I have been using Meet & Greet at Heathrow for a long time, but my recent experience was unacceptable and has completely changed my view of this company. Despite calling 20 minutes before picku... See more
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Vehicle returned after 3.5 week booking at Heathrow with 35" scratch, down to the metal, on the front passenger door. Absolutely not recommended. Should you decide to leave your car in their hands ens... See more
Drop off was fine but pick up took over 40 minutes despite calling them as soon as we had collected our luggage, as directed. However, they disabled my dashcam and partly removed the sim card as well... See more
Parking Panda via EZY Booking. Totally replicate and reinforce everything that everyone's complained about below. Severely delayed car pick-up and drop-off, extra parking charges, and car returned a... See more
1.4
Bad
63 reviews
Hasn’t replied to negative reviews
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DO NOT USE PARKING PANDA OR EXPRESS…
DO NOT USE PARKING PANDA OR EXPRESS PARKING!!!
My colleagues and myself have been using meet and greet companies about 4-6 times a year for the last 15 years. This was far the worst experience ever. Kept waiting for one hour upon dropoff and another hour on pickup. Communication in incredibly poor, no one can speak English and those who can, possibly string two words together and blame "the manager". They take no responsibility for anything and are simply rude.
You have to pay for parking at both ends, so if they are an hour late at each end, then you pay £13x2 for parking charges, or more.
They consistently lied about the location of the vehicle and when they say the driver is 5 mins away, they actually mean 25 mins. We have a GPS tracker for all of our vehicles.
The vehicle was returned dirty and they tried to retain the key
We own a law firm and are a family of lawyers. A legal case will follow
They use two brands to protect from reviews such as this. I'm sure they will rebrand soon
February 15, 2023
Unprompted review
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