Parts arrived with minimal drama, (FedEx screwed up again).Cost and shipping time was reasonable. I cant tell if the board works, I haven't had time to install it yet. I probably would have given 5 s... See more
Company replied
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I needed some parts for an ice maker. The oem parts had been updated and were available on PartsFE. The wiring was going to be different and had me a bit concerned. The PartsFe replacement parts came... See more
Company replied
Found the part I needed at a good price 5 months ago and I installed without issue, it’s been working 24/7 without any issues.
Company replied
The part showed up curled into a U shape. When I contacted them with pictures of the box with no damage, but a picture of the U shaped tube. All they said was that I needed to contact the shippin... See more
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Company details
Written by the company
A Destination for all Restaurant Equipment Parts, Food service parts with Best prices, Same day shipping & Excellent customer support.
Contact info
700 Nicholas BLVD Suite 105, 60007, Elk Grove Village, United States
- +1 866 863 0907
- contact@partsfe.com
- partsfe.com
4.1
Great
239 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Fast shipping and good prices
Parts FE had the parts available and fast shipping and best price. Would recommend them.
April 30, 2026
Reply from PartsFE
We appreciate your kind words! It’s great to hear you were pleased with our prices and fast delivery. Thanks for recommending us, and we’d love to help again anytime!
Olivia's help with verification of a…
Olivia's help with verification of a part waa great. It was nice to get the same agent the next day. Didn't need to rehash everything.
May 7, 2026
Unprompted review
Reply from PartsFE
Thank you for sharing your experience! We’re happy Olivia made the verification process smooth and easy. We’d love to assist you again whenever you need parts.
I expected better customer service
I expected better customer service, they responded to my request but in their time and they did not refund me (until now )in a prudent time, being that the package was lost in FedEx and I have to keep waiting to see if they find it, it is no longer the customer's problem, they must return the money as soon as it is known that it was not going to arrive
Not happy with this company
April 28, 2026
Reply from PartsFE
We appreciate your review and are very sorry for the inconvenience you’ve experienced. We understand how disappointing this situation has been, especially with the shipping delay. Please rest assured that we are in constant communication with the carrier and treating your case as a priority. There is still a possibility that the package will be delivered, but if not, we will issue your refund without further delay. Thank you for your patience and understanding, and we hope to have the chance to earn back your trust in the future.
Your email ended up in my TRASH
April 27, 2026
Too long pressing time and inaccurate inventory
I ordered three items. One item was canceled the next day due to a stock issue. Seven business days later, I received an email saying that only one item had been shipped.
However, there has been no update at all regarding the remaining item.
I seriously question whether it should take this long to process an order, especially when I placed it for items that were listed as in stock on their website.
This has been a very disappointing experience, and I should have heard from others about some very negative experiences as well.
April 21, 2026
Unprompted review
Reply from PartsFE
Thank you for your honest review. We’re very sorry to hear about the delays and confusion surrounding your order. This is certainly not the experience we want our customers to have. We are working on improving our stock management and communication so situations like this can be avoided. We truly value your feedback and hope you’ll give us another opportunity to make things right.
Fast easy ordering and product arrived…
Fast easy ordering and product arrived promptly
March 25, 2026
Reply from PartsFE
We’re grateful for your feedback! Glad you enjoyed fast ordering and timely delivery. Thanks for choosing us we can’t wait to serve you again soon!
Reply from PartsFE
Thanks so much for your review! We’re glad you were satisfied with our service and support. Your trust means a lot hope to see you back again soon!
Reply from PartsFE
Thank you for your review. We’re sorry for the trouble contacting us. Your order from 03/26/2026 was delivered on 03/30/2026. We’re here if you need anything hope to serve you again!
Reply from PartsFE
Thank you for sharing your experience! It’s great to know the parts arrived quickly and are working flawlessly. We truly appreciate your support see you again soon!
Part arrive as expected
Part arrive as expected. I was able to complete the repair of the Speed Oven a TurboChef Tornado!
December 30, 2025
Reply from PartsFE
We appreciate your review! Great to hear the part fit your needs and got your Speed Oven up and running. Thanks for choosing us we look forward to helping you again!
Reply from PartsFE
Thanks so much for sharing your experience! We’re happy you liked the speed, value, and packaging. We’d love to have you shop with us again very soon!
