It was easy to find the part we needed considering its an AC unit that is almost 30 years old. However, I wish it was stressed that orders made after 5pm would not be processed until the next day,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was asking and paying for fast shipping, yes a little bit expensive but my stuff arrive in 2 days, was happy it brand new OEM part that work very fine... very happy experience with Parts Town, first t... See more
Company replied
I ordered some parts for our large stand mixer and a steam kettle on a Saturday and chose express delivery which made it to our business on Tuesday. Coming all the way to Van Island was great to see... See more
Company replied
The best service is dependable service. I ordered a fridge part which did not fit. Within hours it was fully remedied with full refund. You don’t always know how these issues will be dealt with whe... See more
Company replied
Company details
- #3 of 5 best companies in Kitchen Supply Store
- #16 of 23 best companies in Business to Business Service
Written by the company
Parts Town Canada makes finding, ordering, and managing genuine OEM restaurant or foodservice parts for your kitchen equipment one of the easiest tasks on your to-do list. Our huge selection of commercial kitchen parts from the world's most trusted manufacturers helps you find parts for your fryers, grills, ovens, ranges, ice machines and more all in one easy to use place. Our commitment to customer service, industry-leading technology, and same day shipping keeps your kitchen running efficiently, reliably and safely.
Written by the company
Flat Rate Shipping
Parts Delivered to You in 2 Days or Less!
All in-stock orders placed before 9 PM ET ship out the same day and will be delivered to you within 2 days or less! Our convenient flat rate shipping options includes all duties and fees and gives you the peace of mind that you're paying exactly what you would expect with no hidden charges.
Contact info
100 Thorncliffe Park Drive, M4H 1L9, Toronto, ON, Canada
- 800.239.5152
- needhelp@partstown.ca
- partstown.ca
4.3
Excellent
6K reviews
Asks customers to review
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Paid for rush shipping - week late
Paid for rush shipping. Was received a week late. I have the correct address from day one, but have to call Purolator and re give it to them, which delayed a day, and then a "missed connection" occurred two more times, again not on my end. I tried to get my money back for the shipping, but Purolator advised me it was Parts town responsibility.
Update: Parts town did contact me and cover the difference between rush and ground shipping.
May 5, 2026
Reply from Parts Town Canada
Hello Hugh,
We appreciate you sharing your experience. We are concerned to hear about the significant delay with your rush shipping and the issues you encountered with the delivery process. We are actively looking into this matter and will reach out to you to further discuss this with you.
Sebastian
Jason is amazing always helpful.
Jason is amazing always helpful.
My go to for help looking up parts
May 11, 2026
Unprompted review
Reply from Parts Town Canada
Hello,
We are so glad to hear Jason provided such helpful assistance. Thank you for your kind words! Thank you for choosing Parts Town Canada!
Sebastian
Needed a replacement part for our…
Needed a replacement part for our microwave. Found it here for a great price. Excellent turnaround and it was delivered the next day. Will shop again.
May 6, 2026
Reply from Parts Town Canada
Hello Craig,
We're so happy to hear you found the replacement part you needed at a great price and received it so quickly. We appreciate your positive feedback and look forward to serving you again!
Sebastian
Great service
Great service, shipped the correct parts and they arrived quickly. Would definitely use Parts Town Canada again the next time I need a part!
May 6, 2026
Reply from Parts Town Canada
Hello Heiko,
We're so glad to hear we shipped the correct parts quickly! We appreciate your kind words and look forward to serving you again.
Sebastian
Really fast delivery and product was…
Really fast delivery and product was exactly as described
Thanks for your help guys
May 6, 2026
Reply from Parts Town Canada
Hello Pierre,
We're so glad to hear your delivery was fast and the product was exactly as described. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Ken,
Thank you so much for your positive review and 5 Star rating. We appreciate your business and thank you for choosing Parts Town Canada!
