Ordered a blower motor for a convection oven. Took a month to receive it called them a few times to try and get an update on the order. Met a lot of resistance from the one person we managed to get in... See more
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They don't respond to emails or phone messages. I tried calling multiple times, but was sent to voicemail immediately. I emailed twice but no response. I placed an order 3 weeks ago and haven't rec... See more
Since we have discovered PartsFPS it has been a refreshing discovery. 1- Their pricing is very competitive 2- They respond by email on any shipping holdups- acknowledge orders promptly, and ship ou... See more
Tried parts FPS because of reasonable prices and they showed all parts in stock. Received part of order although invoice showed complete order shipped. Call service number and got the same rude person... See more
Company details
Written by the company
We supply Restaurant equipment parts, restaurant parts, commercial food equipment parts, ice maker parts, ice machine parts, fryer parts.
Contact info
1 Radisson Plaza Ste 800 New Rochelle, NY, 10801, New york, United States
- +(315) 675 7792
- contact@partsfps.com
- partsfps.com
Hasn’t replied to negative reviews
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I was thankful they had a part to my…
I was thankful they had a part to my 1950s Hamilton Beach juicer. Thanks for being in business. I worked like a champ!
I place an order on 2/24/23 receive…
I place an order on 2/24/23 receive order # and credit card was charged, here we are 3/3/23 seven days late no parts, no tracking number nothing they have two phone numbers listed but both phone numbers failed so I end up phone my credit card company to file an dispute. do not do business with this company as you can see many bad reviews, wish known about this before i place the order. will not be doing anymore business with this company.
Did not receive total order.
I ordered 6 items but only received 2. The invoice showed it was fulfilled in full. When I emailed the company, I was then told the rest of my order was on a national back order. That should have been disclosed when I placed the order or, at very least, it should have been disclosed on the invoice.
I'm very disappointed.
Worst Company
Worst Company. Waste of my money. They do not even respond to my emails. And when they did they were rude and disrespectful. Don’t waste your time and money please!
THEY SHOULD BE SHUT DOWN
THEY SHOULD BE SHUT DOWN
If there was an option to not give a star, I wouldn't have given them 1 star. This company is a scam. I do not even think that this is a legitimate company. The first time that I ordered from Partsfps, I made a large purchase. Right away they send me an invoice and order receipt. After three days they send me a very simple, not professional email saying that some of the items that I purchased are not in stock and that I will need to wait 3-4 WEEKS to get them on stock. I replied and because I needed the items, I said that I will wait.
Today, after making another purchase a week ago, I received my package with missing items. I immediately contact costumer service with questions and concerns about my package and without any explanation and any apologies or answers to my questions they send me a return label and I was said to return the items. Very rude, with non-respect towards me and my time. In all emails there is no name, no phone number and I do not even know who I am communicating with. This is ridiculous. I am ordering restaurant equipment from many companies, and I have NEVER experienced something like this before.
Very disappointed and I will definitely not order from this company again.
wright part at fantastic price and…
wright part at fantastic price and great delivery
It’s very hard to get some one on the…
It’s very hard to get some one on the phone to address issues with shippment and orders were I got two items and missing some items with no idea when the parts are shipping.
Worst customer service
the guy who answer the phone. really rude attitude.
never use this company. they should be shut down
Fast delivery and great quality!
Great price,got it quick.
The price for the product I bought was way better then there biggest competitor.
Purchasing online was a breeze and also…
Purchasing online was a breeze and also the product came in quicker than expected. Thank you
Item was on backorder but came as…
Item was on backorder but came as promised with good communication along the way
I did not receive all of the products I…
I did not receive all of the products I ordered, when I contacted PartsFPS they said they would call me back, yet never did. Days later I made contact again, this time the agent said to call back in 2-3 hours, after calling back I was told the missing items would not be available for some time. The sale representative had a very bad attitude and sounded as if they really did not wish to assist me, at this time I still don't have all of the items I was in need of and I have no idea when I'll receive them.
Good price--Quick delivery
Good price--30% to 50% less than other vendors.
Ordering to delivery was four days.
Have tried ordering three times from…
Have tried ordering three times from company always lists parts in stock get charged immediately upon ordering only to find later parts are on back order this has happened three times 2/11/22 6/18/22 12/20/22 I'm done
Fake company
Absolutely rubbish service. Ordered the part, got the receipt with tax on it without a valid VAT number. No reply to email. No phone number, just a unit in Glasgow and a PO box number. I don't think this is a legitimate company in the UK. Avoid like the plague. Looks like a scam.
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