Reply from PartsFE
Thank you for your kind words! We're glad you found our service fast and affordable. We truly appreciate your support and look forward to serving you again soon!
Reply from PartsFE
Thank you for the wonderful review! It’s great to hear your parts showed up fast and in good condition. We’re grateful for your business and hope to serve you again.
customer service was quick and reliable
October 29, 2025
Reply from PartsFE
Thank you for the great feedback! We’re happy to hear our customer service was quick and reliable. We truly appreciate your support and hope to serve you again soon.
I chose PartsFe because they had the…
I chose PartsFe because they had the best value for shipping prices compared to other sites.
October 28, 2025
Reply from PartsFE
Thank you for choosing Parts Fe! We’re so glad our shipping value stood out to you. We truly appreciate your support and hope to have the chance to serve you again soon.
Very Disappointed with PartsFe
I placed an order with PartsFe (Order #FE001017252) on October 19th, after confirming through their website and live chat that the items were in stock and ready to ship. Despite this, my order didn’t ship until October 30th — eleven days later. To make things worse, one of the parts arrived damaged and had to be returned.
I requested a replacement and was assured I’d receive an update by email. It’s now been weeks, and I still haven’t received any concrete information or shipping date. The customer service representative (“Olivia”) provided vague, copy-paste responses, with no real effort to resolve the issue or offer clear answers. Every reply was the same scripted line: “Our shipping department will update you via email.”
This kind of communication shows a complete lack of professionalism and accountability. Instead of providing a realistic timeline or alternative solutions (refund or replacement), the company leaves the customer waiting indefinitely — with no transparency at all.
As someone who regularly purchases parts for commercial kitchen equipment, I can say that companies like Parts Town or Webstaurant are far more reliable in both service and logistics. Unfortunately, PartsFe has shown poor follow-through, slow processing, and zero customer focus.
I will not be ordering from this company again, and I strongly advise others to avoid PartsFe if they value their time, money, and peace of mind.
October 30, 2025
Unprompted review
Reply from PartsFE
We sincerely apologize for the inconvenience caused and appreciate your review we can see that you have placed the order for 2 qty for the respective part. And we can see that one qty has been delivered to you and one was damaged in the transit.
Since this has been damaged with the carrier we have been closely monitoring this case with the them, And to let you know usually damage claims it takes upto 8 - 10 business days to get an exact update / confirmation on the claim.
Any how we were ready to process the replacement for you without any further delay, But unfortunately the part was out of stock with the lead time of 9 business days, And we have also sent you an email requesting the time to process the replacement but there was no response from your end.
Since we we were unable to process the replacement at the moment we are ready provide you with the refund for the part which was damaged in the transit. To get an exact confirmation on the replacement or refund our support team will be reaching out to you tomorrow in the business hours.
Exact product as stated
Exact product as stated, reasonable pricing and shipping cost. Packed well and arrived in great condition.
October 22, 2025
They took money on online order…never shipped
They took money on online order…never sent out part ordered…when I called them two weeks later.. they said that part was no longer available… And that they had a replacement that was five times more amount of money. I asked him why I had not heard that… I believe this is a scam… I did get my refund… But I had to call them.
October 21, 2025
Unprompted review
Reply from PartsFE
Thank you for your review, and we sincerely apologize for the inconvenience. We value your patience and have made improvements based on your feedback. We’d love the opportunity to serve you better next time.
The part I ordered came quickly and it…
The part I ordered came quickly and it was an exact fit.
October 22, 2025
I was informed a part would fit a…
I was informed a part would fit a product so I ordered it. It, however, does not fit. I emailed about returning it on 10/23 and haven't received any information back.
October 13, 2025
Reply from PartsFE
We’ve reviewed your order and emails and wanted to clarify a few things. It looks like your inquiries were regarding part numbers AS-75000063 and AS-S3009X, but we didn’t receive the model or serial number for your equipment. Without that info, it’s difficult for us to suggest the correct part.
Regarding your email sent on 10/23/2025, it seems it went to the Junk folder. We did receive your follow-up on 10/30/2025 requesting the return thank you for sending it again. Once we received it, our team reviewed the eligibility and provided the RMA number along with instructions to return the part.
We appreciate your patience and are happy to assist further if you need any help with finding the correct part.
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