same day after my day trip. Couldn't find any contact info to claim it back
May 10, 2025
Customer No Service
Customer No Service -
I relied on the license plate number on the Rental Car company's key tag, which turns out was inaccurate. I noticed the error within 20 minutes of a 24 hour reservation and tried to correct it with the note that once your session had started, no changes or corrections could be made.
May 9, 2025
Trash was left on my car
Trash was left on my car, wasn't in a garage which i thought and paid to have items left on my car and had to get washed.
May 9, 2025
He was outstanding. Explained everything clearly and was very helpful.
At reception. The gentleman checking me is was very helpful and explained the process and amenities very well. The parking was clean safe and very easy to use.
April 30, 2025
Lower the price
April 29, 2025
They don’t answer the phone
They don’t answer the phone , and when you request a call back they will call you then cut the call in one second as they just did their part by calling you back .
Very unprofessional service.
April 26, 2025
It’s ridiculous what is charged to park…
It’s ridiculous what is charged to park at a hotel parking lot. 2 nights cost me almost a night stay.
May 2, 2025
The convenience of been right at the…
The convenience of been right at the hotel. I always park in the garage. Can't beat it. Pay for 24hrs or however your stay and you have in and out privileges. Well worth it!
April 19, 2025
I park and I pay 3 hours.and I’m going…
I park and I pay 3 hours.and I’m going inside to consulate of Algeria to do some documents.im expected take 3 hours .only take 15 minutes.after I come outside than I call customer service about my citation I’m paying for 3 hours only I’m parking 15 minutes what I can do . Says to me for 10 or 15 minutes you don’t have to pay and refund my money back to my card. Yes very good experience I get customer service and clean parking and very spacious thank you
April 27, 2025
I was charged for 3 nights of parking…
I was charged for 3 nights of parking when I only stayed for two at the Springhill Suites O'Hare Chicago. The Front Desk people wouldn't help me with the app and it charged me double!
April 19, 2025
Expensive for absolutely no reason
Expensive for absolutely no reason. No coverage or protection. Literally just wasted money so I wouldn't possibly get towed.
April 15, 2025
Parking was easy and accessible
Parking was easy and accessible. Cost is a bit pricey but I suppose that is an average cost in Chicago. Being from out of state, I wasn’t used to that.
April 6, 2025
Shuttles were on time and easy to find
Shuttles were on time and easy to find. Liked underground parking.
April 2, 2025
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