Extremely poor customer service – Avoid PartsInn
My experience with PartsInn has been extremely disappointing, mainly due to their terrible customer service and complete lack of communication.
I placed and paid for an order for an original Kia spare part (OEM 865261W700) on 13 September 2026. The advertised delivery time was 5–7 days, yet the process ended up taking more than 30 days.
What made the experience particularly frustrating was the way PartsInn handled customer enquiries.
Despite taking payment immediately, they failed to provide an order confirmation, order number or invoice. I had to chase them repeatedly just to get basic information about an order I had already paid for.
Their replies were mostly generic, seemingly automated responses that completely ignored the actual questions I was asking. I repeatedly requested a simple order status, an expected delivery date and confirmation of my purchase, but getting a straight answer seemed almost impossible.
When I eventually decided to cancel the order because of the delays and lack of communication, the process became even more frustrating. Getting a proper response and resolving the matter proved extremely difficult.
The advertised delivery time was not met, communication was awful, and there was virtually no meaningful customer support when things went wrong. I cannot even get a reply from the company now.