Parks Candles Reviews 1,640

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their superb quality, long-lasting and amazing fragrances, and excellent value. Many appreciate the wide range of scents available and consider them superior to other high-end brands. The delivery service is frequently highlighted as quick, prompt, and efficient, with items arriving well-packaged and in perfect condition. However, some customers have expressed dissatisfaction with recent orders, noting a decline in the strength and longevity of scents in both candles and diffusers. A few people also mentioned issues with product presentation, such as hand-glued labels, and some found the scent of a specific diffuser to be unexpectedly different from their expectations. There were also occasional reports of delayed orders.

What people talk about most

Product

Clients share positive opinions on product quality and fragrance. Many reviewers praise the amazing and... See more

Quality

Consumers find quality to be positive, often praising the strong, long-lasting, and unique fragrances of... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the swift and quick... See more

Price

People report positive experiences with price. Many customers appreciate the opportunity to purchase products... See more

Order

Reviewers mention ambiguous feedback about order. Many customers praise the fast service, with orders... See more

Based on these reviews

Rated 5 out of 5 stars

I started ordering from Parks because their candles smell wonderful and last ages. I dip into ordering more than I should really when they have such great sales on. I will always be a loyal customer a... See more

Rated 5 out of 5 stars

Great prices for superior products. Especially when there is a discount. Easy to order and quick delivery. Currently bought Fireside diffuser. It's not too powerful but a lovely woody scent, just t... See more

Rated 5 out of 5 stars

HIGHLY RECOMMEND PARKS CANDLES AND DIFFUSERS ⭐️⭐️⭐️⭐️⭐️PLUS The fragrance are amazing and absolutely beautiful though out my home Well worth the money. Parks Candles / Diffuser amazing dea... See more

Rated 5 out of 5 stars

As always I am very happy with Parks. Delivery was very quick. I grabbed the opportunity to enjoy 60% off so that made my purchase real bargain. I purchased aroma therapy exploration pack which gives... See more


Company details

  1. Candle Store
  2. Aromatherapy Supply Store
  3. Flavours, Fragrances and Aroma Supplier

About Parks Candles

Written by the company

Founded in 1989, Parks London was recognised as one of the hundred great British manufacturers by Bentley Motor Cars three decades later.

Parks is renowned for the quality of their hand-blended scents, 100% natural wax candles, alcohol-free diffusers, as well as an extensive home fragrance selection.

As much pioneers as artisans, all Parks London candles use Coreless Cleanburn technology® for a long lasting consistently strong scent and super-clean burn.

For a beautifully fragranced home visit www.parkscandles.com

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Scents are inspired and candles last

Delivery was faster than expected, product came without flakes. They gave a discount so I could try out more scents. Product is perfect and I have loved every scent so far. It is not my first experience w/scented candles and Parks are always best. They last and last and last and their scents are always inspired.

March 27, 2026
Rated 5 out of 5 stars

Amazing value

The price was amazing value and they arrived within 24 hours - that was fantastic. they were a gift and the person absolutely loved them

February 24, 2026
Rated 1 out of 5 stars

Extremely disappointed

As a lover of park’s candles it pains me to say that the last delivery was so disappointing. There wasn’t any of the usual beautiful fragrance of which I had been accustomed to and there was a bit of black smoke.
I’ve also had various discount codes but all the candles have been sold and not because of the offers but because they haven’t been replenished. I’ve never complained before, I’ve always been delighted with my orders so I hope you understand why I feel so let down.

February 23, 2026
Rated 3 out of 5 stars

Not arrived yet

I like the candles, but the order I placed on 15/02/26 hasn’t arrived yet and today is 05/03/26. I hope it arrives quite soon.

February 19, 2026
Rated 1 out of 5 stars

Candles and diffusers

Sadly I’m finding more and more that there is little or no smell at all from nearly every candle I’ve bought over some months. One or two have been ok but mainly so disappointing. I’ve also found that the diffusers only smell in tiny rooms and after a while the smell goes despite having changed the reeds around regularly and liquid left. I can’t fault customer services. They refunded a large amount but I’m sad to say I won’t be buying any more probably as there just is no smell from too many. Maybe it’s old stock as I bought lots in sales but pretty much wasted most I’ve spent.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent products and customer service.

I started ordering from Parks because their candles smell wonderful and last ages. I dip into ordering more than I should really when they have such great sales on. I will always be a loyal customer as their customer service is excellent. What's more to say?

January 27, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look