Sebastian
speed of the delivery
May 6, 2026
Reply from Parts Town Canada
Hello Denyse,
We appreciate your feedback. Thank you for choosing Parts Town Canada!
Sebastian
3D Parts viewer is very helpful and…
3D Parts viewer is very helpful and delivery was prompt and on time.
May 5, 2026
Reply from Parts Town Canada
Hello Alain,
We truly appreciate your positive feedback and 5-star rating. We are so glad our 3D parts viewer and prompt delivery were helpful. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Ayad,
Thank you so much for your positive review and 5 Star rating. We appreciate your business and thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Sibylle,
We're glad service and returns were easy. Thank you for choosing Parts Town Canada!
Sebastian
Shipping fee is 60% more than the price…
Shipping fee is 60% more than the price of the product i ordered. for such a small item shipping was extremely high price.
April 27, 2026
Reply from Parts Town Canada
Hello,
We appreciate your feedback regarding the shipping cost. We understand your concern about the high shipping fee. Our team is reviewing your order and will reach out to you shortly to discuss your feedback further.
Sebastian
Easy to source the proper replacement…
Easy to source the proper replacement part. Quick delivery.
May 4, 2026
Reply from Parts Town Canada
Hello Brian,
We're glad you found the right part easily and appreciate your positive feedback on our quick delivery! Thank you for choosing Parts Town Canada!
Sebastian
The delivery arrived much faster than I…
The delivery arrived much faster than I expected.
Really appriciat it . Thank you.
May 3, 2026
Reply from Parts Town Canada
Hello Suthes,
We're happy to hear that your delivery arrived so quickly! We really appreciate you taking the time to leave us this positive feedback. Thank you for choosing Parts Town Canada!
Sebastian
Large selection
Parts Town website is easy to navigate, and they have the largest inventory of parts they I've found.
With an account they offer good discounts.
Also, if you need something fast, they have express shipping available at a reasonable rate.
May 1, 2026
Reply from Parts Town Canada
Hello John,
We're happy to hear that our website is easy to navigate and that you've found our parts inventory to be comprehensive. We appreciate you mentioning the account discounts and reasonable express shipping rates. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Vonnie,
We appreciate your positive feedback and 5-star rating! We are happy to hear that you consistently receive great service and fast parts delivery. Thank you for choosing Parts Town Canada!
Sebastian
Plenty of stock
Plenty of stock. A little pricey but when you need parts quick cost most times doesn't play into it.
May 1, 2026
Reply from Parts Town Canada
Hello Robert,
We're happy to hear that we had the part you needed in stock! We know that getting parts quickly is important, and appreciate your feedback regarding pricing. Thank you for choosing Parts Town Canada!
Sebastian
I am very satisfied with your service
I am very satisfied with your service. Since it's still winter and my children have caught colds, your quick and accurate delivery of the parts made us feel warm and welcome back. Thank you so much!
May 1, 2026
Reply from Parts Town Canada
Hello Jian,
We're happy to hear that our prompt and precise delivery provided comfort during this chilly season and your children's colds. Thank you so much for your positive feedback; we appreciate it!
Sebastian
Reply from Parts Town Canada
Hello Attila,
We're happy to hear the ordering process was easy, and your delivery was fast! Thank you for choosing Parts Town Canada!
Sebastian
Fast delivery, fair price
Once my order was in everything was excellent, from initial email stating the order was recieved to the email for a follow on the order.
I received my part within the time line mentioned., fast delivery. Fair Price.
Very satisfied with the overall services
May 1, 2026
Reply from Parts Town Canada
Hello Gaetan,
We're happy to hear that you were very satisfied with our services! We appreciate your feedback regarding the order process and the prompt delivery. Thank you for taking the time to share your positive experience.
Sebastian
Reply from Parts Town Canada
Hello Chris,
We appreciate you taking the time to leave us this great feedback. We're happy to hear that you found what you needed with us! Thank you for choosing Parts Town Canada!
Sebastian
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