Partridge BMW Reviews 

The team at Partridge always solve our queries- Thank you to Alex, Stephanie, Jason, Georgie and Abbie for all of their help and guidance over the years. Couldn't recommend the team enough.

I am thrilled with my new mini, purchased last month and couldn't have asked for better customer service by Maddy who was helpful, friendly, informative and supportive. My first time part exchanging a car and it really couldn't have been easier and more straight forward! Thank you so much for all of your help!

Great customer service and communication. The car arrived ahead of initially expected. Very happy.

This is the first time I have ever reviewed a business but feel compelled to leave a review after my appalling experience this week with Partridge BMW.

I purchased an approved used BMW from Partridge BMW in February this year. Before I agreed to leave a deposit on the vehicle they agreed that they would replace the drivers interior door trim which didn’t match any of the other trim.. Prior to collecting the car I was informed that there would be a delay on the trim and this could take up to 8 weeks to arrive at the dealership, then an extra few days to be posted to me.

I contacted the parts department on Monday to enquire if they had received it, I was told by the person I spoke with that they would look in to it for me and call me back within a few minutes, I received no reply!. 4 hours later I called again and spoke with someone else in Parts, they also told me they would look in to this for me and assured me that they would call me back in a few minutes, it never happened!

Tuesday - Day 2
I Called the dealership again and asked to speak to the aftersales manager, I was put on hold for a while then informed that the Sales Manager was dealing with my missing part and would call me back after he came out of an interview, Yet again , no such reply was received!

Wednesday -Day 3
Frustrated with the 3 previous promises of a call back not being fulfilled, I again phoned the dealership and this time requested to speak to the Sales Manager directly. on this occasion I was actually put through to him. During our conversation I explained my frustration that it had taken 3 days to speak with someone regarding the missing door trim. He said he would find out where the trim was and when I could expect to receive it and confirmed that he would call me back the same day, this did not happen! sick of the frustration and being repeatedly lied to, I didn’t call again on Thursday.

Friday- Day 5

I called again this morning and spoke to someone in the contact centre, after repeating to her everything that had happened previously, she informed me that the sales manager was not on site but working from home today, after another brief period on hold she told me she had spoken with the sales manager and he would call me back today. Yet again this did not happen!

I find it hard to believe there are any positive reviews concerning Partridge BMW given the very negative experience and appalling customer service I have received this week and unfortunately it’s ongoing, after 5 days so far and repeated telephone calls, I still don’t have an answer as to when I can expect to receive the door trim which I was promised at the time of purchase 9 weeks ago.

I picked up my used BMW 220i Active Tourer yesterday. James Scott dealt with me throughout the process. Whilst James is relatively new to Partridge BMW, he was extremely knowledgeable, professional and very friendly. He was very patient, took his time and explained everything we needed to know, without being pushy. James has also followed up with me today to ensure all is ok and I'm happy. Nick Oliver was extremely helpful too. I would certainly recommend James and the Partridge team.

Izabela Lazi has helped me understand what I needed and helped with any queries that I had. I think one thing to add would be to let customers know what else is required early on so that all confirmations required can be done upfront to avoid any delays in delivery.

Deeply disappointed with the service from Partridge of Hampshire BMW. I am being forced to give them 1 star as 0 star is not an option.

I don’t normally leave reviews, but my experience here has been so frustrating and unacceptable that I feel people need to be warned.

My BMW 6 Series, purchased as a BMW Approved Used Car from Arnold Clark Kirkcaldy BMW, was taken to Partridge of Hampshire on January 2, 2025, to fix several faults that should never exist in a certified vehicle:
• Driver-side headlight washer nozzle didn’t retract.
• Seatbelt wouldn’t retract or tighten while driving—a clear safety issue.

Initially, Partridge refused to carry out the work under warranty, citing prior non-BMW-standard repairs. Eventually, Arnold Clark agreed to cover the costs, and Partridge claimed the vehicle was ready for collection.

But when I arrived on January 19 to collect the car, the chaos continued.
It was clear the repairs were poorly done:
• The front bumper was badly misaligned, with large panel gaps between the headlights and bonnet.
• The seatbelt issue was still unresolved.
• I was told the bumper couldn’t be aligned properly due to suspected accident damage (although when i dropped the car off to them the bumper was perfectly aligned)

After nearly two months without my vehicle, I returned again on February 28 to collect it, only to find the bumper still not perfectly alligned. I was told this was “the best they could do.” Even worse, the driver-side headlight was now scratched, something that was not there when I left the car with them. Saddest part was Sara, who was supposed to be my point of contact and overseeing the repairs, had no idea where my car even was. She repeatedly insisted that the repair wasn’t done—even though I had written confirmation that it was complete and ready for pickup.

I have not been provided with any invoices or records of the work they have done in spite of repeatedly asking them to provide it.

To add insult to injury, I have formally complained to BMW about the situation, but received no help from them. Now, 5 months on Partridges of Hampshire are even trying to blame me for the scratches on the headlight.

