Parnaby House Removals Reviews 

38
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

We used Parnabys for our move in May 2026 and were very impressed with the service we received. All four members of the team were friendly, professional and accommodating throughout the day.... See more

Company replied

Rated 1 out of 5 stars

Let us down a the last minute, says one thing to one customer and does the opposite. Wouldn't recommend . To to clarify no one shouted at your wife, so that is untrue . Also you were going to move... See more

Company replied

Rated 5 out of 5 stars

We have just experienced 2 days of stress free moving from our house due to the efficient meticulous work carried out by Harry Tom Dan and Mickey. There humour politeness kept us going over the days w... See more

Rated 5 out of 5 stars

I recently used Parnaby House Removal’s services. What can I say… they were fantastic from start to finish. Professional and friendly, they took great care with all of our belongings. We had opted to... See more

Company details

  1. Home Services

Information provided by various external sources

Parnaby Removals are an established family firm serving the needs of UK domestic and business removals. Parnaby Removals are a UK removal company that specialise in nationwide domestic removals, business relocation and safe, affordable storage. We offer removals services in Darlington, Middlesbrough, Durham & other areas of the North East. Our staff are uniformed and will provide any assistance necessary to help your move progress as smoothly as possible.


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4.4

Excellent

TrustScore 4.5 out of 5

38 reviews

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4.4

All reviews

(38)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Reliable, friendly and efficient

Parnaby Removals came recommend to me and I wasn't disappointed.

To hear the phrase "there's no such thing as problems, only solutions" on your moving day, was just what I needed to help put me at ease for the day.

The team were reliable, friendly and efficient making the whole process really smooth. Nothing was too much trouble and they took such great care of everything.

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

Removals

This is the second time I have used this company and I have to say professional Harry and his team are. They were bang on time, prepared and hard working. It was absolutely pouring down all day and there wasn’t a speck of rain or dirt transfer on the new carpets! They were polite and positive and problem solvers, nothing was an issue for them.

Highly recommended and i will use the company again!

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

Caring and professional team

Thank you Anthony for your patience when our moving date was moved and moved again. Thank you to Harry, Tom,Daniel and Nick for your extremely hard work, cheerfulness and patience and especially your suppport when arrangements for our move stalled on the day. You helped us to find a solution to our dilemma and came back to complete the move the next working day. We don't know how we would have coped without you in such a stressful situation. You gave us a thoroughly professional and careful experience. An amazing crew. We would highly recommend your service, well done. Ivor and Viv Evans

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

This company are excellent

This company is the best; we had a very difficult sale and the moving date was changed so many times but they were always there to try to support us when we contacted them.
The men who moved us were fantastic. They took great care with our belongings. They were cheerful at all times and gave us a boost when we were starting to tire. I would definitely recommend them .

February 14, 2024
Unprompted review
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Reply from Parnaby House Removals

Thanks for the lovely review Janice much appreciated

Rated 5 out of 5 stars

Parnaby's were great

Parnaby's were great. I needed to move out and my booked removers, to whom I paid a deposit, didn't turn up. I phoned my estate agent. They recommended Parnaby's. The finished a job, came straight to me,took a few pieces of furniture to pieces and moved far more than I originally asked. My furniture was moved to my new home easily efficiently carefully and respectfully.
I'm thrilled. I can't recommend them highly enough. I don't know what I would have done without them.

December 18, 2023
Unprompted review
Parnaby House Removals logo

Reply from Parnaby House Removals

Hi James sorry for the late reply, glad to help thanks for the review.


Rated 5 out of 5 stars

Magicians!

Magicians…that’s what they are!
From the moment Anthony’s team arrived they put us at ease.
When we looked around the house in the morning prior to their arrival…we thought, “it ain’t gonna fit!”
They made us feel relaxed from the start…fantastic.
Nothing was too much trouble…caring, funny, friendly, respectful, courteous and above all professional at all times.
Thank you to all at Parnaby Removals and especially the team of lads which helped us move, you made a very stressful experience pass very smoothly.
I would highly recommend Parnaby Removals to anybody looking to move house. Very professional outfit, would definitely use again.

October 23, 2023
Unprompted review
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Reply from Parnaby House Removals

Many thanks Stephen, good to hear you were happy. We appreciate you taking time to review it’s nice to get feedback like that.

Rated 4 out of 5 stars

Courteous, thorough service

Due to an administrative mixup, my movers arrived unprepared for the full-service move I was expecting. But between the very helpful and courteous movers themselves and the dutiful, concerned service of Anthony over the phone, the whole thing got sorted in short order...in spite of the guys being overloaded with jobs this time of year!
I have a TON of stuff and don't envy the movers their job when tackling it. Parnaby's movers were consistently courteous and helpful, and the two men who had to finish the job really put themselves into it to get done in time.
I've used Parnaby before, always recommend them and will come back to them for my (inevitable) next move.

September 8, 2023
Unprompted review
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Reply from Parnaby House Removals

Hi Damon

Thanks for the review.

Yes crossed wires, we hadn’t realised you needed a packing service. It was a shock when Tom rang me to say it wasn’t packed. You were extremely calm considering. Everyone mucked in and it all worked out in the end. Thanks again

Rated 5 out of 5 stars

Moving day

Harry, Dan and Tom were fab. Worked really hard to pack us up, move us and then build all the furniture again. Made the experience as easy as possible. Would highly recommend

August 29, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service with care and attention

Excellent service! A team of 3 arrived in 2 small vans on time. They then worked non stop from 930am until 4pm with barely a break, despite asking if they wanted drinks / biscuits. Everything was really well loaded and unloaded. Nothing was damaged or broken and everything was placed in the right rooms. They were really polite and friendly. Communication was good leading up to the move. Thank you for making it easy! Highly recommended.

