Parklet Reviews 1,475

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and efficiency, making interactions pleasant and productive. Many people appreciate the intuitive interface and the ease of finding and paying for parking spots, highlighting the smooth user experience. The service is often described as effective and professional, with many noting the convenience and reliability it offers. However, some customers also noted issues with the service, particularly regarding space availability and pricing. A few people reported arriving at their booked parking space only to find it occupied, leading to inconvenience and additional costs. Some reviewers also expressed dissatisfaction with the commission rates, finding them to be too high.

What people talk about most

Service

Clients share ambiguous opinions on service. Many reviewers praise the service as helpful, efficient, and... See more

Staff

Reviewers consistently mention positive feedback about the staff. Customers frequently praise individual... See more

Location

Consumers find location to be ambiguous, with some praising convenient spots like those near London or... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising its ease of use and... See more

Price

Customers had ambiguous experiences with price. Some reviewers found the service convenient and much cheaper... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It’s a well run company the person who is using my drive has a small car that only needs it at weekends so good for me. The only negative I have is the high charge when a person first starts which wou... See more

Rated 4 out of 5 stars

1. All contacts with Parklet is via Naomi Standen. She is outstanding. Client-centric, timely response and clear instruction. 2. Monthly commission of 20% too high. Propose 20% first month and... See more

Company replied

Rated 4 out of 5 stars

Excellent service and a responsive, helpful customer service. I have been with them years and am more than satisfied. I would be happy to recommend them.

Rated 4 out of 5 stars

Some how there are small voids between lettings.Keep client informed on regular basis as to letting process.


Company details

  1. Vehicles & Transportation

Information provided by various external sources

ParkLet was launched in 2004 to offer an alternative to traditional parking. Parking had, and continues to, become ever more expensive and more difficult to find. Congestion and traffic is on the increase, whilst the government actively discourages the provision of parking spaces to try and encourage people out of their cars and onto crumbling public transport. The founder members had noticed unused private parking spaces in areas where parking was in high demand. ParkLet was created to offer an effective marketplace and management service for the letting of these parking spaces and garages. Over the years the team has grown, and our systems evolved to enable us to become the UK’s leading agent for parking spaces and garages. We currently have in excess of 20,000 spaces advertised to let, across the whole of the UK. Our Landlords include residential clients with a single space, as well as most of the national car park companies and councils, and most things in between. Our aim moving forwards is to remain completely focused on contract parking and garages, and continue to invest in our systems and staff so that we can offer our customers an ever improving experience.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Replied to 57% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

this whole platform is a disaster

this whole platform is a disaster. 4 bookings, all offers rejected, one week doesn't seem to be enough. The landlord here also canceled the booking in order to make me another offer outside of the platform. The customer service representatives always regret the rejections and offer to help with the offer, but they don't. All empty words. NEVER AGAIN!

July 21, 2024
Rated 1 out of 5 stars

DO NOT USE PARKLET

Do not use PARKLET signed up to ParkLet and the first person they sent me drove straight into my wall breaking my wall in the process now for £17.50 I have a whole new wall to repair alot of children lean on this wall when going to school. I would like to know the ombudsman who deals with these parking companies PLEASE DO NOT USE PARKLET

July 17, 2024
Unprompted review
Rated 1 out of 5 stars

Agent called me up to rent carpark…

Agent called me up to rent carpark space for 200 pcm

Thought this was a good offer so cancelled the substantially lower offer. When I called for an update agent abrasive said how can I help? Well call you back when we have an update

Meanwhile I canceled the cheaper parking space and the wrote back to say another space found even though initially park let said negotiating 2 months up front..

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy

Needed some last minute parking for a concert and Parklet managed to find me a space and a very cheap price. Very happy.

June 9, 2024

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