Partridge MINI Reviews 294

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, patient, and professional, making the entire process enjoyable and stress-free. Many appreciate the detailed explanations and informative advice provided, noting the absence of high-pressure sales tactics. The service is frequently described as excellent, with people highlighting the smooth and efficient experience from initial inquiry to car handover. Consumers also commend the outstanding customer service, emphasizing the team's attentiveness and willingness to go above and above. However, some people were dissatisfied with occasional issues, such as being passed between different contacts and experiencing damage to their vehicles during servicing, and issues with the resolution of these incidents.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being helpful,... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent service,... See more

Product

People report positive experiences with product. Many customers express delight in purchasing their dream... See more

User experience

Consumers find the user experience to be overwhelmingly positive. Many reviewers describe the process as... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had an amazing experience picking up my new mini. Rowan was extremely helpful and patient taking me through all the controls. He also seemed genuinely excited for me which made the whole experien... See more

Company replied

Rated 5 out of 5 stars

We have been very impressed with staff at Partridge Mini over the years. We collected Mini number 4 today! Jack has looked after us from day one of this purchase. He has been kind,attentive and nothi... See more

Company replied

Rated 5 out of 5 stars

From walking in the showroom to picking up the car Chris made the whole experience a pleasure. There was none of the dreaded hard sales pitch just friendly Informative and helpful advice. Every step o... See more

Company replied

Rated 5 out of 5 stars

Our experience at Partridge MINI was wonderful from day one up to the handover of the car. Ricardo Lopes was incredibly helpful, knowledgable and patient. We weren’t sure about what we wanted and he... See more

Company replied


Company details

  1. MINI dealer

Written by the company

Welcome to Partridge MINI. Your authorised local MINI retailer, with excellent offers on new and approved used MINIs. Visit us today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

294 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent service

Excellent service, support and expertise provided by Chris Holder at Mini Partridge.
Car was designed using their configurator & then we added on the body kit and options to create a really unique and great looking JCW.
Really pleased with the end result when it was delivered 14 weeks later.
Well done 👍

December 19, 2025
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Jeff
Thank you for taking the time to share such a positive review of your Partridge experience, which is very much appreciated and we know Chris will be delighted to receive such feedback.
It’s great to know you enjoyed using the configurator and that the additional body kit and options helped create a truly unique JCW.
Thank you again for your kind words and for choosing Partridge MINI — we hope you enjoy every mile in your new car
Best wishes The Partridge Team

Rated 5 out of 5 stars

From Mini Cooper to Mini Countryman

Just picked up my new countryman from partridge. TBH I was nervous about changing from my cooper s to a bigger car and an automatic! I shouldn’t have worried! Ricky Lopez guided me through the process and gave me so much confidence, he was brilliant from start to finish, and made the whole experience so easy, and fun. He helped to find me my dream car! Thank you! He is so knowledgeable and his enthusiasm is infectious! Highly recommend!

December 19, 2025
Unprompted review
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Reply from Partridge MINI

Hi Marie
Thank you so much for this amazing review! We’re absolutely thrilled to hear how much you’re loving your new Countryman—and even more pleased that the move from a Cooper S (and to an automatic!) turned out to be such a great experience.
Ricky will be delighted to read your kind words. His knowledge, enthusiasm, and genuine care for our customers really do make a difference, and it’s fantastic to hear that he helped you feel confident every step of the way while finding your dream car.
Enjoy every mile in your new MINI, and thank you again for choosing Partridge and for the glowing recommendation. We look forward to welcoming you back in the future!
Best wishes The Partridge Team

Rated 5 out of 5 stars

Ben Sillence was most helpful from the…

Ben Sillence was most helpful from the first contact to the handover.
He was very professional during the whole process and made it a very good experience buying our loverly Mini Cooper S.

December 18, 2025
Unprompted review
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Reply from Partridge MINI

Hi Caroline
Thank you for the wonderful review, its great to know that Ben was both helpful and professional in creating a good buying experience and your comments are very much appreciated.
We will certainly share your feedback with Ben, which we know will be delighted to receive.
We wish you many happy motoring miles in your lovely MINI Cooper S.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Exceptional customer service

I have just purchased a new Mini from Ricardo Lopez. It was an absolute pleasure doing business with him, he was professional and courteous at all times. His patience and good humour made the whole process completely straightforward with no issues whatsoever.