August 22, 2023
Unprompted review
Rated 5 out of 5 stars

House Move

Harry, Danny and Tom were absolutely amazing, efficient, professional and they couldn't do enough to help. The move went seamlessly. Thank you for the great service received, I would definitely use you again.

June 23, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Movers

Anthony and Harry made move day so easy for us. The lads arrived on time and were friendly, respectful and efficient. They looked in every room to see what was being moved and carefully put our belongings on to the van, wrapping furniture in blankets and protecting breakable items. They even dismantled and reassembled our beds! I would highly recommend Parnaby’s for your move.

June 9, 2023
Unprompted review
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Reply from Parnaby House Removals

Thanks Karen for the lovely review

Rated 5 out of 5 stars

The Best House Removal Service

Tom and Dan are two of the best gentleman I have met very friendly, polite and respectful of my property. The team arrived on time and reviewed what needed to be done checking each room so the items would fit perfectly and securely onto their vehicle. Tom and Dan worked quickly loading their vehicle and transported everything securely and safely to the new home they asked where each item was to be placed and they set about placing each item into the correct room no task was a problem. I contacted Anthony who set up the moving date and issued all documentation required he made sure I was up-to-date with everything and if I had any questions he would answer them quickly and be very supportive. Parnaby provides excellent service and I would recommend them. I would not use another removal company.

June 2, 2023
Unprompted review
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Reply from Parnaby House Removals

Thank you for your lovely review I’m glad you were happy with the service.

Rated 1 out of 5 stars

We had a terrible experience with this…

We had a terrible experience with this company. Initially they come across very genuine. Tell you "don't worry about anything" "they'll take the stress out of it all". Talk the talk. However when it came to our removal day through no fault of our own we did not get our keys until after 5.00pm. On getting to the house they announced that it was too late to unload the van & they would come back Monday to unload, bearing in mind it was Friday! All our belongings, including my teenage sons were on that van and we were left to sort out alternative accommodation etc over the weekend. It would have been slightly better if someone had let us know earlier that they were not going to unload rather than leaving it to so late on.
Following on they then had the cheek to bill us for the extra waiting time and said they would waiver the storage charge even though they stored one van on our property!
Please do not be fooled by their patter all they really care about is getting your money!!

February 3, 2023
Unprompted review
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Reply from Parnaby House Removals

I have just noticed this review. I remember the job very well and the review is very unfair and dishonest. We had three lorries loaded with 4 men waiting to unload for 4 hours. They started work the day before packing and loading, finished around 1pm on the Friday. We were told you didn’t have the keys so we went on to waiting time which was in your contract and only covers wages. We don’t make a penny from that. We tried to call you but you did not answer the phone. At 5pm I rang Harry who was in charge and asked him what was happening. I was told we still did not have access and that he could not contact you. I tried calling you many times but you did not answer. As you know you were separating from your husband. One lorry was to be unloaded in Darlington the other 2 in Middleton St George. As we didn’t have access and no communication from you I made the call to bring the vehicles to the yard. We left one on your drive incase you got the keys and needed anything. Your brother was the only one who was there he was totally understanding and told us to leave. Eventually you rang me at 5.30 pm to say you had the keys. We had already gone by then and it would have been unreasonable to ask the guys to go back and unload. We delivered everything to both addresses on the Monday which took around 7 hours it should have taken a lot less but obviously we had to travel to your house and your husbands house again. As you said no charge for storage or redelivery. We had to bring the lorries back to the yard and then on Monday redeliver. This all costs money with wages and fuel but we didn’t charge anything. Not only did it cost us money but we had to reorganise our schedule for the next week. Your comment that we are all about the money is totally unfounded & unfair. If that were the case we would have charged you for all of that, we were well within our rights but we didn’t so it makes no sense. Your husband was extremely grateful and apologetic however you took it out on us. I’m sorry but It is not our fault that your solicitor didn’t do his job properly. Or that someones solicitor didn’t do their job properly. It would have been good if you had kept us in the loop instead of leaving us there guessing. A simple phone call to say we are getting the keys at 5.30 pm then we could have hung on and unloaded something but nothing at all until it was too late. I’m sorry but this was not our fault.

Rated 5 out of 5 stars

Used Parnaby Removals on Friday to move…

Used Parnaby Removals on Friday to move my elderly parent's to be close to us. We were worried as they have not moved for over 40 years and getting on. We chose this firm from the reviews as we had no clue who to use and we are so pleased we did. Harry Tom & Dan were fantastic with them both. So patient & understanding I would highly recommend this firm. from a very happy James & family

November 18, 2021
Unprompted review
Rated 3 out of 5 stars

A fair 3 star review

I gave 3 stars because Parnabys was able to accommodate our move at very short notice which was brilliant. The lads are really nice and friendly and made the move seem effortless.

However, I couldn't rate the service higher due to lack of care with our furniture/items. As we open more boxes, we are noticing more things broken or bashed/scratched. This includes desktop computer (feet smashed), main living room TV (permanent scratch on the panel, and now making a weird buzzing sound as a result of being dropped/bashed). One of the removal men wasn't very careful with lowering a foot stool unit into the living room and hit the foot off the wall, leaving a permanent chip.

So overall, great accomodation at short notice, nice bunch of lads, but lack of respect/care for people's belongings.

August 12, 2021
Unprompted review
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Reply from Parnaby House Removals

Hi Sid
I’m so sorry your move went this way. I have no excuses to be honest this shouldn’t happen. I’ll be honest I don’t remember the move I’ve just noticed the review or I would have answered when it was fresh in my mind. Again really sorry we were not at our best for you.

Best wishes
Anthony

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