Passaggio Cravatte HOMEmade italian ties Reviews 

376
•
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

Order two set of beautiful vintage silk ties and bow ties for our restaurant in Sydney. Great communication all the way through the process to ensure we got the ideal look and feel. In addition had a... See more

Rated 5 out of 5 stars

Firstly, as I see there have been a few reviews that have been less than generous, let me address those who want a mass produced product dispatched immediately; as Passaggio Cravatte’s site makes... See more

Rated 1 out of 5 stars

*Update in response to the owner* The corrected tracking number shows that the parcel was lodged on 17 August 2026. Nearly a year after I placed the order. The last update, d... See more

Company replied

Rated 1 out of 5 stars

I placed an order for a tie (#10609) on 19-Sep-2024. After several reminders to Gianni Cerutti (Passaggio Cravatte) I only received the order on 20-Dec-2024 (3 months later. Note at the time you pu... See more

Company details

  1. Clothing Supplier

Written by the company

We are a small Italian family tailor shop that makes bespoke ties, scarves and pocket-squares, where everything is handmade by me and my wife Marta in our tailor's house near Milan; just think that in each of our ancient 7 folds there are almost two meters of hem all handmade. And all the fabrics you see in our shop are vintage, so still hand-printed between 1970 and 1990. And we can only produce a few pieces a day. Also on our online shop you can choose the measurements you want of length and width, in cm or in inches, of your tie, and whether to have your initials embroidered, again on the back of the tie. Thanks, Gianni


Contact info

3.4

Average

TrustScore 3.5 out of 5

376 reviews

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No recent history of asking for reviews

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Replied to 37% of negative reviews

Typically replies within 1 month

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3.4

All reviews

(376)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

I found Passagio an absolute pleasure…

I found Passagio an absolute pleasure to deal with and to find someone who makes ties that are longer is and woth so much precision and still be handmade is extraordinary bravo !
(And hermes only make skinny ties now 🤷‍♂️)

August 12, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from those guys

Do not buy from those guys, you can stay 1 year to receive you tie and you don’t receive, they just steal your money and don’t even care about your emails and requests

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Cravatte ed accessori splendidi e meravigliosamente curati

Da tempo sono cliente di Passaggio Cravatte. Tra le centinaia di cravatte che possiedo, quelle confezionate da Gianni e da sua moglie Marta sono le preferite, quelle che scelgo per le occasioni speciali, oltreché nel quotidiano. La fattura e la cura dei dettagli sono eccelsi, i tessuti meravigliosi, mai banali e spesso diversi dal solito. A Gianni e a Marta va tutta la mia stima per come interpretano l'eleganza classica maschile declinandola in accessori splendidi e meravigliosamente curati.

I've been a Passaggio Cravatte customer for a long time. Of the hundreds of ties I own, those made by Gianni and his wife Marta are my favorites, the ones I choose for special occasions as well as everyday wear. The workmanship and attention to detail are superb, the fabrics wonderful, never boring and often unique. I have complete respect for Gianni and Marta for their interpretation of classic masculine elegance, translating it into splendid and wonderfully crafted accessories.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

My handmade ties

I have four ties made by Gianni and his team. Two are monogrammed, and I have never received so many compliments before. The ties are absolutely superb, but be patient as they are handmade and these things take time.

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

First class experience

Gianni delivered with two weeks notice ahead of our wedding. Beautiful product and super professional handling from start to finish👍🏼👍🏼

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

I have ordered second one tie

I have ordered second one tie. I made order on 17.03.25 y. and I'm still waiting... last order I have made was for 7 folds tie, but I have received 3 folds tie. As compensation - Gianni ofered me another one 7 folds tie in price of 3 folds and fast realisation of ordered tie. It is slower than slow. I hope it will be eventualy made and it will be 7 folds. After next 2 weeks I will just cancel whole order.

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

I would wait for a year to receive my ties if it was needed.