December 16, 2025
Unprompted review
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Reply from Partridge MINI

Hi Steve
Thank you for the review and your wonderful feedback, which we are delighted to see and to hear you enjoyed the purchase of your new MINI.
We will certainly pass your comments onto Ricardo, who we know will be thrilled.
Wishing you many happy motoring miles.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Ben was great

Ben was great. Excellent test drive and ran through all of the options. Not pushy.

December 13, 2025
Unprompted review
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Reply from Partridge MINI

Hi Ellie
Thank you for taking the time to leave a review, which is very much appreciated and we will certainly share with Ben, who we know will be delighted to receive your feedback.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Ben was very helpful

Ben was very helpful, polite and genuine

December 12, 2025
Unprompted review
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Reply from Partridge MINI

Hi Jayne
Thank you for taking the time to leave a review, which we know Ben will be delighted to receive.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Ricky Lopes was most helpful and…

Ricky Lopes was most helpful and kmowledgable when we purchased a used Mini from Partridge Chandlers Ford; full explanation of all aspects of the car at the time and also of post purchase questions.
Facilitated borrowing car to check home-garage-fit was great. All-in-all a good business experience

November 21, 2025
Unprompted review
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Reply from Partridge MINI

Hi Mike
We are delighted to learn that you have enjoyed the Partridge experience and that Ricky was most helpful, we know he will be thrilled to receive your feedback.
If there are any other questions, or if we can be of any further assistance, please do make contact.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Thank you Ricky Lopes

Thank you so much Ricky Lopes for your excellent service. This has been a great experience so far. This is the second mini I've purchased from Partridge Mini in the last 3 years and very pleased with the service.

November 30, 2025
Unprompted review
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Reply from Partridge MINI

Its wonderful to welcome you back to Partridge and we are delighted to hear another MINI is on the way.
Ricky will be thrilled with your feedback and we wish you many happy motoring miles.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Excellent service

Excellent service
Ricky was great, from start to finish. Very knowledgable, explained everything very well. Would highly recommend.

November 22, 2025
Unprompted review
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Reply from Partridge MINI

Hi Emma
Thank you for the recommendation and wonderful review.
We are delighted to learn that Ricky was able to assist in the purchase of your MINI and we know he will be thrilled to receive your comments.
Wishing you many happy motoring miles.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Excellent service from start to finish

Second mini we've purchased from Partridges at Chandlers Ford in the last 3 years. Received an excellent service from start to finish. Ricky Lopes was the salesman and he was very professional and courteous throughout and made us feel very valued. Great after sales service as well with any queries we raised. I'm sure it wont be the last time we use this company.

October 23, 2025
Unprompted review
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Reply from Partridge MINI

Hi Nicholas
Welcome back!
We are delighted that you have chosen Partridge again for your next MINI and even more pleased to hear that Ricky was able to provide the service you were looking for.
Your comments and feedback mean a great deal to Ricky and the Team, and they are truly appreciated by all of us at Partridge.
We look forward to welcoming you back in the future and in the meantime wish you many happy motoring miles.
Kind regards The Partridge Team

Rated 5 out of 5 stars

New Mini!

Very knowledgeable and helpful support. Very quick to address queries and concerns. Love the car!

November 14, 2025
Unprompted review
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Reply from Partridge MINI

Hi Mrs Clean
Thank you for taking the time to leave such a great review, the Team will be delighted, as we are to learn you Love your MINI.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Best car purchase experience!

Test drive booking was so easy and confirmed with a call back that allowed for booking 2 vehicles for comparison purposes.
On arrival, reception was great. Everyone was really helpful and welcoming. Arrangements exactly as discussed and zero hassle.
Sale options were all clear and finance regulations handled.
Ben, sales rep, was immense throughout, going the extra yards to answer questions, provide accurate information and recommend. Always talking from a place of experience and expertise.

November 1, 2025
Unprompted review
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Reply from Partridge MINI

Hi Ross
Thank you so much for taking the time to leave such a wonderful review of your recent experience with Partridge. We are delighted to hear that Ben and the Team helped make your car purchase such a smooth and enjoyable process.
We will be sure to share your kind comments with Ben, we know he will be thrilled to receive your praise!
If you have any further questions, please do not hesitate to get in touch.
Wishing you many happy miles in your new MINI.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Exceptional Service Yet Again!

This is the second car I’ve bought from this dealership, and I wouldn’t go anywhere else now.

Rowan is so helpful and patient — nothing is ever too much trouble. The whole team are approachable, kind and professional. Their customer service before, during and after the sale is excellent.

It’s reassuring to know that if I have any questions, Rowan is always happy to help. The whole process was smooth and straightforward from start to finish.

Highly recommended!

