Liverpool John Lennon Airport Reviews 

What an absolute clownshow. I have flown into some third world airports way better than this. Flew back from Malta. Plane parked miles away. No organisation on the tarmac so buses delayed. Had to walk through a derelict entrance, no automation at border control, all UK citizens in a long queue and then 2 nonUK passport holders waltzed to the front of the queue and had a lovely laugh and joke with the border officer, freezing cold baggage hall took ages to startwhile I watched 6 handling agents walk right past us. All the time, the taxi we booked for a very reasonable 1 hour after landing is clocking up extra time. What an awful advert for our city.

On arrival parking was good, security had long queues and staff were unfriendly and very rude, the areas and toilets were clean, and staff in the shops were friendly and helpful. Unfortunately security staff a big let down, some customer service training would not go a miss.

Dire, I'm sure they have reduced staff to compensate for fuel costs. Long long queues. Slow and frustrating
Without doubt the most expensive. W.H smith machine rejects money. No one to assist you. They do enjoy chatting amongst themselves though.
Parking you get directed to the wrong area. It was only by chance we used Smart Parking before
Now sat waiting in this waste of a sp

Going through security my husband is severely death and one ov your employees was very abrupt when checking our hand luggage, telling my husband take your hands away from the bag, which was our hand luggage, has a face representing Liverpool airport your employees need to put a smile on her faces and look as if they are injoying there job role, if they don’t want to represent Liverpool airport why don’t they go and get another job

Security staff were very rude, the facilities were OK but security made my holiday a bad experience.

had a lovely trip to Liverpool with my husband but after coming to the airport to go home , I will definitely not be returning the staff on duty at security was rude, he took my bag aside and very formally asked me to unzip it and do not put your hands inside the bag , which I did then he removed a jar of body cream 125ml and said is this yours, He took it , I asked him ,was it not liquids , that this was cream. He said same thing . I was annoyed as I had literally bought it just before we left for airport still had receipt 18 euros . I went to take my bag and he literally snatched it back and said quite rudely I am not finished . Then handed it back and said now you can go . a little bit of a power trip. What was an enjoyable trip turned into all I could take about to anyone who asked me how did I enjoy liverpool . I really think this was excessive and to take it .
Carol , Dublin Ireland 23/2/2026

Traveled from Liverpool with family if 9. Easy checkin with jet2. I had assisted travel for myself, very efficient. Will always choose Liverpool over Manchester anyway. All round great experience

Returned back from a weekend away to damage to the car. Someone has stolen the badge off the rear of the car. The car was only in the car park for 48 hours.

Standard response claiming nothing took place whilst the car was parked eventhough there's proof the badge was there leaving my home the morning of and marks where the badge has been forced off

Was charged £25 for staying 22+ minutes.
Terrible parking charges!

A disgrace of an Airport where do I start. Poor facilities, ignorant staff especially so called Security. How do they get jobs. A vending machine now for WH Smith what happened to service it doesn't exist at John Lennon Airport.

First time flying from and to Liverpool airport and it won’t be the last. So quick and all staff very helpful. I had a limp because my foot hurt and on 3 occasions staff stopped me asking if I needed assistance.

Was charged £25 for a 45 minute stay . The flight was delayed slightly . Daylight robbery . Liverpool airport should be ashamed of themselves !

Checked in like a dream with the brilliant Jet2!
My mate went to get a lager and a lager top at a cost of £16.80 which is extortionate,but we expected that at an airport where you can’t go anywhere else.My round I went to the bar and said 2 lagers to the same girl and as she poured the 2nd one I said can you make that one a top for my mate,it came to £20.47 for the same round. I said to the girl how come you’ve charged me so much? She said she had to charge me £3.67 for a dash of lemonade at the top and couldnt change it! Absolutely ridiculous,so it became over £10 a pint!
Not to mention £6 for a drop off and £6 for pick up outside!
Jet2 were the only positive thing about the Liverpool Airport experience

It is evident that 'free' blue badge drop off is only advertised to meet disability laws. The system for claiming a refund gets more protracted and difficult every time we travel. I am required to supply more and more proof. This time 2 copies of blue badge and 2 copies of boarding passes (which of course are no longer on your phone once you return) and still no refund over 4 weeks later. Clearly the system is designed to make you give up trying.

I travelled into Liverpool aiport few weeks on my flight we had a number of Orthodox Jews on our flight.
When we departed the flight, I witnessed 3 men who I later found out work for a company called Swissport UK stood there staring at these Jewish men and then one of them said “free Palestine” and the other men were laughing.

Passengers shouldn’t be treated that way under any circumstances, the Jewish men just ignored it and carried on walking.

Absolutely disgusting, and after reading reviews about Liverpool airport and Swissport UK, I wouldn’t hold my breath on getting a reply should I send a complaint.

Arrived in time going through security the person I dealt with was so rude and had no customer service what’s so ever the scanned me no problem asked me to take my trainer off no problem then asked to put foot on machine no problem then asked to take other trainer off no problem I then informed him I’m recently registered disabled and I need to sit down on. Chair to comply his words were in a angry manner you should of told me before then proceeds to shout at me my wife asked the other staff to tell him to stop shouting at me he would not listen as I was explaining this is the first time I had travelled since diagnose of a serious illness complains to the manager he said you can get a lanyard perhaps I don’t want people to know I’m disabled shocking treatment

The parking signage is VERY unclear. I had pre paid for parking whilst I was on a short holiday. I ended up in the wrong lane and was trapped in a one way system with no option but to drive through the car park, i didnt stop or park but had to pay £10 to get out and then go to my pre paid parking. On the approach there is only one lane that allows you to exit and not enter a car park lane and this is not marked until you are already on your way out. Once I realised I was in the wrong lane it was too late, you cant exit, you cant turn round.

The airport its self I found to be really good and will use it in future now that I know about the parking... It is a really badly signed and confusing setup

As a Liverpudlian, I think Liverpool is such a kind friendly helpful mix of people. Until I got 2 JLA, going through security no 1 was smiling or welcoming. Had to get my case checked by sum horrible plain looking miserable overweight misery. I tried to make polite conversation with her at least 5 times. Was completely blanked each time. This was 1st thing in the morning. So god help what she wud have been like after couple of hours of working, to other passengers. I shouldnt have had to get treated like this, especially at airport, where people just bout to start their holidays. This person clearly in wrong job. Management need to sort this out

Travelled with my partner and our 5 children from Liverpool airport today, and I was very pleasantly surprised at how friendly the staff are and how easy and smooth everything was. From checking in, to security, there were no queues which was a bonus too. Yes it’s a small airport, but give me this any day over Manchester. Lovely start to our holiday.
Thank you to all the staff at Liverpool John Lennon Airport! You’ve been so lovely with my family today!

Airport is small and nice easy to get everywhere easy to find everything but parking prices are high...