Parking.com - SPECTRUM 440-4139 NEW CONTRACT Reviews 121

TrustScore 3 out of 5

2.8

3601 broad st, 19148 philadelphia, PA, US


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See what reviewers are saying

Rated 4 out of 5 stars

My experience was fine but the hours listed at the park and ride need to be clearer, it says the rate is in effect from 4:30am to 12pm; this is confusing as the app begins to send notification that th... See more

Company replied

Rated 3 out of 5 stars

It's parking. Other than having a working app (which it did this time) they didn't do anything. It's easy to get to. There are a good amount of spaces. And its easy to get to public transportation. T... See more

Company replied

Rated 1 out of 5 stars

So free parking for 2 minutes while it takes you that long to walk to the store after that is 10.00 for 3 minutes who ever is in charge has a licence to steal and I will report this to the NYAG rip of... See more

Rated 4 out of 5 stars

+ lot is easy to get to and super convenient to the subway station + $2 for 'all-day' parking is a helluva deal + Just drove right out afterwards, didn't have to do anything at the exit gate -... See more

Company replied


Company details

  1. Valet Parking Service
  2. Parking Garage
  3. Parking Lot

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

  • 3601 broad st, 19148, philadelphia, PA, United States

  • (215)568-4025

2.8

Average

TrustScore 3 out of 5

121 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Not Enough Signage with How to Pay for Parking instructions

There are not enough signs with QR codes or instructions on how to pay for parking at the NRG subway station in S. Phila. The lot is technically part of Wells Fargo/Comcast so I couldn't pay using the Septa Park app. There are a few signs that tell you how much parking is $2 and no exceptions. I had to walk all around until I found a sign with the QR code to pay.

October 17, 2024
Rated 1 out of 5 stars

I usually have good luck with this…

I usually have good luck with this parking app, not yesterday. I paid $15.35 to the App for parking and still got a $25 parking ticket at a lot in downtown Richmond VA. While I was calling to dispute (still unresolved) a woman was also complaining about the same thing to her friends. I overheard and provided her with the complain phone number. Not a great showing for the App that day. In fairness it is only the 2 problem I have had in over 3 years so that’s not bad but is still irritating.

October 2, 2024
Rated 5 out of 5 stars

So easy and convenient

So easy, really like being able to pay in advance. So convenient

September 16, 2024
Parking.com - SPECTRUM 440-4139 NEW CONTRACT logo

Reply from Parking.com - SPECTRUM 440-4139 NEW CONTRACT

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 1 out of 5 stars

Your sign says $2 taxes and fees…

Your sign says $2 taxes and fees included but you charge me $2.44

September 4, 2024
Parking.com - SPECTRUM 440-4139 NEW CONTRACT logo

Reply from Parking.com - SPECTRUM 440-4139 NEW CONTRACT

We understand your frustration with the discrepancy in the advertised taxes and fees and the actual amount charged. We strive to ensure our pricing is accurate and transparent. We will share this with the local management team.

Thank you,
Parking.com

Rated 5 out of 5 stars

The app is convenient and user friendly.

The app is convenient and user friendly.

September 4, 2024
Parking.com - SPECTRUM 440-4139 NEW CONTRACT logo

Reply from Parking.com - SPECTRUM 440-4139 NEW CONTRACT

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 4 out of 5 stars

Convenient.

The app is not working properly for park and ride. No one returns calls. Otherwise, convenient.

August 1, 2024
Rated 5 out of 5 stars

Paying with the app is easy and…

Paying with the app is easy and convenient.

July 8, 2024
Parking.com - SPECTRUM 440-4139 NEW CONTRACT logo

Reply from Parking.com - SPECTRUM 440-4139 NEW CONTRACT

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 1 out of 5 stars

the app didn't work for multiple tries

the app didn't work for multiple tries. It didn't give me a confirmation that the payment process worked. it finally worked 30 minutes later. I found out that night that multiple "pending" charges were made to my credit card.

June 18, 2024
Parking.com - SPECTRUM 440-4139 NEW CONTRACT logo

Reply from Parking.com - SPECTRUM 440-4139 NEW CONTRACT

Thank you for your review. We will share this with the local management team. Our system only shows one charge. If you need further assistance, please reach out to us at customercare@spplus.com.

Thank you,
Parking.com

Rated 1 out of 5 stars

The parking app has not worked in a…

The parking app has not worked in a while and it is very inconvenient to have the normally quick process to pay lengthened.

June 6, 2024
Parking.com - SPECTRUM 440-4139 NEW CONTRACT logo

Reply from Parking.com - SPECTRUM 440-4139 NEW CONTRACT

Thank you for your review. We appreciate your feedback and will share it with the local management team.

Thank you,
Parking.com

Rated 4 out of 5 stars

Everything is quick & simple

Everything is quick & simple! The only issue I have is not being able to immediately speak with someone regarding any issues far as adjustments needing to be made due to an keying error.

March 22, 2024
Parking.com - SPECTRUM 440-4139 NEW CONTRACT logo

Reply from Parking.com - SPECTRUM 440-4139 NEW CONTRACT

Thank you for your review. We are glad you enjoyed your stay and appreciate your feedback.

Thank you,
Parking.com

Rated 2 out of 5 stars

I Parked at Wells Fargo parking

I Parked at Wells Fargo parking on 12/7/23 to see Andrea Bocelli
The concert was cancelled and reschedule for 2/21/24 and the parking was suppose to be free
The attendant at the entrance asked for the old receipt but I did not find it she told me to pay and get reimpersed later if I show proof of payments
Now I have the credit card statement shows that I paid on 12/7/23 $35 for parking
How can I get reimbursed for the second charge of $35.
I was reading the response and by mistake I pressed submit
Please resend the email and let me know the information you need
My phone number is 8566850867
Hussein

February 20, 2024
Unprompted review
Parking.com - SPECTRUM 440-4139 NEW CONTRACT logo

Reply from Parking.com - SPECTRUM 440-4139 NEW CONTRACT

Thank you for your review. We are looking into this with the local management team and will reach out directly.

Thank you,
Parking.com

Rated 5 out of 5 stars

Very easy to use.

January 23, 2024
Parking.com - SPECTRUM 440-4139 NEW CONTRACT logo

Reply from Parking.com - SPECTRUM 440-4139 NEW CONTRACT

Thank you for your review, Ken. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 5 out of 5 stars

Close and a good value.

October 31, 2023
Parking.com - SPECTRUM 440-4139 NEW CONTRACT logo

Reply from Parking.com - SPECTRUM 440-4139 NEW CONTRACT

Thank you for your review, Tom. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 5 out of 5 stars

The convince

The convince. and price plus safety.

October 23, 2023
Parking.com - SPECTRUM 440-4139 NEW CONTRACT logo

Reply from Parking.com - SPECTRUM 440-4139 NEW CONTRACT

Thank you for your review, Adam. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 1 out of 5 stars

Double charged (at $35 each)

I attended a concert on 9/18/23 and parked in Lot K of Citizens Bank Park. The attendant ran my card, said it didn't go through, and ran it a second time. When I received my credit card bill, I had 2 charges for parking and should have had 1. Parking is expensive enough without being double charged!
Please resolve!

September 18, 2023
Unprompted review
Parking.com - SPECTRUM 440-4139 NEW CONTRACT logo

Reply from Parking.com - SPECTRUM 440-4139 NEW CONTRACT

Hi - please reach out to us at RMMatlantic@spplus.com so we can look into this.

Thank you,
Parking.com

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