It was easy to find the part we needed considering its an AC unit that is almost 30 years old. However, I wish it was stressed that orders made after 5pm would not be processed until the next day,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was asking and paying for fast shipping, yes a little bit expensive but my stuff arrive in 2 days, was happy it brand new OEM part that work very fine... very happy experience with Parts Town, first t... See more
Company replied
I ordered some parts for our large stand mixer and a steam kettle on a Saturday and chose express delivery which made it to our business on Tuesday. Coming all the way to Van Island was great to see... See more
Company replied
The best service is dependable service. I ordered a fridge part which did not fit. Within hours it was fully remedied with full refund. You don’t always know how these issues will be dealt with whe... See more
Company replied
Company details
- #3 of 5 best companies in Kitchen Supply Store
- #16 of 23 best companies in Business to Business Service
Written by the company
Parts Town Canada makes finding, ordering, and managing genuine OEM restaurant or foodservice parts for your kitchen equipment one of the easiest tasks on your to-do list. Our huge selection of commercial kitchen parts from the world's most trusted manufacturers helps you find parts for your fryers, grills, ovens, ranges, ice machines and more all in one easy to use place. Our commitment to customer service, industry-leading technology, and same day shipping keeps your kitchen running efficiently, reliably and safely.
Written by the company
Flat Rate Shipping
Parts Delivered to You in 2 Days or Less!
All in-stock orders placed before 9 PM ET ship out the same day and will be delivered to you within 2 days or less! Our convenient flat rate shipping options includes all duties and fees and gives you the peace of mind that you're paying exactly what you would expect with no hidden charges.
Contact info
100 Thorncliffe Park Drive, M4H 1L9, Toronto, ON, Canada
- 800.239.5152
- needhelp@partstown.ca
- partstown.ca
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Online ordering was very easy. I only had the furnace model number and description of the replacement part I needed and staff were able to quickly track down the part. Part was reasonably priced and shipping was fast. Very easy process overall, great customer service.
April 16, 2026
Reply from Parts Town Canada
Hello Lynn,
We're happy to hear that our online ordering process was easy for you. We're glad our staff could quickly locate the part you needed with minimal information. Thank you for acknowledging our reasonable pricing, fast shipping, and great customer service. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Hendrysena,
We appreciate you sharing your positive experience with us! We're happy the ordering process was easy and the delivery was prompt. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello John,
We're happy our fast delivery minimized your machine downtime. Thank you for choosing Parts Town Canada!
Sebastian
The availability of parts and the staff…
The availability of parts and the staff are pleasant! The only negative is with back ordered parts, they can take awhile.
April 15, 2026
Reply from Parts Town Canada
Hello,
We appreciate you acknowledging our team and parts availability. We regret that back-ordered parts can take some time, and we are continuously working to improve this. Thank you for choosing Parts Town Canada!
Sebastian
Accurate and fast shipment
April 15, 2026
Reply from Parts Town Canada
Hello Kiryong,
Thank you for your positive feedback! We're happy to hear that you received your shipment quickly and accurately. Thank you for choosing Parts Town Canada!
Sebastian
Delivery late
My delivery is late and no notice. It’s a important part for the operation of the café
April 15, 2026
Reply from Parts Town Canada
Hello Sandra,
We regret that your delivery is late and that you weren't notified. We know the part is critical for your café. We are looking into your order and will be reaching out to you shortly.
Sebastian
Reply from Parts Town Canada
Hello,
Thank you so much for your positive review and 5 Star rating. We appreciate your business and thank you for choosing Parts Town Canada!
Sebastian
It was easy to find the part (an…
It was easy to find the part (an electric motor). The part arrived faster than promised. Good packaging. Now my Air Conditioning is working again! Thanks.
April 15, 2026
Reply from Parts Town Canada
Hello Guillermo,
We're happy to hear that you found the part easily and received it quickly! We're glad our packaging met your expectations and that your air conditioning is working again. Thank you for choosing Parts Town Canada!
Sebastian
Parts in stock and delivered fast
April 14, 2026
Reply from Parts Town Canada
Hello Chris,
Thanks so much for the 5 Star rating and positive feedback. We are pleased that you are happy with our quick delivery. Thanks for choosing Parts Town Canada!
Sebastian
Delivered Fast
April 13, 2026
Reply from Parts Town Canada
Hello Apolo,
Thank you so much for the 5 Star rating and positive review. We are thrilled that you are happy with your fast delivery. We appreciate your business.
Sebastian
fast ordering and service
April 1, 2026
Reply from Parts Town Canada
Hello Harvey,
We appreciate you taking the time to leave us this great review. We are so happy to hear that you experienced fast ordering and service. Thank you for choosing Parts Town Canada!
Sebastian
No delivery
Was all good, until shipment arrived at Barrie, and has sat there for 5 days!!
Undelivered.
It is 35 minutes from me!
April 13, 2026
Reply from Parts Town Canada
Hello Mary,
We appreciate you bringing this to our attention. We're sorry your shipment is delayed in Barrie. We'll look into why it hasn't been delivered and reach out to your shortly.
Sebastian
Customer service rep didnt understand…
Customer service rep didnt understand or acknowledge the fact that the information they are requesting isnt available and then rather than taking initiative to help me find the right part, advised me to go talk to the manufacturer myself to get the necessary part number for partstown to source and upcharge me on
April 20, 2026
Unprompted review
Reply from Parts Town Canada
Thank you for taking the time to send us your valuable feedback. We will have a leader from our team reach out to you shortly to see what we can do to make things right.
Reply from Parts Town Canada
Hello Richard,
We are happy to hear that everything was great! We appreciate you taking the time to leave us such positive feedback and a wonderful rating. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Tony,
Thank you so much for the 5 Star rating and positive review. We are thrilled that you are happy with your fast delivery. We appreciate your business.
Sebastian
Reply from Parts Town Canada
Hello Leslie,
We appreciate your feedback and are glad you found our site excellent and delivery fast. Thank you for choosing Parts Town Canada!
Sebastian
I recently ordered a Samsung stove main…
I recently ordered a Samsung stove main board. The product arrived promptly and was securely packaged. After installation, the new board is working perfectly. I am very satisfied with this company.
April 11, 2026
Reply from Parts Town Canada
Hello Jay,
We're happy to hear that the Samsung stove main board arrived promptly, was well-packaged, and is working perfectly after installation! We appreciate your satisfaction and thank you for your positive feedback.
Sebastian
Reply from Parts Town Canada
Hello Harbans,
Thank you so much for your positive review and 5 Star rating. We appreciate your business and thank you for choosing Parts Town Canada!
Sebastian
Fast delivery
April 10, 2026
Reply from Parts Town Canada
Hello,
Thank you so much for the 5 Star rating and positive review. We are thrilled that you are happy with your fast delivery. We appreciate your business.
Sebastian
Parts selection and order completion
Parts selection, for the parts that I needed, was excellent. The quote with pricing and delivery for the customer came remarkably quick, once parts were ordered, they arrived in a very timely matter.
April 7, 2026
Reply from Parts Town Canada
Hello John,
Thank you for your feedback! We're happy to hear that you found the parts selection excellent and the quote with pricing and delivery quick. We're also glad the parts arrived in a timely manner. Thank you for choosing Parts Town Canada!
Sebastian
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.