Partacus.de Reviews 157

Well, I'r rather give 0 stars if that would be possible.
Asked for the availability of a product, received a reply that their stock was at the supplier. Ordered a part and it turned out not to be available and my order was cancelled. That was in March.
That's where the real problems started. I should have checked for reviews before I transferred any money.
After numerous e-mails from my end (sometimes I did not get an answer, sometimes some kind of excuse) I started calling instead of e-mailing and I finally received my money back after 5 months. This company is a scam if you need a refund, beware!

After ordering a part from Partacus, I got the message that the part was no longer in stock. While a bummer - as Partacus seemed to be the only one with the part in stock - it can't be helped.

However, I have had to send several emails before their financial department got to refunding the purchase. All in all, it took just over a month for me to get my money back - but at least I did get it back.

My advice: Make sure they have the part in stock first. It seems like this is a fine company, but seeing the other reviews on this site, the financial department does not seem to have its act together. They are, as they say , a small company with just one person running financials, but that should be no excuse for over a month of refund time.

2017-05-29
Dear Leif Gustafsson,
thank you for the order.

Unfortunately due to the system update the items have been already sold out so that we had to cancel the order.
The money will be refunded back on your account.
We apologies for the inconvenience it may cause you.
Mit freundlicher Empfehlung/ Best regards

Kundenbetreuung/ Customer support

PARTACUS.de

Inh. Alexander Weselski

30519 Hannover Schützenallee 1
Sprechzeiten:
Mo-Fr. 9-12 Uhr und 14-17 Uhr
Tel.: 0511 - 727 598 80
Fax.: 0511 - 370 264 7

Am 15.06.2017 um 10:33 schrieb leifg:

187,34 EUR
Belopp i kr:-1 846,00 kr
Växelkurs:9,853741*
Köpdatum:2017-05-29
Bokföringsdatum:2017-05-31
Plats:Hannover
Text:Payone Weselski Alex
* Den redovisade växelkursen inkluderar ett valutaväxlingspåslag om 1.25 %
Leif Gustafss0n
Best regards,
i.A. O. Todorova
Service-Team Dear Sir,
the information is now processed by our accounting department. Soon you will receive the payment back.
0511 72759880 (Mo-Fr 9-12 und 14-17 Uhr)

Repayment after one month 2017-07-01

Customers shall be banked. Alexander Weselski
Huddinge 2017-07-06
Leif Gustafsson

Don't do business with this company!!! On 18-5-2017 I ordered a part and payed for it. One day later the mailed me that they could not deliver the part and would refurse my order and pay back to my credit card. It is the 26 of june and after 4 mails still no pay back although they only once answered me back on the 13th of june:

"Dear Sir,
the information is now processed by our accounting department. Soon you will receive the payment back"

I still haven't received a full refund.
Sincerely,
Dennis From The Netherlands

I don´t recommend Partacus.de.

Last february I found the window switch that I needed for my Alfa Romeo.

After several weeks they informed to me about the unavailability of that part and offered to me an alternative reference. I accepted this option but after two months Partacus wasn´t capable to obtain the part from any supplier. Then I cancelled my order and they sent to me a message about the return of my credit card payment "in few days". Three weeks ago I didn´t receive my money and its customer service don´t reply my emails.

German efficiency?

Bought mudflaps from them approx one month ago. Asked for more money claiming the item was more expensive than listed. Delivery was promised within a few days. Got an email shortly after informing me the item was discontinued but my card was still charged. Was told i would be refunded immmediately. Nearly four weeks and ten emails later STILL no refund. AVOID THIS SUPPOSED "COMPANY"" LIKE THE PLAGUE UNLESS YOU LIKE GIVING YOUR MONEY AWAY!!! ABSOLUTE DISGRACE OF A COMPANY.

Paid £85.00 for a clutch cable which they said was in stock 3 months later, I had to get my credit company to do a charge back which took another month to sort out and through all this there was never any communication from the company all emails ignored and phone never answered so my only conclusion Is that this business is a scam.
AVOID AT ALL COSTS

Until now (30.03.2017) I don't have any information about the shipment number 533084008376 with international shipment number CL620014420DE.
I still haven't receive my ECU in the order 67951 after one month.(place order on Partacus.de from 27.02.2017). Your cupidity and irresponsibility have killed my business. I wish Partacus.de will go bankrupt in near future to nobody become your victim like me.

I have both a part but after i get a notification email from them that was not available in there store. After 1 month i am waiting for refund ..... very bad communication, after this week if i don't get my refund, i will inform local authority (Police)