October 31, 2025
Unprompted review
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Reply from Partridge MINI

Welcome back! and thank you for the recommendation and fabulous review and we are so delighted to learn that you are enjoying the experience with Partridge.
Rowan will be so pleased with such praise, which is always wonderful to receive and we hope you enjoy the new MINI.
Wishing you lots of happy motoring.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Rowan at Partridges

Had a brilliant experience with Partridge MINI from start of my Mini Journey to collection of my Mini Countryman.

Rowan Grobler is exceptional member of the Partridge Team and made my Mini experience a smooth and seamless transition from start to finish.

He is professional, polite and helpful, always available to help with queries and put your mind at rest.

Thank you Rowan for all your help and support along the way.

Deborah Deacon

November 7, 2025
Unprompted review
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Reply from Partridge MINI

Hi Deborah
Thank you for the high praise for Rowan, we know he will be delighted and we are very pleased to learn that your experience was smooth and seamless.
Of course if there are any queries at all please do not hesitate to make contact.
Wishing you many happy motoring miles, The Partridge Team

Rated 5 out of 5 stars

Trustworthy

I travelled 140 miles having spoken to a Sales representative at Partridges about a certain Mini for sale.
I was advised in detail about the car and felt confident making the trip to view it.
After the 2 + hour drive I met Jack Anderson Sharpe. What a genuine and helpful gentleman. He spent time showing me the car and guided me on a test drive. No question I asked was ignored.
I was shown in detail the service history and my queries over brakes and pads were comprehensively answered.
My experience is that the Company is pragmatic, honest and open.
Jack is an asset to the staff. I just wish they were closer to home!

November 7, 2025
Unprompted review
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Reply from Partridge MINI

Thank you for taking the time to leave such a wonderful review of your recent experience at Partridge, which we are very pleased to receive.
We will certainly be passing on your comments to Jack, who we know will be delighted to receive such praise.
Wishing you many happy motoring miles
Best wishes The Partridge Team

Rated 5 out of 5 stars

We have just bought a used Mini Cooper…

We have just bought a used Mini Cooper and l am very happy with it. Chris dealt with us and was extremely helpful and patient with my questions and concerns.
He was very efficient, explained everything clearly, offering helpful advice and managed the part exchange of my existing car and purchase of the new one smoothly.
I would definitely go to Partridge again.

October 27, 2025
Unprompted review
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Reply from Partridge MINI

Hi Julia
Thank you for the review of your recent Partridge experience and we are very pleased to learn that Chris was able to guide you smoothly through the MINI purchasing process.
We know he will be delighted with your comments and we wish you many happy motoring miles.
Best wishes The Partridge Team

Rated 5 out of 5 stars

The whole purchase/trade in process was…

The whole purchase/trade in process was very smooth and stress free. Rowan was helpful at all times, diligent and professional throughout the process. Nothing was too much trouble.

October 30, 2025
Unprompted review
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Reply from Partridge MINI

Hi John
Thank you for the great review and we are very pleased to learn that your sales journey went smoothly.
We will certainly pass on your comments to Rowan, who we know will be delighted to receive such praise.
Wishing you many happy motoring miles.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Rowan was very polite

Rowan was very polite, friendly, knowledgeable and professional in my purchase / part exchange - happy to give Partridge and Rowan 5 stars for all aspects!

October 31, 2025
Unprompted review
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Reply from Partridge MINI

Hi Rob
Thank you so much for the super review of your MINI purchase and we are delighted to learn that Rowan was able to be of support, we know he will certainly be delighted to receive such praise.
Wishing you many happy motoring miles
The Partridge Team

Rated 5 out of 5 stars

Really great experience

Ben was really great, efficient and super helpful and was patient in helping me understand every detail. Pay him all the money!!

October 30, 2025
Unprompted review
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Reply from Partridge MINI

Thank you for your review and we are so delighted that Ben was such a support during the MINI purchasing process, we know he will be very pleased to receive your comments and we wish you many happy motoring miles.
Best wishes The Partridge Team

Rated 5 out of 5 stars

New MINI - thanks Chris :)

We purchased a mini a few weeks ago, and from start to finish Chris was exceptional in supporting us on the journey, answering many random silly questions, and ensured it was a thorough but very speedy process - much like my new mini!! thanks again Becks & Lee

October 10, 2025
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Rebecca
We are delighted to learn you have enjoyed your car buying journey and that Chris was able to support you along the way, we know he will be very pleased to receive such praise.
It also brings joy to hear you are enjoying your new MINI and we wish you many happy motoring miles.
Best wishes The Partridge Team

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