Six months of delays, security issues, and hidden charges
I had an extremely bad experience with Société Générale Algérie (Constantine).
I requested a new card and cheque and i was sent back more than four times over a period of about six months. Each visit meant hours of waiting and the same answer: come back another time. When they finally gave me the card, it was handed over without a sealed envelope or PIN, which is unacceptable and raises serious security concerns.
I clearly asked for my mobile app and bank account to be closed since I no longer use this account. I was told the app was closed and that I would not be charged. Later, I discovered the account was still active, fees were still applied, and there were even unexplained debts.
This bank does not respect customers’ time, gives false assurances, and creates problems instead of solving them. If you value transparency, security, and basic customer service, think twice before dealing with this branch.