Parking.com - VANGER Reviews 60

TrustScore 3.5 out of 5

3.7

154 E 53 St, 10022 New York, NY, US


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See what reviewers are saying

Rated 5 out of 5 stars

Parking.com was very easy to use and helped save on parking. The only issue is that the parking deck that we needed to use told us last minute that they didn't take Parking.com reservations. When I c... See more

Rated 1 out of 5 stars

I made a reservation for Entery after: 08/24/24 at 5:00 AM. When I arrived around 5:30m on 08/24/24 the garage so closed. I knocked on the door and called the number posted three times but got no answ... See more

Company replied

Rated 5 out of 5 stars

Very pleasant staff. And helpful. Clean facility and car ready and waiting for me

Rated 1 out of 5 stars

I made reservations for an oversized vechile/suv and when i showed up, they said I couldn’t park there, to go down the street and park there. I have an F150 pick up truck. I prepaid for the first... See more

Company replied


Company details

  1. Valet Parking Service
  2. Parking Garage
  3. Parking Lot

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

3.7

Average

TrustScore 3.5 out of 5

60 reviews

5-star
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2-star
1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

It was easy to get parking permit via…

It was easy to get parking permit via online application. When I got there, the entry point was blocked and forced me to wait almost 10 minutes. Once it cleared, all procedures were handled smoothly. I believe there was staffing shortage causing wait time in both entry and exit.

December 23, 2021
Parking.com - VANGER logo

Reply from Parking.com - VANGER

Thank you for your review. We appreciate your feedback and have passed it along to the local management team. We are glad that it worked out once everything cleared. We do hope to see you park with us again soon!

Thank you,
Parking.com

Rated 5 out of 5 stars

Just as advertised

Just as advertised, space was waiting for me and at the price as stated. Saved a lot of money and had great service. Highly recommend.

October 10, 2021
Parking.com - VANGER logo

Reply from Parking.com - VANGER

Thank you for your review, Mike. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 4 out of 5 stars

Overall was a good experience

Overall was a good experience. One star down
People inside the garage ( 154 east 53 street) been very suspicious, couldn’t read the code
Didn’t allow us in few minutes earlier , even
We left after one our , not three. Not to mention,
This is mostly for people from MSK, like us.
But thank you for opportunity to pay less to
Visit an appointment at the Outpatient clinic
For less.

July 5, 2021
Parking.com - VANGER logo

Reply from Parking.com - VANGER

Thank you for your review, Ella. We appreciate your feedback and have passed it over to the local management team to review. We are glad that you enjoyed your stay with us and look forward to you parking with us again soon.

Thank you,
Parking.com

Rated 1 out of 5 stars

One of the worst experience

One of the worst experience . After buying online they charged me a $15 more. I requested them to look in to it and they told me they are charging bcoz system is showing . One of the worst experience . This is a scam. I told the supervisor that I paid for oversized vehicle and showed them
The proof .. they did not care. Worst experience.

May 2, 2021
Parking.com - VANGER logo

Reply from Parking.com - VANGER

Thank you for your review. We are very sorry for your negative experience. We are going to look into this and will contact you directly to get this resolved.

Thank you,
Parking.com

Rated 5 out of 5 stars

No Hassle Parking Near MSKCC E.53rd St. NYC.

We needed parking close to MSKCC on E.53rd St. We reserved a pre-paid space in advance on Parking.com for the 154 E.53rd St. garage. Everything went perfectly smoothe from checkin, valet parking and checkout. Fast, courteous service and extra help for our wheelchair bound relative. Excellent experience, plus a fair price for convenience. Will definitely use them again.

May 13, 2019
Unprompted review
Parking.com - VANGER logo

Reply from Parking.com - VANGER

Thank you for your review James,

We're glad you enjoyed your stay with us and glad things went smooth for you!

Parking.com

Rated 3 out of 5 stars

I showed up 10 minutes early and was…

I showed up 10 minutes early and was told to come back at the assigned time. Circling around the east side of manhattan at noon is not easy. I wish you just would have said”come on in”.

May 11, 2019
Unprompted review
Parking.com - VANGER logo

Reply from Parking.com - VANGER

Thank you for your review Jerry,

We appreciate your feedback. Our reservations should have a 30 minute grace period at the beginning and end, so we will check into this and make sure this is set up and attendants are properly trained.

Thank you,
Parking.com

Rated 5 out of 5 stars

Quick service, easy drop off

Quick service, clear description of timely service (I bought my reservation on line), and pleasant personnel.

March 23, 2019
Unprompted review
Parking.com - VANGER logo

Reply from Parking.com - VANGER

Thank you for your review Verena,

We're glad you enjoyed your stay with us!

Parking.com

Rated 5 out of 5 stars

Great price for the City!

Great price for the City!! Friendly staff as well!

March 18, 2019
Unprompted review
Parking.com - VANGER logo

Reply from Parking.com - VANGER

Thank you for your review Wanda. We're glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 5 out of 5 stars

Have used this parking garage a few…

Have used this parking garage a few times a week since my husband started treatment at MSKCC last month. Today was the first time we used the reservation system. They have always been pleasant, helpful and have compassion for the many patients using this garage. My only recommendation would be to offer a discount to cancer patients instead of only those arriving before 9am or making a reservation.

March 14, 2019
Unprompted review
Parking.com - VANGER logo

Reply from Parking.com - VANGER

Thank you for your review Christine! We'll pass along that feedback to our pricing team.

Parking.com

Rated 1 out of 5 stars

RIP OFF

we prepaid online for a parking space and i presented my receipt with confo # to the attendant, everything was fine till i went to pick up my car. a different attendant would not give me my car as he said i owed him an additional $15.00 for my car due to it being an SUV. Nowhere on my receipt did it entail additional costs for the SUV. He told me i had to call to resolve the issue but of course its a weekend night and no one was available so i had to pay the additional expense as he refused to give me my car. i would have parked closer to my destination as it ended up costing me the same amount to use any other gargae. What a rip off and of course i got no satisfaction from the Parking.com

March 12, 2019
Unprompted review
Parking.com - VANGER logo

Reply from Parking.com - VANGER

Thank you for your review Mark, we're sorry to hear you had a negative experience. On all of our location pages, we do surface a notification that says "SUVs & vans are subject to an oversized fee."

Thank you,

Parking.com

Rated 1 out of 5 stars

Awful

I paid $54 for a reservation from 11:15am u til 11:45pm. I got there 30 minutes early and left after 2 hours but they charged me an additional $15 for being 30 minutes early even though I only wS there 2 hours. $69 for 2 hours is a rip off.

December 15, 2018
Unprompted review
Parking.com - VANGER logo

Reply from Parking.com - VANGER

Thank you for your review PGD. We're sorry to hear you had a negative experience with Parking.com. However, we do charge based on your reservation details. We do ask that customers arrive inside of the parameters of your reservation. Otherwise, the point-of-sale equipment will issue additional charges for your stay.

Thank you,

Parking.com

Rated 5 out of 5 stars

The site was easy to use to book my…

The site was easy to use to book my space. I was running late for my check in time, so I called and there was no problem for my late arrival. I had a positive experience and would recommend both the site and garage.

December 10, 2018
Unprompted review
Parking.com - VANGER logo

Reply from Parking.com - VANGER

Thank you for your review Connie! We're glad you had a positive experience using parking.com!

Thank you,

Parking.com

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