The operative that I dealt with was supper helpful, his English was very good (as my spoken French is poor), and he explained everything in simple terms and was very thorough (Yann Girard). He exp... See more
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See what reviewers are saying
Superb experience honestly, even though I am unable to express myself so well in French, the advisor literally held my hand every step of the way, explaining every detail , slowly and repeating where... See more
The advice given was clearly presented over the phone. The documents received by email were clear to follow and understand. The prices offered were extremely favourable and reduced my outgoings signif... See more
Excellent WhatsApp chat with Adnane who provided everything I needed (and it was a lot), including a new fixed offer for the next 12 months which I've accepted. Very happy with the service over the la... See more
Company details
Written by the company
Leader de l’électricité en Suisse depuis 1894, Alpiq fournit aux particuliers français une énergie fiable et compétitive. 100 % de nos clients paient moins cher que le tarif réglementé et bénéficient d’un service client réactif et à l’écoute !
Contact info
4.8
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
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Yea it's good..
Yea it's good... Main thing is that.. Some one who speak English... It's very important things...
May 16, 2025
Unprompted review
Very helpful
March 12, 2025
Unprompted review
very helpful in changing addresses for…
very helpful in changing addresses for contract
March 11, 2025
Unprompted review
Excellent service
Excellent service, friendly, clear and efficient service from Roman.
March 3, 2025
Unprompted review
Reply from Alpiq
Hello,
Thank you for your feedback! 😊 We are delighted that you appreciated the kindness, clarity, and efficiency of our advisor. Our team remains available for any request or assistance.
Best regards,
The Alpiq Team
Friendly and efficient
Friendly and efficient. What more can you ask for? 100% happy.
February 18, 2025
Unprompted review
Reply from Alpiq
Hello,
Thank you for your feedback! 😊 We are delighted that the friendliness and efficiency of our services bring you complete satisfaction. For any questions or further assistance, our customer service is at your disposal.
Best regards,
The Alpiq Team
Victorien était au top !!
February 11, 2025
Unprompted review
Reply from Alpiq
Bonjour,
Merci pour votre retour ! 😊 Nous sommes ravis que notre conseiller ait su vous accompagner avec professionnalisme. Je vous invite à solliciter notre service client pour toute question ou besoin.
Bien à vous,
L'équipe Alpiq
Reply from Alpiq
Bonjour,
Merci pour votre retour et bienvenue chez Alpiq ! 😊 Nous sommes ravis que notre simplicité et rapidité de souscription vous plaisent. Si vous avez des questions, notre équipe est à votre service par téléphone, email, Whatsapp, Facebook Messenger, Twitter DM.
Bien à vous,
L’équipe Alpiq
Reply from Alpiq
Bonjour,
Merci pour votre retour ! 😊 Nous sommes ravis que notre service client ait su vous offrir un accompagnement de qualité. Nous restons à votre disposition pour toute demande.
Bien à vous,
L’équipe Alpiq
Reply from Alpiq
Bonjour,
Merci beaucoup pour votre retour ! Nous sommes ravis que nos services vous plaisent. 😊 Nous restons à votre disposition pour toute question ou besoin.
Bien à vous,
L’équipe Alpiq
Reply from Alpiq
Bonjour,
Merci pour votre retour ! Nous sommes heureux que notre service client ait su répondre rapidement à vos attentes. 😊 Nous restons à votre disposition pour toute question ou besoin.
Bien à vous,
L’équipe Alpiq
Reply from Alpiq
Bonjour,
Merci pour votre retour et bienvenue chez Alpiq ! 😊 Nous sommes ravis que vous ayez apprécié notre simplicité et rapidité de souscription. N'hésitez pas à nous solliciter pour toute question ou besoin.
Bien à vous,
L'équipe Alpiq
Exceptional
Great service!!!!
The customer support is always active and helpful, they really surpass my expectations. Thank you! :)
December 27, 2024
Unprompted review
Reply from Alpiq
Hello,
Thank you so much for your amazing feedback! 😊 We're thrilled to hear that our customer support exceeded your expectations. Providing active and helpful assistance is at the heart of what we do. Feel free to reach out anytime. We're here for you!
Best regards,
The Alpiq Team
Great service
Great service. French (a bit quick at times) and English contact very good. Pleased with the end result!
December 9, 2024
Unprompted review
Reply from Alpiq
Hello,
Thank you for your kind feedback! We are delighted that our team provided great service in both French and English. Your satisfaction is what drives us. 😊
Best regards,
The Alpiq Team
Reply from Alpiq
Bonjour,
Merci pour votre retour ! 😊 C'est un plaisir d'avoir pu vous apporter des explications claires. Si vous avez d'autres questions, nous restons à votre disposition.
Bien à vous,
L'équipe Alpiq
Interlocutrice tres sympatique
Interlocutrice tres sympatique, agreable, réactive, expication simple mais efficace donne les reponses aux questions.
Je recommande.
December 2, 2024
Unprompted review
Reply from Alpiq
Bonjour,
Merci beaucoup pour votre retour et votre recommandation ! 😊 Nous sommes ravis que notre conseillère ait su répondre à vos attentes avec professionnalisme et efficacité. Si vous avez d'autres questions ou besoin, n’hésitez pas à nous contacter.
Bien à vous,
L'équipe Alpiq
Reply from Alpiq
Bonjour,
Merci beaucoup pour votre retour ! 😊 Nous sommes ravis que votre expérience chez Alpiq soit à la hauteur de vos attentes. N’hésitez pas à nous contacter pour toute question ou besoin.
Bien à vous,
L'équipe Alpiq
Super super
November 19, 2024
Unprompted review
Reply from Alpiq
Bonjour,
Un grand merci pour votre retour enthousiaste ! 😊 Nous sommes ravis que vous soyez pleinement satisfait de nos services. Si vous avez des questions ou avez besoin d'assistance, notre équipe reste à votre entière disposition pour vous accompagner.
Bien à vous,
L'équipe Alpiq
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