To summarise:
• My car was in their workshop for nearly two months.
• I was not provided a courtesy car, despite repeated requests.
• Communication was poor, misleading, and inconsistent throughout.
• After all that time, the vehicle was returned to me in worse condition than when I left it.

I bought a BMW Approved Used vehicle to avoid this kind of experience—but Partridge of Hampshire delivered exactly what you’d expect from a careless backstreet garage, not a premium dealership.

This whole ordeal has been costly, stressful, and absolutely unacceptable. I would advise anyone thinking of trusting their car with this dealership to think twice.

My BMW 530d Touring was booked in for an EGR Cooler recall. The work was carried out without any issues and I was kept informed of progress throughout. The video health check was helpful. On collection David Roberts clearly explained the work that had been carried out. He was also very helpful giving advice on other queries I had. He was very knowledgeable and very personable. A real credit to the dealership. I also appreciated the follow up call by CJ. Many thanks.

Had to drive 60 miles to Southampton to test drive a Polestar, so tied it in with a booking for a test drive of an iX on the way back. All agreed on the Wednesday, turned up on Saturday for the test drive, the salesman I had arranged it with wasn't there and the one we were left with did not want to allow the test drive until "we have gone through some figures".
I went along with it at first but asked if the family could look over the car while we talked numbers, to which he replied "He'd have to find the key, so let's do this first". He then started making me spec the car I was looking at so that he could produce a finance quote, while my wife and two children stood there watching.
The salesman was rude, disinterested in even letting us see the car, and apparently blind to the fact that there are a lot of other BMW dealers out there.
We are getting a Polestar.

I recently got my new company BMW via Partridges. Overall it was a good experience. Unfortunately there was an issue with the initial delivery and that had to be cancelled last minute. This was really disappointing but I have to say Izabela from Partridge was fantastic. She explained what has happened and assured me she would resolve the situation. She did this by keeping me updated and do everything she could to make sure the next delivery went smoothly. She was a pleasure to deal with. Problems happen it’s how they are dealt with and Izabela did a great job and resolved things.

Further to my review on the 13/11/2024
Still.. zero communication from the "management team" either by telephone or email..
My guess is that they ignore unhappy customers and just hope it will go away with time.. how unprofessional! ..
My advice is to avoid this dealership as its all about numbers and not customer satisfaction

Got my new company car through Partridge BMW kept up to speed very step of the way .. special shout out to Lucy (shes is a star)

I ordered my car from Partridge of Hampshire remotely, I have been receiving excellent communication from Zdenek during the process.

Zdenek has even kindly arranged a demo vehicle for me prior to the delivery of my car this coming summer.

Looking forward to collecting my car from the dealership so I can pass my thanks on in person.

Amazing customer service, I am a very happy customer, car is amazing!!

First time buying a car without viewing it in person. Been looking for a 330d Msport for a while now and I found the perfect one at Partridge . The only problem was I live in Northern Ireland. I initially dealt with Alex for the pre sale process and it was a pleasure no pushy sales techniques. Alex answered all the questions I had and sent a detailed video of the car over. I went ahead with the purchase and flew over to Southampton were I was met by James who collected me at the airport and took me to the dealership were he spent time going through all the features of the car and sorting a few minor issues. It was a pleasure dealing with Partridge of Hampshire. Would definitely recommend and consider them for any future purchases.

Great experience. James was great to deal with and nothing was too much trouble. It can be a little daunting buying a vehicle from 250mls away but the car is amazing and this has been the best BMW dealer I have dealt with.

My second online purchase of an approved used BMW, this time from Partridge, Eastleigh. Some trepidation’s but soon put at ease by Alex who handled the whole pre-purchase process with a calm professionalism, and
promptly answered all my questions with believable honesty. Lengthy walk around video was priceless.
Collection process went swiftly and smoothly handled by James who patiently guided me through the paperwork and some of the daunting newer car technology. Cannot fault my initial driving experience with my 73 plate, 2 Series, M Sport Coupe, 220i.
Will extend my BMW service package to include this car and hopefully look forward to another few years incident free motoring. Will strongly consider Partridge for future car purchases.

My husband and me have been searching for the right second car for ages, we knew we specifically wanted the Volvo XC40 and my husband found this particular model at Partridge BMW.

We firstly spoke to James to book the test drive, who couldn’t do enough to help us and has been amazing throughout the whole experience. He made it completely easy and we couldn’t have asked for better help with guiding us to pick our new car. Jason dealt with us with all of our financing and he was just as friendly and helpful. They have both been really attentive and answered any questions or worries we may have had. The whole experience has been absolutely seamless, the car is just what we were looking for, and we’ve driven it away today absolutely chuffed. Not only does it look beautiful it drives beautifully too! Thanks guys, I’m not sure could ever go anywhere else now.

The customer service from Izabela was first class, she was knowledgeable, helpful and very friendly.

Izabella was really helpful and secured me a quicker delivery date than anticipated. Great customer service.