The online chat function is very quick to connect you to a real person. My experience dealing with the Customer Service Agents was a positive one. My issue was resolved quickly.
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See what reviewers are saying
Excellent support! The team was knowledgeable, courteous, and resolved our issues with great attention to detail. I greatly appreciate the high level of support provided. The responsiveness and thor... See more
Alero contacted me to cancel as unfortunately there original offer was a scam and has hidden subscription within it so then they blackmail you into having to give a review to get a refund. Not quite w... See more
I had an issue and their customer service were helpful on resolving this matter. Good support. Thanks to Claire for your great service.
4.2
Great
124 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Thank you Emerald,
February 9, 2026
Unprompted review
They answer my question very fast and…
They answer my question very fast and they gave me a solution!
July 4, 2025
Unprompted review
Thanks alot Ross you were of great…
Thanks alot Ross you were of great help. I really appreciate the way u have handled my issue.
June 14, 2025
Unprompted review
😔!!!!😔😔😔✌🏻✌🏻
May 20, 2025
Unprompted review
Thank for considering to send me a…
Thank for considering to send me a refund it really means a lot.
May 12, 2025
Unprompted review
Prompt reply from Elsa
May 5, 2025
Unprompted review
Scam stay away
Scam stay away, hidden subscription.
The bait was a gift for Pandora bracelet.
SCAM SCAM SCAM
After that i canceled my credit to be safe.
I don't even believe their e-mails about my subscription have been canceled from their side.
2 euros gone
May 9, 2025
Unprompted review
The problem i had was solved very fast…
The problem i had was solved very fast . I'm really satisfied with Claire service.
April 30, 2025
Unprompted review
I reported an issue that I had
I reported an issue that I had , Elsa assisted me promptly, her solution to my problem was communicated clearly.
April 19, 2025
Unprompted review
Good customer support by KAI
April 21, 2025
Unprompted review
It's a good thing but when it comes to…
It's a good thing but when it comes to the deductions of money unexpected, it's sounds not good
April 12, 2025
Unprompted review
Mason was very helpful
April 15, 2025
Unprompted review
After getting in touch response was…
After getting in touch response was same day which was great by Zoe. appreciate that alot.
April 9, 2025
Unprompted review
The agent was realy good in terms of…
The agent was realy good in terms of assisting, the patience & communication should be top rated.
March 25, 2025
Unprompted review
My good experience with Paula and the escalation team
My good experience is that the ease of transaction, very accommodating, and most of all the assistance they offer.
Again thank you Paula and the escalation team.
March 17, 2025
Unprompted review
Very responsive and accomodating.
Anne is very responsive and accommodating. Issue has been handled well and hope to expect good results.
March 12, 2025
Unprompted review
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