I considered leaving my review as a four star one, just because of the delivery timing so many people have stated before me.
However, and to be true, the ties made by Marta and Gianni don’t deserve that penalty.
Yes, it is true that I would have loved to receive them inside a box with an engraved Passaggio Cravatte logo and wrapped with care on silk paper with the same colour as the box interior instead of plain transparent plastic tie bags.
Yes, I would have loved to see the ties have their Passaggio Cravatte labels on the back, just because anytime someone would ask where I had bought such beautiful ties I could show them straight from the tie.
Yes, these are the details that added to the quality standards you will find when you receive the ties would have made them Royalty level, as the ties themselves are unique, deserved to the most gentlemanship one can imagine. As if you had bought the Stradivarius of ties.
I just wish and hope the family can find a sustainable way to achieve these standards. I guess that in the meantime this is their price to pay to remain independent.
Believe me the ties are outstanding. I bought four, and yes it took around three months from the first one I ordered but I was not in a hurry and it took just a month from my last purchase to receive them altogether. As I took this purchase as if I had ordered a painting, I left the craftsmanship take its time. I am so happy in the end. I feel I have the ties that will go with me till’ the end of my days.

June 19, 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality

I purchased ties in the past. They arrived late, ridiculously late, but I was at least happy with them when eventually they turned up. They were well made and beautiful.
I ordered another. I asked for it to be delivered by mid-May, comfortably exceeding the 30 day delivery policy, and was promised that it would arrive by then.
It arrived at the end of June. However, on this occasion it was poorly made. The seam is very uneven and unprofessional.
I will not be ordering from this company again.

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

This company is a shit show

This company is a shit show. I ordered an orange, 7-fold tie in January and received a black (?) 3-fold tie. It was shipped from Italy to Washington DC via the Post Office without a box. How is that possible? I wish I could give ZERO stars or a negative rating.

June 12, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT TRUST

Ordered a 120 € tie more than a year ago. Kept emailing them and they kept delaying. Its been more than a year I havent received the tie and no longer get any responses to emails. Horrible customer service. Never offered a refund. Please do not trust.

February 10, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a tie on March 30th

Ordered a tie on March 30th. Paid for it the same day and 2 months and a half gone, I still have not received y tie!
These people should not be allowed to advertise on Facebook as they are a scam!!!

March 30, 2025
Unprompted review
Rated 1 out of 5 stars

Gianni / Camilla - Passagio Cravatte

Gianni / Camilla - or anyone you will receive a response from is only delaying the inevitable. You will NEVER get the tie you ordered. I have waited 7 months - so many mails and excuses that does not add up- from them both/the same?. I will gladly forward the correspondence - should anyone question this. I ordered a specific tie, then it was ready to ship, 3 months later - there was a flaw that made it impossible to get- then a new one which would be made and send with haste.
This company is a scam, - save your time and money and spread the word. Trust is everything. Here there are none.

June 3, 2025
Unprompted review
Rated 1 out of 5 stars

No solution

On the 17th of May I wrote a review about how I haven't received any products or a reaction to my emails. Only then was I given a tracking number. Upon checking the tracking number the site showed no further updates besides a citation that the package arrived at the international package centre in October of last year. This is very odd given that I haven't received the products and that Gianni stated that he didn't know what went wrong even weeks later in December. In the reply to my review they stated that they would email me the following monday, this hasn't happened to this day and I have no way of tracking my products.

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful product (worth the wait)

Summary:
1. Gorgeous product, well-made.
2. Good experience working through a funny order problem.
3. Delivery times far exceed the 30-day web expectation. You’ll wait but otherwise be very happy

This is my 5th tie from Passaggio Cravatte, and although I’ve had to wait much longer than advertised, that wait has been worth it.

This time I ordered tie #1661 in early December, in 7-fold, jumping because the last time I hesitated, a stunning tie sold out. I got the last one (since restocked). Yet unbeknownst to me, my girlfriend had ordered me the same tie for Christmas. We laughed at gift time when she showed me a picture of the anticipated present.

I didn’t need two of the same tie, so despite both orders being in progress, Gianni worked with us to substitute a different tie for her order (#1660, a navy blue grenadine). This took some coordination but Gianni, Marta and Camilla were quite gracious. I haven’t worn #1660 yet; wearing #1661 brought multiple compliments immediately.

Delivery time - partially to reconcile the double order - was long. Clearly PC’s order volume exceeds the ability to deliver quickly, But I got a spectacular result. You should too.

Thank you Gianni and company!

May 16, 2025
Unprompted review

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